SUMMARY OF QUALIFICATIONS
Experienced in the installation and troubleshooting of a variety of technology systems
Proficient in effectively explaining complicated technical issues in a simplified manner to customers/clients
Self-motivated and driven with enthusiasm for tackling new projects and meeting goals
Excellent communication and organizational skills with an ability to adapt quickly to change
Licensures and Languages: Somali Interpreter; English and Somali
TECHNICAL SKILLS
Network Infrastructure & Documentation, Network Risk Management, LAN Implementation & Management, Microsoft System Maintenance, Firewall Implementation & Management, Network Routing & Cabling, Network Protocols & Routing, Security Implementation & Risk Analysis, Microsoft Server 2016, Active Directories- Account Management
EDUCATION
Associates of Applied Science: Computer Support & Network Administration
Associates of Applied Science: Cyber Security and Defense
Bachelor of Applied Science: Cybersecurity Operations
Certifications: Information Assurance Professional, IT Fundamentals, Computer Security Specialist, Microsoft Network Administrator, Linux Network Administrator, & Cisco Network Administrator
Minneapolis Community and Technical College
Metropolitan State University
GPA: 3.9; Dean’s List: Spring 2020 Minneapolis, MN
Relevant Coursework: Microsoft Windows Operating System, Microsoft Network Administration, Linux System Administration, Microcomputer System Maintenance, Data communications, Cisco Network Administration, and C Programming
EXPERIENCE
Travel Agent August 2020 – January 2023
GOLIS TRAVEL & TOURS Minneapolis, MN
Assisted clients in securing travel arrangements (i.e., flights, hotels, tours, and events) by using active listening skills to assess travel requirements, client’s budget, and expectations to ensure a positive travel experience
Created relationships with clients by utilizing strong interpersonal skills to maintain services
Answered the company phone using phone etiquette skills to arrange payments and travel plans
Utilized travel expertise while providing information on locations, traditions/rituals, weather, etc. to customers
Store Manager March 2017 – January 2020
Basani Fashion Minneapolis, MN
Assisted with the procurement, interviewing, and onboarding of new employees to educate them on store policies and procedures
Documented all purchases along with developing and refining strategies to maintain store exposure
Maintained inventory management to recover excess, tracked prices, and managed service desk standards to fulfill consumer demands, Count products,
Conducted performance evaluations using strong communication skills to provide growth opportunities.
Caregiver March 2023 – December 2023
Home Lakes Care, INC Minneapolis, MN
Assisted with daily living activities, including cleaning, medication consumption, transportation, shopping, and preparing food to provide quality care
Provided the elderly with companionship such as socialization and watching movies to provide ongoing support.