Practical Nurse Customer Service

JESSICA COOMBS

jessmphilipswyahoo.com

Summary

503-***-**** West Jordan, UT 84088

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every

customer

positive and

Skills

© Emergency Response

Multi-Tasking and Prioritization

© Oregon/Utah Licensed Practical Nurse

Experience

Intermountain Medical Center Murray.

UT

Licensed Practical Nurse

01/2023 - Current

s At Riverwalk Midvale, UT

ensed Practical Nurse

04/2023

08/2019

Cascades At Riverwalk Midvale, UT

Assistant Director of Nursing

04/2022 - 1

America West Airlines Portland, OR

Customer Service Agent

11/1996 - 10/1999

Education and Training

Lake Community College Salt L

Associate of Arts in General Studies

Pioneer Pacific College Wilsonville, OR

Nursing License in Nursing

12

morable experience

@ Immunization Administration

© Empathetic and Compassionate

© Staff Direction and Task Delegation

¢ Administered medications and treatments according to established

protocols

© Observed changes in patient's condition and reported any significant

changes to the registered nurse or physician

© Conducted regular rounds to a

sess the status of assigned patients

© Managed emergency situations promptly according to established

protocols

¢ Provided patient care in accordance with physicians’ orders and nursing

standards of practice

Administered medications and treatments according to established

protocols

© Coordinated the planning, implementation, evaluation, and documentation

of nursing care plans.

© Conducted performance evaluations for all nursing personnel.

# Assessed staffing needs based on patient census and acuity levels.

© Created policies and procedures to ensure compliance with state

regulations

# Collaborated with multidisciplinary teams to develop best practices for

patient care delivery

© Provided leadership support during times of crisis or emergency

sit

Coll

and response times.

porated with multi<isciplinary staff to improve overall patient care

© Resolved customer complaints quickly and efficiently

om

helpful responses

ntained a high level of customer satisfactio

by providing accurate and

© Processed refunds, returns, exchanges, and order cancellations according

to policy

© Attended training sessions regularly to stay currenton new products or

services,

© Suggested ways to enhance the overall customer experience.

© Delivered fast, friendly and knowledgeable service for routine questions

and service complaints

e City, UT

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