Administrative Specialist Customer Service
Resume:
Jennifer Cummings
Administrative Specialist
Hampton, GA 30228
***************@*****.***
Professional Administrative Specialist with more than twenty years experience of providing exceptional support, honorable leadership and detailed office management skills. My record exhibits that I am a dynamic team player with a great ability to multi-task, while remaining positive in all situations. My aspiration is to obtain a position of leadership while continuing with the organization for many years to come.
Authorized to work in the US for any employer
Work Experience
Customer Coordinator
AATC - Atlanta, GA
October 2022 to Present
• Continuously review the performance of custodial partners to ensure that services rendered meet contract specifications. Notes deficiencies, initiates corrective action, and follows up to ensure that work is promptly performed in a satisfactory manner.
• Support continuous process improvement by studying processes and procedures to identify causes for non-compliance, communicating findings and ensuring corrective action.
• Perform assigned Preventative Maintenance checks. · Respond to internal/external customer requests through coordination with custodial and maintenance services.
• Ensure all health, safety and security procedures are adhered to and areas of concern are reported to the appropriate parties in a timely manner.
• Provide written and verbal reports about service level performance, problem areas and discrepancy updates.
• Establish/maintain working relationships with the internal/external customers and other departmental AATC team members to ensure the highest level of communications and customer service.
• Identify discrepancies and enter in work order system. Accessorial Detention Coordinator
Coyote Logistics, LLC (6 Degrees Group) - Atlanta, GA November 2021 to August 2023
• This was a remote to hybrid position.
• Processed detention payments by assuring policy requirements are met.
• Reviewed documents attached by drivers or carrier companies, confirming information is pertinent to the attached load and that deadlines are met.
• Accounts payable procedures for approved hours of detention is submitted to customer through Bazooka Processing System.
• Responded to email enquiries regarding detention requests. Assistant to the Director of Public Safety
Georgia World Congress Center Authority - Atlanta, GA October 2005 to July 2020
• Appointed to assist and anticipate the needs of the Director of Public Safety (Chief of Police), Police Majors, the Security Manager and all other leadership staff
• Supervised Administrative Staff
• Served as the Office Manager, policies & practices resource, billing reconciliation manager, as well as the liaison for the Department of Public Safety
• Provided internal and external Customer Service via phone, emails, Skype or in person
• Created policies and procedures for new special assignments program (PSS – Public Safety Services) for the department, which generated revenue of as much as $4,000,000 per year for the Authority
• Expert in office programs used for communication, data distribution and recording (RMS, Word, Excel, PowerPoint, Outlook, Paycom, Ungerboeck, Attendance Pro)
• Completed weekly payroll for staff of 100+ full-time and part-time employees through the Paycom system
• Scheduled interviews, served on the interview panel and processed the hiring efforts for the department
• Assisted with maintaining departmental budget; ranging as high as $2,000,000 per division (Security and Police) per year
• Scheduled office meetings, travel, training, and other departmental events
• Encouraged full participation of all employees of the department in all company activities to maintain as well as uplift the integrity of the Authority's brand and departmental morale Sales and Marketing Administrative Assistant
Georgia World Congress Center Authority - Atlanta, GA March 2004 to October 2005
• Charged with assisting Sales Managers, National Sales Managers, and Account Executives
• Supported other Administrative Assistants & Marketing staff
• Completed sales contracts, addendums, proposals, correspondence and other communication items
• Maintained client event files
• Planned and organized office meetings, travel arrangements, training and entertainment events
• Ordered and maintained office supplies as needed Receptionist/Administrative Assistant
Brown Jurkowski Architectural Collaborative - Raleigh, NC August 2002 to January 2004
• Charged with assisting and anticipating the Partners, Architects, Design Team, Marketing, Accounting, Construction and CAD staff's administrative needs
• Worked as the Receptionist and Office Manager for the firm
• Supported the Construction Secretary with bid preparations
• Proofed and organized outgoing/incoming specifications for distribution
• Charged with completing office communication correspondence including schedules, contracts, client and public responses, etc.
• Planned and organized meetings, travel arrangements and reservations. Education
Science in Business Administration Degree in Business Administration Shorter University Bachelor
May 2012
Skills
• Payroll (10+ years)
• Data Entry (10+ years)
• Ten Key (10+ years)
• Receptionist
• Basic Math (10+ years)
• Administrative Experience (10+ years)
• Budgeting
• Microsoft Excel (10+ years)
• Microsoft Powerpoint
• Microsoft Outlook (10+ years)
• Sales Experience
• Customer Service (10+ years)
• Recruiting
• Typing (10+ years)
• Office Management (10+ years)
• Accounting (10+ years)
• Event Planning (10+ years)
• Microsoft Word (10+ years)
• Microsoft Office
• Proofreading
• Time management
• Front desk
• Leadership
• Sales support
• Bookkeeping
• Accounts receivable
• Microsoft Access
• Filing
• Payroll
• PeopleSoft
• Accounting
• Accounting software
• Accounts receivable
• Recruiting
• Customer relationship management
• Typing
• Leadership
• Supervising experience
• Budgeting
• SharePoint
• Clerical experience
• Workday
• Office management
• Interviewing
• Customer service
• Analysis skills
• QuickBooks
• Business development
• Editing
• Freight
• Windows
• HR sourcing
• Negotiation
• Customer support
• Conflict management
• General ledger accounting
Certifications and Licenses
Driver's License
Assessments
Bookkeeping — Proficient
October 2021
Calculating and determining the accuracy of financial data Full results: Proficient
Office manager — Proficient
December 2020
Scheduling and budgeting
Full results: Proficient
Written communication — Proficient
August 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
December 2020
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Scheduling — Proficient
June 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Teamwork: Interpersonal skills — Proficient
May 2023
Responding to challenging team situations at work
Full results: Proficient
Outside sales — Proficient
July 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Sales skills — Proficient
July 2022
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Proficient
July 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Project timeline management — Proficient
October 2021
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Work style: Professionalism — Proficient
July 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Recruiting — Proficient
August 2021
Managing the candidate sourcing and selection process Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient April 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Data entry: Attention to detail — Proficient
August 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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