Customer Service Services Representative
Resume:
Ora Mcqueen
Customer services representative
Hope Hull, AL 36043
**********@*****.***
Seeking a role as a Customer Service Representative with a company which will allow the use of good people skills, calm demeanor, positive attitude, reliable work ethic and a genuine desire to assist others.
Authorized to work in the US for any employer
Work Experience
Delivery Driver
DHL/Standard Delivery - Montgomery, AL
September 2022 to Present
Deliver packages to customer house
Customer services representative
Alorica
August 2017 to May 2018
4520 Executive Park Dr.
Montgomery Al.36116
● Manage large amounts of incoming calls
● Generate sales leads
● Identify and assess customers' needs to achieve satisfaction
● Build sustainable relationships and trust with customer accounts through open and interactive communication
● Provide accurate, valid and complete information by using the right methods/tools
● Meet personal/customer service team sales targets and call handling quotas
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
● Follow communication procedures, guidelines and policies
● Take the extra mile to engage customers
Cashier
Wal-Mart Supercenter - Prattville, AL
November 2017 to November 2017
36066
● Handle cash transactions with customers
● Stocked shelves when needed
● Bag packages
● Greet customers
● Issue refunds, receipts change or tickets
Daycare Teacher
Prosperous faces - Montgomery, AL
September 2015 to August 2017
Teaching toddlers,watch newborns,prepared lunch,etc. Shift Leader
Subway - Hope Hull, AL
July 2014 to December 2016
36043
● Good with math for cash counting
● Excellent outgoing personality
● Strong believer in good customer service
● Natural leadership abilities
● Good complaint resolution skills
Cashier
Cash Bargains - Montgomery, AL
May 2016 to November 2016
36108
● Handle cash transactions with customers
● Scan goods and collect payments
● Issue receipts, refunds, change or tickets
● Redeem Coupons
● Resolve customer complaints
● Greet Customers when they enter or leave establishment
● Maintain clean and tidy checkout area
● Keep report of transactions
● Bag packages
● Pleasantly deal with customers to ensure satisfaction Inspector/Packer
Glovis - Montgomery, AL
July 2004 to August 2009
Worked assembly line and moved up to an receptionist Crew Member
Wendy's (Saren Restaurants, Inc.) - Montgomery, AL July 1999 to December 2000
Took orders,prepared food,clean lobby,etc.
Crew Member
Burger King - Montgomery, AL
August 1996 to May 1998
Taking orders,prepared food,clean lobby,etc.
Education
High school or equivalent
George Washington Carver High School - Montgomery, AL August 1996 to May 1998
Skills
• SATISFACTION (1 year)
• TELEPHONE
• ETIQUETTE
• Customer Service
• Call Center
• Customer Support
• Childhood development
• Early childhood education
• Toddler care
• Childcare
• Microsoft Excel
• Phone Etiquette
• Food Production
• Front Desk
• Food Preparation
• Meal Preparation
• Experience with Children
• Cleaning Experience
• Computer Skills
• Computer skills
• English
• Sales
• Inside sales
• Typing
• Negotiation
• Communication skills
• Google Docs
• Call center
• Outpatient
• Windows
• Insurance sales
• Microsoft Office
• Bilingual
• Organizational skills
• Driving
• Customer service
• Delivery driver experience
Certifications and Licenses
CPR Certification
First Aid Certification
Driver's License
Non-CDL Class C
Additional Information
Skills:
● Basic PC Knowledge
● Customer Satisfaction Oriented
● Telephone Etiquette
● Attention to Detail
Trenholm State Community college
1225 Air Base Blvd.
Montgomery Alabama 36108
● Basics Knowledge
● Early childhood Development
Contact this candidate