Cocktail Server Customer Service

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PROFESSIONAL SUMMARY

WORK HISTORY

EDUCATION

SKILLS

MARITES HORNE

OCEAN SPRINGS, MS 39564

228-***-**** ************@******.***

Personable Cocktail Server skillful in serving diverse crowds of patrons. Well-versed in managing high- volume shifts while consistently performing with efficiency and enthusiasm. Scarlet Pearl Casino Resort

V.I.P Cocktail Server // D'Iberville, MS // March 2019 to December 2019 Maintained professional composure under pressure situations which resulted in smooth operations during high-stress periods.

Provided constructive feedback on ways to improve processes or offerings based on personal observations or guest input.

Served as a point of contact for guests, addressing concerns promptly and professionally. Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.

Sav Rite Pharmacy

Customer Service Cashier // Ocean Springs, MS // January 2018 to March 2019 Maintained a clean and organized workspace, promoting a welcoming environment for customers. Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Processed customer orders and accurately handled payment transactions. Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Scarlet Pearl Casino Resort

Cocktail Server // December 2015 to January 2018

Managed cash transactions accurately, ensuring proper handling of payments and tips. Increased repeat clientele by building rapport with patrons and anticipating their preferences. Utilized multitasking skills to efficiently serve multiple guests simultaneously during peak hours. Served beverages promptly with focused attention to customer needs. BEAU RIVAGE CASINO

Cocktail Server // Biloxi, MS // March 2014 to May 2016 Provided attentive service, regularly checking in on guests to ensure their needs were met. Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.

Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs. Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.

High school diploma

Diberville Senior High School // D'lberville, MS // July 1998 Food Service

Host/Hostess

Serving Experience

Exceptional communication

Cash handling proficiency

Adaptive Problem Solving

Exceptional customer service

Guest Engagement

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