Development Facilitator Soft Skills

Location:

Cape Town, Western Cape, South Africa

Salary:

20000

Posted:

September 17, 2024

Contact this candidate

Resume:

CURRICULUM VITAE

Personal Details

Name: Nelisa Mdongwe

ID: 731**********

Nationality: South African

Gender: Female

Race: African

Current Location: Table View

Languages: English and Xhosa

Marital Status: Single

Driver’s License: Yes

Employment Type: Permanent

Soft Skills: Motivated, dedicated, enthusiastic, energetic, team player

EDUCATION AND TRAINING

High School: Dlulisa SSS, Matric, 1990

Courses:

oAssessor, People Development Africa, 2005

oModerator, 2010

oICDL Computer Driver's Licence, 2004

oAdmin Course, 1999

oHealth and Safety, 2017

oFire Fighting, 2017

oSharePoint, 2017

oSkills Development Facilitator (SDF), 2023

oCITI incubator (Associate Degree program Hr and Training and Development in Business management and Administration for women in Technology) 2015-2017 under Innovator Trust

ACHIEVEMENTS

Merits in Softball (Captain), Speech and Drama, and History

XRC Executive Member

Certificate of Achievements (Epic Woman Leadership Skills Series)

MEMBERSHIPS

Service Seta, ETDP Seta, MICT Seta, SASSETA,WRSETA,MERSETA

Incubator Program CITI (Entrepreneur Program for Women in Training & Technology)

Sponsored by Innovator Trust

COMPUTER LITERACY

MS Office (Word, Excel, PowerPoint, Internet, Email, Access Google Suite & Learning Management Systems (LMS) Tech Savvy

South African female residing in Table View.

Fluent in English and Xhosa with a driver's license.

Soft skills include high motivation, loyalty, energy, teamwork, and enthusiasm.

Education & Training:

Matriculated from Dlulisa SSS in 1990.

Assessor (2005) and Moderator (2010) certifications.

Other qualifications include ICDL, Health & Safety, Fire Fighting, SharePoint, and Skills Development Facilitator (SDF) in 2023.

Holds memberships with SETAs

Achievements:

Received merits in sports, speech, drama, and history.

participated in the CITI Business Entrepreneur Program for Women in Training & Technology.

Computer Literacy:

Proficient in MS Office, including Word, Excel, PowerPoint, Access, internet, and email. Google Suite

Work Experience:

Classic Options (2004 - 2019): Skills Development Officer. Responsibilities include training needs assessments, designing and implementing learning programs, facilitating workshops, managing learnerships, internships, and reporting to SETA.

Afrikatikkun 2019-2021: Skills Development Facilitator End user computing (Disability learnerships)

Training Force 2021 – 2023 (Retail Clients ) : Skills development Facilitator

Mtech Training Consultant : Training Facilitator Spar DC ( Ware house ) Tipper Truck Lift Truck

KBC Training Consultant : Skills development Facilitator Health and safety,Fire Fighting,HiRA and First Aid

Hungry Lion : Skills development Facilitator

Robben Island (2018 - 2019): Project Coordinator for transcribing DVDs of ex-political prisoners.

Rural Development (2016 - 2017): Training Manager, managing cleaning services projects.

Events for Social Development (2017): Project Manager for event coordination.

Dept. of Health (2016): Training Coordinator for communication, stress management, and computer training.

City of Cape Town (2015): Computer Trainer for unemployed youth.

Mentech Foundation (2014): End-user computing trainer.

SASSA (2010 - 2015): Roles in training administration, project management, and computer skills training for employees.

Skills:

Extensive experience in training development, facilitation, administration, and project management.

Knowledge of compliance with the Skills Development Act, and Quality Council for trades and occupation QTCO workplace regulations, and quality assurance in training materials.

Ability to attend external Developmental Skills independently

Knowledge of Accredited programmes delivery Saqa Unit Standards and NQF Levels and Credits . learnership, internships skills program and Quality Council for trades occupation

Key Strengths:

Strong ability to manage, coordinate, and implement projects, particularly in training and skills development environments.

Proficient in facilitating workshops, coaching, and delivering soft skills and technical training programs.

Training Needs Analysis:

1.Assessed the training and development needs of Retail, Government,Ngos and corporate Clients employees based on job roles, performance reviews, and future career goals.

2.Worked closely with department heads to identify gaps and provide tailored training interventions.

3.Workplace Skills Planning (WSP) and Annual Training Reports (ATR):

4.Prepared and submitted WSPs and ATRs in compliance with SETA requirements.

5.Ensured that Clients met its B-BBEE skills development targets by tracking and reporting training initiatives.

Employee Training & Development:

1. Designed and coordinated training programs, ensuring alignment with the company’s business goals.

2. Organized training for employees across different levels, including management and store personnel.

3. Delivered in-house training sessions focused on digital literacy, customer service, and retail management.

Learnerships and Internships:

Managed learnerships and internships within organisations to enhance employee development and foster new talent.

Monitored the progress of learners, ensuring they achieved the necessary competencies.

SETA Compliance and Liaison:

Acted as the liaison between Pep and the SETA, ensuring all training initiatives adhered to SETA guidelines.

Managed the accreditation process and ensured compliance with regulatory bodies.

Reporting and Data Management:

Tracked training metrics to measure effectiveness and submitted detailed reports to management and the SETA.

Maintained training records and monitored progress to ensure continuous improvement.

Skills Demonstrated:

Strong organizational and coordination abilities to manage large-scale training programs.

Excellent communication skills for liaising with SETAs, employees, and management.

In-depth knowledge of skills development regulations, including SETA and B-BBEE requirements.

Here are some of the common courses typically involved in a retail training program as an SDF Officer, which I have conducted training facilitation at Training Force 2022 - 2023 Learnerships: online and face to face

1. Customer Service Excellence

2. Retail Management and Operations.

3. Point of Sale (POS) Systems Training

4. Product Knowledge and Selling Skills

5. Workplace Communication Skills and Conflict Management

6. Leadership and Supervisory Skills

7. Health and Safety in Retail

8. Basic Financial Literacy for Retail

9. Sales and Marketing Fundamentals

10. Compliance Training

Retail laws and regulations.

Company policies and procedures.