Customer Service Specialist

Location:

Poplar Bluff, MO

Salary:

15.00

Posted:

May 23, 2024

Contact this candidate

Resume:

Heather Atkins

Customer Service Specialist

Poplar Bluff, MO 63901

ad5w1n@r.postjobfree.com

+1-573-***-****

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Willing to relocate to: Poplar Bluff, MO

Authorized to work in the US for any employer

Work Experience

Head Laundry Technician

Westwood Hills Nursing and Rehabilitation Center - Poplar Bluff, MO July 2018 to August 2023

• Supervisor- Brenda Long

• Picking up soiled laundry on each wing, separating the laundry for wash.

• Hanging all residents clothes.

• Maintaining a clean and organized laundry room

• Addressing resident complaints in a timely manner.

• Cleaned and maintained washing machines, dryers, presses, irons and other laundry equipment.

• Sorted items according to type and color prior to laundering.

• Inspected garments for stains or tears before washing them.

• Operated industrial-sized washers and dryers safely and correctly.

• Followed all safety protocols while operating machinery.

• Ensured that all products were properly labeled according to company guidelines.

• Monitored temperature of water used during the wash cycle to prevent shrinkage or damage to fabric.

• Kept work area clean at all times.

• Stocked shelves with necessary cleaning supplies.

• Transported finished laundry items back to customers' locations.

• Provided excellent customer service when interacting with clients.

• Adhered strictly to established health codes regarding sanitation practices.

• Folded clean laundry and placed into stacks in specified areas for distribution.

• Loaded and unloaded washers and dryers, observing correct operating instructions.

• Unloaded and folded clean laundry from dryers and stored in appropriate areas.

• Transported laundry in carts and sorted dirty items by load type.

• Set dryers at appropriate drying times and settings by taking into account fabric type and load size.

• Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.

• Disinfected equipment and supplies, using germicides and steam-operated sterilizers.

• Applied necessary chemicals to neutralize effects of solvents. Home Health Aide

Independent Living Center - Poplar Bluff, MO

January 2018 to July 2018

• Supervisor/Case Worker: Charmin

• Assisted with personal care activities, such as bathing, dressing and grooming.

• Provided companionship and monitored health condition of clients.

• Prepared meals and snacks according to prescribed diets.

• Collected information about conditions and treatment plans from caregivers, nurses, and doctors.

• Helped clients move in bed, stand or walk using proper body mechanics techniques.

• Changed bed linens and maintained a clean living environment for the client's safety.

• Administered medications as instructed by physician or nurse practitioner.

• Reported any changes in the client's physical or emotional condition to supervisor immediately.

• Monitored vital signs such as temperature, pulse rate, blood pressure .

• Recorded daily notes about client conditions, treatments provided and progress made.

• Engaged patients in recreational activities such as reading books or playing games.

• Took initiative to ensure all tasks were completed efficiently within the designated time frame.

• Encouraged independence by teaching self-care skills such as grooming and hygiene habits.

• Maintained confidentiality of patient information at all times as per HIPAA regulations.

• Assisted clients with bathing, dressing and incontinence care.

• Maintained clean and well-organized environment for client happiness and safety.

• Helped clients stay happy and healthy by providing mental and emotional support.

• Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.

• Developed strong and trusting rapport with patients to facilitate smooth, quality care.

• Recognized emergency situations and implemented appropriate procedures.

• Managed patient transportation and appointment scheduling GEEK SQUAD TECHNICAL SUPPORT CSR

Best Buy / Geek Squad - Phoenix, AZ

July 2017 to November 2017

• Supervisor/Lead: Ashley Myer

• Answering in bound calls from account holders and non-account holder clients needing technical support with personal computer's, Apple products, Windows computers and products, Android tablets and all computing services and products offered by Geek Squad via Best Buy

• Trouble shooting, diagnosing, applying quick fixes as well as always showing and having excellent customer service to the clients

• Remote accessing into client's devices; assisting clients with key codes from software purchases, downloads, installs, uninstalls, Operating System updates, education of basic computer navigation set up of wired and wireless printers, and network trouble shooting

• Appointment setting for in home and in store appointments

• Dispatching clients for remote support

• Taking payments for renewal service and Sales of products from anti virus software, Computer software programs, tech support contracts, hardware, and accessories sold by Best Buy

• Casing each call, following call flow, verbatim script, running multiple programs on dual monitors, NPS scores and QA requirements also dealing with escalated clients.

• Identified customer needs and provided appropriate solutions.

• Handled customer inquiries and complaints in a timely manner.

• Provided customer service support to customers over the phone and by email.

• Researched required information using available resources.

• Followed up with customers to ensure their satisfaction.

• Maintained records of customer interactions, transactions, comments, and complaints.

• Updated job knowledge by participating in educational opportunities.

• Participated in team meetings or training sessions when necessary.

• Adhered to company's established protocols for handling confidential data.

• Managed multiple tasks simultaneously while providing excellent customer service experience.

• Educated customers on special pricing opportunities and company offerings.

• Asked probing questions to determine service needs and accurately input information into electronic systems.

• Met and exceeded productivity targets by handling every interaction with top-notch customer service.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Demonstrated excellent communication skills in resolving product and consumer complaints.

• Developed strong customer relationships to encourage repeat business.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices

Home Health Aide

Boot heel Area Independent Living Services - Kennett, MO September 2013 to July 2016

• Supervisor/Case Worker: Jerry