Customer Service Technical Support
Resume:
Falie Moise
Orlando, FL
**********@*******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Senior Front Office Assistant
Orlando Health - Orlando, FL
October 2023 to Present
Owner Representative
Westgate Resorts
November 2022 to October 2023
Patient Liaison
Advanced Endodontics - Orlando, FL
August 2020 to March 2022
This position is primarily responsible for coordinating all functions necessary for an efficient and productive flow of patients between check-in, treatment, and check-out. This position is a point-of-contact for all non-clinical patient service including managing the patient scheduling process; collecting, and posting patient payments; maintaining the front desk area; and providing outstanding customer service to our patients.
Apple Specialist
Apple - Lake Mary, FL
2019 to 2021
Collections Specialist
Lincare Healthcare - Orlando, FL
2019 to 2019
• Handling patients, referral sources, and administrative department inquires
• Communicating with insurance companies and/or prior authorization requests
• Entering patient information into a customer information system
• Ensuring customer satisfaction and assisting them with issues/concerns related to their account
• Making decisions as needed or without supervision to ensure an uninterrupted supply of product to customers
• Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
• Becoming educated in qualifications of multiple insurances to ensure clean order intake Technical Support Representative
Summit Broadband Cable - Orlando, FL
2018 to 2019
Demonstrate consistent proficiency in both Technical Support skills and Customer Service skills with an emphasis on Internet connectivity including resolving customer technical issues with utmost courtesy and professionalism. Conduct each call with the objective of resolving customer's issue – technical or non-technical including offering additional general computer support solutions where appropriate. Responsible for maintaining thorough knowledge of the company’s practices, operations, service offerings, and promotions.
Customer Service Representative
ADCOMM - Orlando, FL
May 2016 to August 2018
Provide order entry support for field sales representatives selling video and broadband services in retail stores (Walmart, Costco, Sam’s Club, etc.) Place Direct TV cable and AT&T phone and internet orders, Process Payments, Credit check, modify sale orders and schedule appointments. Attraction Attendant
Universal Studios Florida - Orlando, FL
2014 to 2016
Provide customer service in the areas of operations for various exhibits and shows. Operate attraction/ event by assisting guests to safely enjoy their experience. Driver Helper/Package Handler
UPS - Orlando, FL
November 2013 to April 2015
Ensuring successful delivery and transfer of goods to its intended destination. Package handlers perform physical labor and must be fit enough to lift packages that might weigh between 50 and 100 pounds. Store/Warehouse Associate
Adidas - Orlando, FL
October 2012 to January 2014
Contributes to the achievements of Store KPI targets by maintaining an effective and organized stockroom area while executing store operations with particular focus on product flow to and from the sales floor.
Education
Associate's degree in Dentist Assistant
Sanford-Brown Institute-Orlando - Orlando, FL
July 2012 to December 2013
Diploma
Apopka High School - Apopka, FL
August 2006 to June 2009
Skills
• Customer Service
• Customer Care
• Bilingual (10+ years)
• CSR
• Call Center
• Technical Support (1 year)
• Teamwork (10+ years)
• Tech Support
• Apple
• Iphone
• Troubleshooting
• English
• French
• Haitian Creole
• Multilingual
• Order Entry
• Writing Skills
• Front desk
• Insurance Verification
• Medical Terminology
• Medical Scheduling
• Front desk
• Customer service
• Order entry
• Cash register
• Training & development
• Medical terminology
• Technical support
• Linux
• Customer support
Certifications and Licenses
CPR/AED
March 2012 to November 2014
driver's license
Additional Information
I also speak French/Haitian Creole
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