Customer service, computer skills, data entry, remote work
Resume:
Patricia Trejo
Humble, TX *****
ad7oak@r.postjobfree.com
Work Experience
Remote Medical Customer Specialist/Scheduler
Mobile Labs Now-Richmond, TX
March 2020 to July 2024
Provide superior customer service to Mobil Labs Now employees cand patients Manage chat and email conversations
Answering customer and employee questions over the phone regarding results, test requirements, scheduling home draw appointments and confirming appointments and questions regarding insurance coverage
Field general use questions over the phone
Instructing patients on how to utilize our features and additional services such as email, text reminders and phone applications
Assist in exporting existing customer data for our database conversion team and assist in importing the converted data into the customer’s software
Participate in departmental meetings communicating customer’s issues and concerns Communicate possible software bugs and customer-specific database issues to management Phlebotomist
Quest Diagnostics-Atascocita, TX
January 2017 to January 2019
Entering patients and orders into Quest system
Drawing patient's labs
Customer Service for patients
Collecting the drop off specimens
Processing labs
Packing and shipping labs to be ready for Courier
Calling in STAT's for pick up
Ordering supplies and restocking
Completing monthly tally
Conducted venipuncture and capillary draws on patients Prepared blood specimens for laboratory analysis
Verified patient identity, explained procedures, and provided instruction to patients Maintained proper sanitation of equipment and work area Successfully obtained blood samples from difficult patients, including children and elderly individuals Improved patient satisfaction by providing clear and concise instructions for blood draw procedures Phlebotomist
Med Fusion Laboratory-Kingwood, TX
June 2015 to January 2017
Entering patients and orders into Electronic patient system Customer Service for patients
Drawing patient's labs
Collecting the drop off specimens
Processing labs
Packing and shipping labs to be ready for Courier
Calling in STAT's for pick up
Ordering supplies and restocking
Completing monthly tally
Conducted venipuncture and capillary draws on patients Prepared blood specimens for laboratory analysis
Verified patient identity, explained procedures, and provided instruction to patients Maintained proper sanitation of equipment and work area Successfully obtained blood samples from difficult patients, including children and elderly individuals Improved patient satisfaction by providing clear and concise instructions for blood draw procedures Medical Assistant
Family Practice Medical Associates-The Woodlands, TX August 2009 to February 2014
Job Description:
Triaging/Rooming patients
Taking/Recording vitals
Calling in prescriptions
Customer Service for patients
Calling Patients with health updates
Scheduling Imaging and Medical Care
Filling out lab requisitions
Drawing labs
Performing EKG's
Performing Spirometries
Assisting Doctor (when needed)
Performing Pylori breath tests
Prepping Wet Preps for doctors
Performing urinalysis
Drawing up and administering injections
Insurance Verification
Referral Verification and Approval
Answering patient calls and health inquiries
Communications with the doctors
Education
pre in Nursing
Lone Star College System - Kingwood, TX
June 2004 to January 2019
Vocational school in Medical Assisting
Everest Institute Kingwood Community College - Houston, TX January 2007 to July 2007
Humble High school
August 2000 to May 2004
Skills
• Insurance verification
• Order Entry
• Computer Skills
• Specimen collection / processing
• ICD coding
• Phlebotomy
• Medical Scheduling
• Venipuncture
• EMR Systems
• Laboratory procedures
• ICD-10
• Microsoft Word
• Communication skills
• Phlebotomy
• Laboratory Experience
• Triage
• Clerical Experience
• Anatomy Knowledge
• Medical terminology
• EMR systems
• Clerical experience
• Medical scheduling
• Research
• Laboratory techniques
• Experience administering injections
• Customer support
• Venipuncture
• Organizational skills
• Laboratory procedures
• Patient care
• Time management Certified Medical Assistant Speak Spanish
• Laboratory techniques
• Order entry
• Medical office experience
• Laboratory experience
• Medical Office Experience
• Medical records
• ICD Coding
• Medical terminology
• Customer service
• Medical Records
• Vital Signs
• Phone etiquette
• Marketing
• Packaging
• Computer skills
• Vital signs
• Anatomy knowledge
• Phone Etiquette
• Insurance Verification
• Triage
• Experience Administering Injections
• CPT Coding
• Physiology Knowledge
Certifications and Licenses
Certified Medical Assistant
Contact this candidate