Multi Site Practice Administrator
Resume:
JILLIAN STRATTON, MPA
Rumson, New Jersey
************@*****.***
Operations ~ Business Growth ~ Customer Service ~ Compliance ~ Communication PROFESSIONAL EXPERIENCE
Kinder Pediatric Urgent Care, Metuchen, NJ 2014 - 2024 COO/Multi Practice Administrator
● Developed business strategies and marketing plans which increased business from 1 to 5 centers and census from 10 to 350 patients per day.
● Recruited, onboarded and managed 100 employees including MD, DO, NP, PA, RN, LPN, RT, CMA.
● Supervised operational budgets, HR payroll and billing as well as forecasted expenditures.
● Oversaw daily operations at multiple centers, working closely with the Medical Director to foster accountability, maintain high customer service levels, and increase employee retention.
● Ensured clinical and non clinical compliance with healthcare regulations. Victoria Healthcare, Atrium Health, Matawan, NJ 2013-2014 Marketing Coordinator
● Responsible for census growth with referrals from acute care hospitals, physician groups and community organizations.
● Created referral programs, clinical programs, discharge summary protocols, patient satisfaction standards and CEU programs.
● Key organizer and host of networking events in alignment with business strategy. Verasoni Worldwide, Montclair, NJ 2009- 2013
Healthcare Strategist
● Created physician services model that increased market presence and revenues for clients in the acute care hospital, free standing surgical center, and physician practice arena.
● Experienced in strategic planning, network development, community relations, project implementation and consensus building.
● Designed marketing and training materials, newsletters, brochures, flyers and logos. RWJBarnabas Health, West Orange, NJ 1997-2000
Saint Barnabas Health Care System Senior Planning Associate 2000 -2001 Saint Barnabas Health Care System Planning Coordinator 1997-2000
● Implemented a customized leadership development program that provided management education and company philosophy to SBHCS physicians.
● Conducted strategic plans and business plans to enhance revenues, market share, and program development to achieve System initiatives.
● Performed operational assessments for programs and services such as: hospice, ophthalmology surgi-center, integrative medicine, obstetrics, and the ambulatory surgery center.
● Performed physician needs assessments to meet legal requirements and business goals of SBHCS. EDUCATION
Master of Public Administration in Health Care Policy and Management, Seton Hall University, South Orange, NJ
Bachelor of Arts, Economics, Trinity University, Washington, DC
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