MIGUEL A. VAELLO ORTEGA

Fall River MA, *****

Phone: 508-***-**** Email: ad3mi2@r.postjobfree.com

WORK EXPERIENCE

****-******* ********

HealthCare / Sales

· Work directly with customers promoting products and solutions to generate and qualify leads to find new sales opportunities

· Execute Campaign Management (generate leads for special promotions), Telemarketing (general lead generation and (re-)establishing PH relationship) or Remote Sales (build relationship & close sale over phone)

· Build, retain and expand customer relationships using internet, telephone, email and other inside-based means. • Build a network of key

contacts and relationships within accounts to secure customer loyalty and gain early insights into potential business opportunities.

· Working closely with Sales teams (e.g., KAM, AM, Sales Specialists and Indirect Channel managers etc) to manage opportunities and win deals

· Responsible for registration and reporting of sales activities within the provided sales tools (SFDC) and according to the defined reporting requirements

· Contact customers via telephone and/or email to new and/or competitive accounts as well as be responsible for the timely response to any incoming leads in order to develop opportunities

· Maintain and expand customer database of prospects within assigned territory, using every customer interaction as a potential opportunity to develop more business within the account through incisive and effective questioning

· Manage portfolio by setting objectives for each call to maximize territory business plan

· Up to date completion of all administrative duties in relation to role including but not limited to system notes/updates, customer service

follow up, customer collections, credit/debit requests

· Developing and managing a healthy and predictable sales funnel in SFDC that meets or exceeds quota and forecast accuracy expectations

· Liaison with marketing to obtain new marcom update

· Manage inbound calls by returning calls within 24 hours following up with appropriate person either internally or externally

· Manage outbound calls in order to generate new sales, repeat sales, maintaining business in conjunction with District Managers calls to practice and Marcom guidelines

·

2013 - 2014 Valvoline

Service Technician

Representative / Automotive

· Greeting customers upon arrival.

· Advising customers of service items and assisting the performance of those services.

· Data entry in a proprietary computer system.

· Customer bill out and Cash handling.

· Tracking multiple customers during their visit.

· Awareness of daily revenue and average ticket revenue.

· Performing soft sales.

· ●Replacement of automotive parts such as wipers and air filters.

2011 – 2013

Best Western

Nigh Auditor

● Audit hotel paperwork to ensure the day has balanced

● Post room charges and taxes to guest accounts

● Resolve guest concerns, complaints or suggestions in a continuous effort to provide superior guest service

● Ensure management is aware of guest special requests or needs

● Produce daily activity reports

2010 – 2011

Crowne Plaza

Bell Captain

● Oversee team of seven bellmen

● Maintain effective and timely communication with multiple management teams regarding changes, updates, and priorities

● Ensure drivers are prompt with guest appointments and schedules are adhered to

● Greet guests and assist with luggage as needed

● Ensure company vehicles are well kept and appearance of entrance area meets expectations

● Assist in chauffeuring guests to desired destinations

2008 – 2010

OnProcess Technology, Inc.

Representative

Senior Customer Service

● Answer incoming calls from customers

and Field Engineers in regards to the status of Return Materials Authorizations

● Perform Entitlement and Inform customers of entitlement options

● Create RMA orders, dispatch parts & schedule Field Engineers, monitor delivery and FE

activity ensure service level agreements are being met, and customers are updated

● Enter data, update and distribute status reports

● Escalate customer issues

2007- 2008

Philips Lifeline

Personal Response Associate

● Answer incoming telephone calls from elderly and medically-at-risk individuals (subscribers) and place outbound calls to designated responders to obtain assistance for minor, major, as well as potentially life threatening incidents or situations

● Obtain and maintain certifications according to policy

● Prepare test reminder calls to subscribers to verify equipment operation and provide reassurance that caring staff is available 24 hours a day

● Promptly revise subscriber information into the computer data system

2005- 2007

IT Technical Support Services

Technical Support

● Provide software and hardware technical support and various customer services

● Install software, complete minor repairs to computers

● Set up computer equipment, ensure systems ran properly

● Track and record computer issues

● Research and resolve customer issues

● Responsible for keeping up-to-date with hardware and software equipment by following up with staff and management

STRENGTHS:

● Work independently; very well organized; detailed and able to multi-task

1. Excellent follow-through skills; excellent problem solving skills

2. Excellent customer service skills – 9 years experienced

3. Strong sense of urgency; adaptable, flexible team worker; pleasant disposition

● Interfaced effectively with all levels of personnel, customers, vendors and general public.

4. Confidential, resourceful, thorough, conscientious, reliable, responsible, versatile

5. Polished, courteous, helpful, confident, consistent, well-groomed, energetic

6. Desire to work in a performance driven environment

7. Highly effective rapport-building skills

8. Highly Driven, self motivated and competitive

9. Excellent written and verbal communication and

persuasion skills

10. Able to plan, organize and establish priorities to meet goals and achieve results

11. Strong organization and time management skills

12. Able to effectively work autonomously

13. Efficient with PC including Microsoft Office Products

TRAINING AND CERTIFICATIONS:

● OnProcess Technology, Inc. - Asurion Certified, Sprint Certified, Quality Certified.

● OnProcess Technology, Inc. - Citrix (Comcast Billing System) Training & Cable Data Training.

COMPUTER SKILLS:

MS WORD, EXCEL, POWERPOINT, MS OUTLOOK, ACCESS, PUBLISHER, EZD PROGRAM

EDUCATION:

American Career Institute

with Security

2012

PC & Network Design

Expected Y.O.G. May

Framingham High School, MA

Graduated/General Studies 2002 (Diplomas of Graduation)

LANGUAGE PROFICIENCY:

English: Read, write and speak fluently

Spanish: Read, write and speak fluently

Portuguese: Able to speak some

Contact this candidate