Business Analyst Systems

Alan Jacob

**** ******** ******, ****** ****, Florida 32789

Phone 407-***-****, E-Mail: ad5wz5@r.postjobfree.com

Business Analyst Business Systems Analyst

Accomplished, proactive & results-oriented professional bringing along 25+ years of experience in leading projects in accounting, PC migration, QA, E-commerce, and service-configuration management, and software and data migration and transformation. Adroit in prioritizing, planning and monitoring projects to ensure appropriateness to core purpose and vision, and effective completion by deadlines established by the board. Adept at preparing an annual budget which is complete, attainable and consistent with the agreed upon goals and objectives while ensuring compliance with legal and regulatory requirements. Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools with solid experience in writing SQL queries and Tableau. Competent in developing project charters, identifying scope, resource requirements, milestones, timeline, risks, project stakeholders, and communication plan. Ability to follow through on all commitments with excellent communication skills along with ability to converse effectively across all levels of organization.

SKILL AREAS: ETL conversion and Mapping Strategic Planning ● Business Analysis ● Process Improvement ● Project Management (JIRRA & Version One) ● Software Development ● Application Development ● Data Management ● Business Intelligence ● Data Mining ● Salesforce ● UAT● User Experience ● Competitive Analysis ● Budgeting & Forecasting ● Client Relationship Management ·●Vendor Management ·● User Stories ● Data Mapping ·●. SharePoint ·● Office 365 ·● Degreed Accountant

PROFESSIONAL EXPERIENCE-Contract

Orlando Health March 20203-July 2023 Senior Business Analyst

Responsible for the Chronos attendance software for shift workers, including nursing.

Responsible for performing routine and ad-hoc analysis to identify actionable business insights, performance gaps and perform root cause analysis within a SQL health care environment.

Performed in-depth research across a variety of data sources to determine current performance and identify trends and improvement opportunities.

Collaborate with leadership and functional business owners as well as other IT personnel to understand friction points in data that cause unnecessary effort, and recommend gap closure initiatives to policy, process, and system.

Member of implementation team for existing and new software,

Seminole County Government, Sanford, FL. September 2022- December 2022 Business Analyst

Led a group of 3 BA’s in developing project documentation for development team and management.

Areas included utilities, fire department, and emergency services.

Installed credit card capabilities in fire department and emergency management.

Used a home grown project management system in Share Point that followed Agile methodology.

Ntt Global, Sacramento CA. May 2022- July 2022 Business Analyst

Documented business requirements for home grown enterprise and Oracle EBS projects

Almost all output was directed to Power BI for reporting.

Using Power Bi, Excel, JIRA, Microsoft Teams and SQL to manage various projects.

Practice Agile Management Style

Advent Health, Orlando FL. January 2022-April 2022 Business Intelligence Analyst

Member of corporate analytic team working in Power Bi to provide operational dashboards of health care analytics including phone systems.

Using Power Bi, Excel, JIRA and SQL to manage various projects.

The primary industry is managing and specifying data centers world wide.

Aspire Health Partners, Orlando, FL October 2021-January 2022 Business Intelligence Consultant

Currently building interface between Florida DCF and current electronic medical record system.

Using SQL, Excel and Power BI.

Retirement (Jan 2020 – October 2021

Found retirement boring during Covid. Returned to work Force.

Returned to Online Classes – March 2020 Thru Present

Foundation Risk Management, Daytona Beach, FL . Sept 20-19 – Dec 2019 Business/Data Analyst

Member of team using ETL techniques to move approx. 95,000properties into a SQL database for insurance property values .

Worked with Talend to normalize data for SQL database insertion and transformation.

Worked with senior leadership to develop a comprehensive IT policy.

Del Air Heating and Air Conditioning, Sanford, Fl November 2018-Jan 2019 Business Analyst

Worked and headed a major upgrade project for Field Services Automation and dispatch system for a regional HACV contractor. The software product ran under SQL and interfaced with Dynamics accounting.

Helped developed other software projects including sales campaign, inventory and SQL interfaces into other accounting systems.

Used the following skillsets: Training, Microsoft SQL and accounting. Microsoft Office 365 and project management.

Atos Corporation, Mason Ohio, Orlando, FL (Jun’16 – Feb’18) Senior Business Analyst

Conducted stakeholder Joint Application Design (JAD) interviews to understand stakeholders’ strategic vision and managed interviews with clients to identify system functions and dependencies.

Captured, evaluated, prioritized and understood business needs and translated them into business process and system requirements.

Established, implemented and promoted effective requirements gathering methodology, documentation and management practices.

Communicated with the stakeholder’s business requirements effectively using use cases, business process models and work-flow diagrams and documented project plan in accordance with project management standards.

Partnered with teams to design and report on UAT testing; provided application support, training and system documentation; served as key member in transformation and migration projects in data centers.

University of Central Florida, Orlando, FL (Jan’15 – Sep’15) Senior Business Analyst

Performed RFP, SOW for IT projects for the Office of Research and Commercialization while being responsible for Salesforce implementation, design and administration.

Created documentation of requirements and scope through Use Case and process flows; performed Tableau project development in SQL and Oracle environments; created QA testing scripts and scenarios.

Analyzed business and operational needs in conjunction with existing and new systems and products to recommend, implement and support adoption of improvements.

Developed detailed business and system requirements documents, interfaced with technical managers and teams to develop use cases and functional specifications documents.

Understood and documented complex business processes, roles, business rules, policies and workflows related to current and future state financial processes.

Created Sales Force CRM including mobile applications for IOS and Android devices.

Atos Corporation, Mason Ohio, Orlando, FL (Dec’13 – Sep’14) Business Analyst

Worked with enterprise clients with application migration and transformation to off-site data centers, (the cloud) and conducted interviews with clients to identify system functions and dependencies.

Helped co-ordinate Customer Relationship Management (CRM) application with additional responsibilities in application support, training and system documentation.

Provided transition backups from internal resources to remote locations as well as defined detailed requirements, analyzed business needs, and validated solutions with the customer.

Collaborated with other professionals to determine functional and non-functional requirements for new software, applications and/or systems.

Made recommendations on appropriate solutions based on research and selected from alternatives presented.

PRIOR EXPERIENCE

The Walt Disney Company, Celebration, FL Aug’12 – Sep’13 Business Analyst

HD Supply, Orlando, FL Feb’11 – Jul’11 Business Analyst/Project Manager

Workable Solutions, Orlando, FL Jan’10 – Oct’10 Senior Business Systems Analyst

JP Morgan Chase, Columbus OH May’09 – Oct’09 Project Manager

Software Answers, Orlando, FL Jan’06 – Feb’09 Business Systems Analyst

American Express Financial Advisors, Orlando, FL 1998 – 2005 Project Manager/Business Systems Analyst

Key member in companywide national council that developed technology initiatives and reduced technology downtime over 25% from virus and malware infection.

Sunrise Business Systems, Winter Park, FL 1984 – 1997, 2004, 2009 Owner-Operator/Consultant

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Bachelor of Science, Business Administration; Major: Accounting; Minor: Computer Science University of Central Florida, Orlando, FL

COURSES:

Online courses in SQL, Agile – Kaban, Tableau and Power BI 2020-2021

Desktop certifications from Microsoft in XP, Windows 7

Microsoft certification in SQL 2000 and 2005

Numerous seminars in Advanced Excel, Agile, Tableau and Power BI 2019

Train the Trainer, Lavergne Learning Systems, 2000

ITIL foundation 3

Microsoft Teams for Office

Service Now

Technical Skills: Microsoft Word, Excel, Access, Project, Visio, PowerPoint, Pivot Tables; Tableau; SLDC; Agile, Scrum & Waterfall Methodologies; QA, UAT and other Testing Scripts; Fixed Asset Management & CRM including Sales Force; ITIL Foundations v3; SQL 2000, 2005, 2008, 2012, 2014; SQL Query Analysis, including Data Mining; ETL; SSIS, SSRS and SSAS; Jira Tool Set and Project Planning, Version One Project Management. Service Now Testing and Documentation; Python, Talend

Affiliation: IIBA both international and local

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