Project Program Management
Resume:
A**Lola M. Fletcher, PMP®, CSM®, ITILv*® Expert & v4® MP, LSSBB
Contact: 469-***-**** Email: ************@*******.***
Certified Advanced Project Manager Practitioner with 24 years of experience and 30 years of diverse IT experience. Proven track record for managing medium-large infrastructure, cloud migrations, video/voice, storage and backup migrations, service desk, and data center relocations and other IT projects. Solid leadership experience stakeholder management and communication skills to ensure successful project/program delivery with the required focus on risk/issues remediation and mitigation. Excellent communication and presentation skills. Extensive traditional, agile, hybrid project management practice. Additionally experienced in Business Process; and Continuous Improvement and Lean Six Sigma.
CERTIFICATIONS
Project Management Professional (PMP®), Project Management Institute (PMI)
Risk Management Professional (RMP®), Project Management Institute (PMI) – Reinstatement in progress
Lean Six Sigma Green Belt (LSSGB)
Lean Six Sigma Black Belt (LSSBB), ISAAC
Certified Scrum Master (CSM), Scrum Alliance
ITILv4® Managing Professional (MP) - AXELOS
ITILv3® Expert - AXELOS
IT Project+ 2009 and IT Project+, COMPTIA
Microsoft Certified Professional (MCP), Microsoft Corporation
Microsoft Certified Systems Administrator Training (MCSA), University of Phoenix
Agile Certified Professional (PMI-ACP) – Study In Progress
Program Management Professional (PgMP), Project Management Institute (PMI) – Study In Progress
AWS Cloud Practitioner – in Progress
Google Cloud Associate- in Progress
Azure Cloud Associate – in Progress
SKILLS & QUALIFICATIONS
Stakeholder Management – Executive Presentations/Business Alignment Reviews,
Budget/Financial Management- Cost Model Estimations/Financial Tracking and PO and Vendor Invoice Reconciliations
Communication Management –Weekly Program Transition Reviews, Executive Stakeholder, Client Management, Project/Program Status Reports, Steering Committee, Daily Scrums, Planning and Retrospectives,
Risk Management – Risk identification and Response and Management throughout the project lifecycle
Team Management- Virtual and Co-located team management
Procurement/Vendor Management – HW, SW License Procurement. Warranty and maintenance contract management and 3rd Party
Contract Negotiations
Program and Transition Governance and Cross Functional Support
ITIL Process Assessments and Implementations
ITSM Service Management Transitions
PROFESSIONAL EXPERIENCE
TCS- Tata Consultancy Services (Currently) – Edison, NJ (Remote)
Transition Manager: Budget: $51M+
Manage IT Transitions and Programs employing global onsite and remote teams using PMI Based and Agile Based Methodologies
Application transition experience (AMS and ADM); including infrastructure and people transitions including transformation efforts with multiple vendor and complex environments
Stakeholder Management - experience managing senior-level stakeholders and other relative stakeholders
Working with the team to develop fully defined scope, acceptance criteria, DoD for client approval sign off
Risk and Issue Management and Program Governance
Resourcing and onboarding: new hires, rebadging or staff augments
Transition leader for large-scale transitions supporting deal pursuits & engagement
Develop the transition solution for large deals in pursuit (RFP responses, client presentations, Orals, Due Diligence Workshops
Develop and manage resource training schedule
Manage resource shadowing and reverse shadowing sessions
Implement Transition methodology/ Best Practices
Lead and direct transitions varying from 12- 24+ mos depending on the priority and client risks involving multiple vendors
Participate in Due Diligence, Transition Solution workshops, and Client Orals for proposals
Work closely with Delivery teams, HR, OCM, Client Exec and C Level staff to design and implement Client Solutions
Manage engagement financials (P&L Oversight)
Oversee People transition efforts with HR and OCM Director
Establish Agile, AD, and IT service management processes and tools for multiple service lines
Experienced in cross-tower Transition solutions or delivery integration.
Experience of at least 3 engagements of greater than 75 FTE size in Transition solutions or delivery
Experience in developing solutions/ responses for RFP, RFQ and RFI
Large delivery engagement experience with 50- 2500+ resources delivery experience in the Applications and Infrastructure space
Strong communication and presentation skills, proven experience in interacting with CXO-level interaction skills
Strong ability to own and drive the engagement and bring multiple groups together across various vendors or service lines during the Transition period
Assist with transition effort costing with Sales Lead and RMG to reduce impacts to engagement profitability
HCL America – 1/2020 – 11/2022 Santa Ana, Ca (Remote)
Transition Director/Program Director: Budget: $15M+
Manage IT Transitions and Programs employing global onsite and remote teams using PMI Based and Agile Based Methodologies
Managed P&L for the Utilities and Healthcare Portfolio
IT Infrastructure and service management transition with AMS and ADM components and resource onboarding
Worked with Sales Exec and Solution Architect to draft and model a transition solution within cost. Scope and time
Assist with transition effort costing with Sales Lead and RMG and how to manage and optimize costs; and identify various components that may impact profitability margin or contingency funds
Design and management transitions including transformation efforts with multiple vendor and complex environments
Stakeholder Management - experience managing senior-level stakeholders and other relative stakeholders
Working with the team to develop fully defined scope, acceptance criteria, DoD for client approval sign off
Risk and Issue Management and Program Governance
Resourcing and onboarding: new hires, rebadging or staff augments
Transition leader for large-scale transitions supporting deal pursuits & engagement
Develop the transition solution for large deals in pursuit (RFP responses, client presentations, Orals, Due Diligence Workshops
Develop and manage resource training schedule
Manage resource shadowing and reverse shadowing sessions
Implement Transition methodology/ Best Practices
Lead and direct transitions varying from 12- 24+ mos depending on the priority and client risks involving multiple vendors
Participate in Due Diligence, Transition Solution workshops, and Client Orals for proposals
Work closely with Delivery teams, HR, OCM, Client Exec and C Level staff to design and implement Client Solutions
Manage engagement financials (P&L Oversight)
Oversee People transition efforts with HR and OCM Director
Establish Agile, AD, and IT service management processes and tools for multiple service lines
Experienced in cross-tower Transition solutions or delivery integration.
Experience of at least 3 engagements of greater than 75 FTE size in Transition solutions or delivery
Experience in developing solutions/ responses for RFP, RFQ and RFI
Large delivery engagement experience with 50- 2500+ resources delivery experience in the Applications and Infrastructure space
Strong communication and presentation skills, proven experience in interacting with CXO-level interaction skills
Strong ability to own and drive the engagement and bring multiple groups together across various vendors or service lines during the Transition period
Santander Consumer USA 5/2018 – 1/2020 - Dallas, Texas (Hybrid)
Sr. Program Manager (Infrastructure Lead) – Manage IT Infrastructure Projects from initiation to close. Budget: Up to $1.5M
Manage onsite and remote project teams using PMI Methodology and Agile and Waterfall Methodology
Leads projects and teams, ranging in size and complexity from initiation to execution and closure
Manage and monitor the performance of subordinate managers and/or staff
Defining performance goals for project managers under my direction
Scope definition, risk identification and methodology and reports on project status
Schedule Management (Manage project milestones throughout the project lifecycle to ensure adherence to quality standards)
Stakeholder Management
Project status and Executive Status Reporting
Risk Management (planning, response and mitigation) and Issue management
Project planning and implementations according to corporate/business initiatives and/or objectives
Finance/Budget Management (P&L management, decision trees and cost-benefit analysis)
Facilitates Project Team meetings (daily scrums, planning and retrospectives) and ensure appropriate communication to all stakeholders
Develops presentations, dashboards, reports and other team and executive level project communications and documentation
Assess and implement Continuous Improvement initiatives
Develops and implements Business Continuity and Disaster Recovery Plans
Independent Consultant - 7/2017 to 5/2018 - Remote
Sr. Project/Program Manager – Manage IT Infrastructure Projects from initiation to close. Budget: $1M+.
Manage virtual and onsite project teams using PMI Methodologies in compliance with Company guidelines.
Monitor and control projects, ensuring efficient utilization of project resources
Facilitated stakeholder, weekly status and Executive/Steering Committee Reviews
Managed the creation and execution of master project plan
Budget and Forecast Management (including Cost and Schedule Review and Buy vs Lease Analysis)
Create and maintain baseline and updated Integrated Schedules
Management of cross blended and cross functional teams (onshore/offshore) and 3rd Party Vendors
Conduct and direct Project Health Assessments (including compliance reviews and phase gate reviews)
Risk Management w/strong focus on analysis, risk response and contingency planning
Controls project requirements, scope and change management issues
Mentor and train associates and team members in PMI Methodology
Monitor and report program/project performance and success criteria
Vendor Selection and Management
Work with Executive and Senior Management, Business Stakeholders and Operations Leads to plan and execute solutions that ensure successful delivery.
Dimension Data 10/2015 to 6/2017 - Remote
Transition Executive - Manage Data Center and Cloud Migrations/Transition (On-Prem, Colo- and Hybrid Solution) and Infrastructure, Network and Security Transitions/Transformation Projects Budget: $1M - $26M
Managed end to end transition and transformation migration projects for successful handoff to steady state.
Supports pre-sales efforts as needed by advising solution developers to identify all start-up duties, transition tasks, and associated cost/schedule.
Plans and manages IT Transitions for large, complex accounts and obtains approval/agreement from appropriate executive stakeholders.
Develop and manage the Master Transition Management Plan and Schedule in conjunction with defined solutions and high-level scope
Budget management using associated cost model and high -level scope with focus on deal margins and P&L
Executive Status Presentations including EVM and Scope Management
Executive Stakeholder Management providing executive reporting and reviews
Lead and direct internal and customer staff in identifying and deploying the required migration solution
Communicate and document the overall requirements into specific tasks for Master Transition Plan
Schedule Management (focusing on critical path, dependencies, constraints and resource allocations)
Risk and Issue Management
Quality Assurance and Control Management
Compliance Management and Escalation Management
Governance/Cross Functional /ITSM Process Management
Overall responsibility for work stream/tower leads ensuring the understanding of priorities tasks completion.
Escalation Point of Contact for problem management and solutions reviews
Training and Operational Readiness and Transition to Support
Dell, Inc 10/2012 to 1/2017 - Remote
Transition Management Consultant - Manage Data Center Migrations and Consolidations & Infrastructure Transition and Transformation Projects for NTT Data/DELL. Budget: $360K-$9.2M.
Manage and communicate the priorities and roadmaps for key technology initiatives
Supports pre-sales efforts as needed by advising solution developers to identify all start-up activities and transition tasks
Work with Client Executives, Service Delivery Managers, Tower Leads; and Customer project teams to plan and execute solutions that ensure successful service management implementations.
Managing program/projects that encompass various platforms and technologies (Wintel, Unix/Linux, Solaris, CISCO, VMWare, SQL).
Manage the development and execution of multiple projects ensuring cross functional alignment with requirements
Directs the execution of the master transition plan and reports program management metrics to senior management (performance and progress reporting and Executive Status Reports)
Facilitate PIW/PPWs, stakeholder, weekly status review meetings, workflow discovery reviews and documentation
Schedule Management and execution of overall project plan
Manage standards, procedures, and practices as outlined in Contracts, MSAs and SOWs
Risk and Issue Management w/focus on analysis, response and contingency planning
Controls project requirements, scope management and change management issues
Establish and monitor Service Level Metrics for measuring success criteria
Tests and verifies validity of implemented technical solutions, providing feedback as appropriate on problems and issues.
Mentor and train project managers and Customers on ITSM Platform utilization and functionality
ITIL Assessments, Continual Improvement Initiatives, and ITSM Tool Design and Implementations
Program POC with Customer Executives and Senior Management, other Dell Services Organizations, and vendor partners to supports all Dell service product lines
HCL/Energy Future Holdings 10/2011 to 09/2012
Senior Project Manager/ Transition Consultant – Manage Data Center infrastructure projects from initiation to close. Budget: $1M+.
Direct project team in execution and compliance using PMI methodology processes. Controls project requirements, scope and change management issues
Monitor and control projects, ensuring efficient utilization of project resources
Facilitate stakeholder, weekly status and Executive/Steering Committee review meetings
Managed the creation and execution of master project plan
Budget and Forecast Management (Cost and Schedule Analysis and Forecasting)
Create and maintain baseline and updated schedule estimates
Management of virtual and cross functional teams (onshore/offshore) and 3rd Party Vendors
Conduct and direct Project Health Assessments (including compliance reviews)
Risk Management: analysis, response and contingency planning
Mentor and train associates and team members on PMI Methodology
Vendor Management and Contract Administration
Monitor and report program/project performance and success criteria
Work with Client Management and Operations Leads to plan and execute solutions that ensure successful delivery.
Dell / Perot Systems 4/2009 to 8/2011
Program/Project Management Senior Advisor - Manage all aspects of the project implementations including project resource management, deployments and transition to support. Budget: $400k – $9.2M.
Managed multiple med-large infrastructure projects (network and wireless upgrades, DC and app migrations) with cross matrixed teams (internal/ external/ virtual/remote) from initiation to close.
Work with Executive, Senior and Account Management Teams to plan and execute solutions that ensure successful project delivery.
Direct project managers in the execution and compliance of P3MM and PMI methodology processes, standards, and practices in conjunction with the Customer requirements to meet/exceed contractual agreements
Monitor and control projects, ensuring efficient utilization of project resources
Facilitate stakeholder, weekly status and Executive/Steering Committee Review Meetings
Preparation, execution and management of overall project plan and project schedule
Program Budget and Forecast Management (Cost Model and Schedule Analysis)/ Schedule Performance Management and Reporting
Project Health Management and Quality & Improvement Assessments (including compliance and gate reviews)
Risk Management w/focus on Risk analysis, response and contingency planning
Controls project requirements, scope and change management issues
Mentor and train project managers and project team members in applicable PM Methodologies and activities
Vendor Management and Contract Administration
Establish and monitor metrics for measuring program/project success criteria
MEDHOST, Inc. 1/2008 to 1/2009
Implementation Project Manager - Managed EDIS technology integration projects for MEDHOST. Budget: $225-750K.
Managed multiple EDIS Projects for Hospitals and Offsite Facilities across the U.S. Implementations encompassed Clients with multi-platform networks and various interfacing solutions.
Managed the delivery of multiple projects (medium to large infrastructure and application migration and integration projects) concurrently that included moderate to high levels or business or technical complexity and risk and involving multiple business areas and stakeholders.
Facilitate Project, Stakeholder and Executive Committee Meetings; and Executive Performance and Forecast Reports
Budget and Contingency Funds Management
Risk Identification and Management
Project design and integration management with the Development Teams
Project Documentation and PMO Process Development
Scope verification and Transitions to Operational Support
CompuCom Systems, Inc. 3/2006 to 9/2007
Project Management Manager - Managed infrastructure upgrades and deployment projects for CompuCom Systems. Budget: Up to $1.4M.
Implemented Six Sigma methodologies and customized process for internal best practices resulting in a reduction of processing time. Incorporated Canadian and Program Account projects that generated over $750K in revenue. Developed and implemented automated process that resulted in 50% increase in service delivery
Managed all aspects of the project including server buildouts/infrastructure upgrades & deployments, schedule development, budget management (OpEx/CapEx), cost/ budget analysis.
Project Team Acquisition/Development Resource Allocation Management
Budget (P&L) and Cost variance analysis and Management (including Senior Management Reporting)
Risk identification, Analysis and Risk Response Planning (including contingency planning)
Business Process Development and ISO Process Development
Financial/Schedule Management & Performance Reporting; and Executive Management Forecasts and Stakeholder Reviews
Work closely with Senior Management, BD Managers and Development Team to plan and implement new infrastructure projects and initiatives
Utilized PMI and ITIL Processes to plan and execute solutions that ensured project completion and service delivery management.
Computer Sciences Corporation 9/2000 to 2/2006
Project Manager/Transition Lead – Managed Service Desk and Desktop, EUC, DCM and managed services transitions for various med-large Clients (including ITSM Tool, Active Directory, Windows XP, Notes and Outlook Deployments) across multiple continents and locations. Budget: Up to $4M.
Managed team of 15 virtual resources including offshore members in Europe and Asia.
Project Management from initiation through close, including pre-sales, scope development, planning and documentation
Project Budget and Schedule Performance Management and Reporting
Knowledge Management - Onsite Process/Knowledge Gathering/Interviews/ Reverse Shadowing/KB Development & KA Updates
Quality Assurance and Root Cause Analysis
Risk identification, Gap Analysis Reviews and Risk Response Planning
Executive Stakeholder Meeting Facilitation and Internal/External Weekly Status Review
Facilitate JAD Sessions for requirements gathering and Use Case Development
Service Desk and Customer Staff Training and Development
Managed scope verifications and Handoff to Operations (Steady State) and Lessons Learned
EDUCATION - Capella University – Minneapolis, MN B.S. Information Technology – IT Project Management
ADDITIONAL ACTIVITIES - Facilitate Corporate and Individual Training in the following areas:
Project Management Training (Beginning to Advanced)
CAPM and PMP Boot Camps
Risk Management
ITIL Training (Foundations, Practitioner, Intermediate Lifecycle and Managing Across Lifecycles (MALC)
ITIL v4 Foundations
Lean Six Sigma Green Belt (LSSGB) and Lean Six Sigma Black Belt (LSSBB)
Corporate Leadership Training
Essential Skills (Principles of Management, Communication Management, Conflict Management, Emotional Intelligence etc.)
Service Now ITSM Module Training
Remedy ITSM Training
Salesforce Administration
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