Help Desk Active Directory, Word, Excel, powerpoint, Access, Windows

Location:

Flower Mound, TX

Posted:

September 02, 2024

Contact this candidate

Resume:

Nan Bennett

**** ***** ****

Flower Mound, TX ***28

Phone: 214-***-****

Professional

Driven IT Solution Specialist, skills include Windows system administration, management of Active Directory, Disaster Recovery expertise including maintaining and updating system backups and update to enterprise servers. Infrastructure skills include Network Security, enterprise network implementations and support for superior performance and scalability.

Relevant Skills

Developed and taught classes, Active Directory and Exchange training

10 years plus IT Help Desk experience

Two years of IT Help Desk Management

Over six years of Windows System Admin

People skills

Highly adaptable

Excellent analytical & troubleshooting skills

Windows Active Directory Administrator (up to Windows 2023)

Microsoft Office 365

Exchange administration

Outlook administration

Proficient with Microsoft Office

Setting up Perfmon and log evaluation

Wireshark

Microsoft Certifications Training

MCTS for Exchange Business Skype

MCSA for Windows Server Hyper-V

MCSE for Windows Server Teams

MCP for Exchange SQL

MCITP for Virtualization Administrator 2008 PKI and ADFS

Train the Trainer Certification Cloud

Azure

Cybersecurity

Work Experience

Semperis January 2022 to July 2023

Support Engineer

Create Knowledge Base articles on issues that were resolved and the steps required to resolve the issue

Monitor, identify, troubleshoot and resolve issues within Semperis Active Directory Federation Services and Forest Recovery (ADFR)

Developed ADFR troubleshooting guide to help Semperis new employees assimilate faster

Install Semperis ADFR security software on customer servers remotely and provide remote diagnostics

Established troubleshooting lab for replicating and testing customer issues

Utilized Wireshark, Perfmon and internally created toolsets to assist customer support troubleshooting

Set up organizations and group policies in Windows Azure

Utilize PowerShell 5.0 for Windows installs or upgrades

Lockheed Martin January 2018 - December 2021

System Administrator

Provide technical support for F-35 jets in the Automatic Logistics Information System (ALIS) application with issues involving web-based and oracle applications using a Sun Station

Manage Solar Winds monitoring and ticketing system working with other techs to resolve issues as needed. Worked closely with all internal and business customers via IM and phone

Performed daily diagnostics and monitoring to check status of the Windows servers and troubleshoot as needed

Upload Justified Tracking Distribution for use with the Preventative Maintenance Activity which provide maintenance and mandatory documentation needed for maintaining F-35 jets

Create field surveys and distributed tracking records that are sent to sites through the US and other countries

Active Directory administration including user creation, assign permissions, group policies, reset password supporting over 100 people

Provide Windows Server 2022 upgrades and hotfixes for Lockheed sites in Fort Worth

AT&T June 2015 - December 2017

System Administrator and Help Desk

Provide Help Desk and technical support for Mobius application/hardware/software issues involving web-based applications

Create reports and slides for management utilizing Excel, Power Point and Sharepoint. Also gauged usage of software and metrics for monitoring

Manage and assign tickets to verify work with developers and interaction between customers and leadership

Assisted in Mobius product and service testing

Provide testing, troubleshooting and installation of iPads\iPhones applications

System Admin supporting Windows Active Directory including backups

Dell Dec 2004-April 2006

Senior Engineer and Jul 2007-Feb 2014

Developed and taught Active Directory (LDAP, SYSVOL & FSMO roles) troubleshooting class for to all Dell techs. Emphasized difference between Enterprise Admin Group and Domain Admin group, Cluster, Creating users, permissions, group policies in a hands-on environment using Windows 2008 and Cluster 2008

Mentored Dell techs to develop a positive relationship with customers. Coach techs by monitoring phone calls and providing examples and finding ways to receive 100% satisfaction from our customers

Support all Exchange versions up to Exchange 2013 through providing ownership and hands-on technical support

Provide solutions for Windows 2008 and Windows 2008, R2, Server 2012, SBS 2003, SBS 2008, Active Directory and SBS 2011, Hyper-V, Cluster 2003 and 2008

Set up Active Directory lab environments to reproduce issues by examining memory dumps utilizing Windbg

Performed on-call duties working with Technical Account Managers

Training Exchange 2007 and 2010, Windows 2008, Hyper-V, SBS 2008 and 2011, Cluster 2008, Lync Server 2010, Server 2012 and Credant Data Protection Encryption Software and Skype

Taught several classes on Exchange Server infrastructure including tools used for troubleshooting

Greyhound Sept 2006-July-2007

System and Email Administrator

Managed system migration from Novell to Windows 2003

Utilized Quest migration tool

Assigned users to Active Directory along with permissions, password resets, group polices, OU creations, created Exchange email accounts for departments throughout Greyhound

Microsoft Oct 1996-June 2004

Exchange Support Engineer

Supported Microsoft Premier customers with Exchange server issues including replication, recipient polices, failed installs, Exchange email backups and recoveries

Developed disaster recovery plans for Exchange and tested in a lab environment

Assisted United Airlines in recovering a 10 gig email server for multiple departments

Assisted the US House of Representatives with a critical email loss recovery

Mentor and train new Exchange support engineers regarding tools such as eseutil that can be used in troubleshooting and resolving email issues

Wrote Knowledge Base articles for break/fix issues regarding Exchange

Utilized Active Directory DCDiag, perfmon, event logs and other troubleshooting tools

Currently preparing for Azure certification

Currently taking classes for Cybersecurity certification

Registered Notary Public

References:

Stanley Collins

Phone: 303-***-****