Customer Service Quality Control

Name: Gabriella Sterrett

Home Address : Easton, PA

Contact email: *****************@*****.***

Highest Degree: Some College for Communications and Biological Science Technologies, CE Certificate for Veterinarian Assistance at the College of Southern Maryand

Work History:

Vetco (September 2022 – Current)

Petco Vaccine Clinics – Bethlehem, PA. Travel to various locations to host vaccine clinics for Petco customers. Manage phone calls about pricing, clinic times and availability, and answer general questions.Greet customers and their pets, gather information and read through medical history / vaccination records to suggest best treatment plan. Give estimates of costs, vaccine schedules, testing procedures, best practices and preventative care. Ensure customer understands the treatment plan before proceeding them forward to the Veterinarian. Make notes in record as needed based on conversation with customer. Restocking and cleaning up work area. Ensuring metrics are met. Calling customers for rescheduled or changing their appointment status if applicable. Assist store customers with general questions or locating items.

Giant Direct Shopper (July 2022 – October 2022)

Giant – Bethlehem, PA. Shop customer orders, appropriately organize into categories. Neatly place into bags. Ensure quality control of all items picked. Use ridiculous thinking to solve shortage problems and pick appropriate replacement items when necessary. Interact with customers via app, phone, and in person. Clean carts and work area when time allows. Help store customers in finding items and answering general questions.

Stower - P.I.T Operator (April 2021 - October 2021)

Amazon Warehouse - ABE4, PA. Operating a P.I.T at high levels, organizing items in bins, choosing correct bins for item placement, following management direction as well as operating on own judgement. Reporting dangers and work related issues to appropriate management, following safety guidelines of the warehouse, participating in training exercises and updated training video's. Kept up with department rate.

Veterinarian Assistant (October 2020 - January 2021)

Hidden Valley Animal Hospital - Raleigh, NC. Answering phones, record keeping, communicating with clients, answering client questions, preping appointment medications and treatments, explaining procedures and medications to clients, and relaying information to the Veterinarians.

Customer Service Coordinator/Veterinarian Assistant (May 2018- June 2020)

Banfield Pet Hospital – Bowie, MD. Answering phones, making appointments, taking cash and credit card payments, helping clients find appropriate products, and answering general questions about pet care. Assisting the Veterinarian in treatments, communication between clients and staff, note taking, medical record keeping, administering medications, and assisting in surgical proceedures and monitoring.

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