Christopher Ramos

Los Angeles, CA • 323-***-**** • ad39j9@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Excellent in technical support, proven ability to learn quickly in a high pressure environment, self-motivated, able to absorb knowledge quickly and share knowledge with team. 21 months of experience in IT Application Support, Desktop support and technical Logistics/Field work. Able to work in a very fast paced environment. Able to convert on Feedback, Highly teachable

Soft Skills

● Leadership

● Adaptability

● Growth Mindset

● Skilled Communication

● Active listening

● Time Management

●Team Player

●Problem Solving

Interpersonal Skills

Experience

IT Technical Analyst 1 tier 2

May 2022 - Present

Hu lu/Disney Streaming, Santa Monica, CA

●Provide great customer service to walk up users at the on site service desk

●Troubleshoot hardware and software issues

●Use ServiceNow to work tickets

●Provision both Mac and PC ( using powershell command )

●Resolve network connectivity issues by using tcp/ip setting to troubleshoot

●Resolve Global Protect and Cisco VPN issues

●Manage users accounts and give or take access to security groups

●Use Jamf to keep track of all Mac devices

●Work with network Hulu/DS certifications

●Communicate with team to ensure all responsibilities are complete

●Set up hardware around the building for users who request

●Provided excellent customer service to Disney Streaming/Hulu fast members

●Managed time to complete multiple projects, effectively and on time

●Reached out to Remote users and coordinated the return of their old devices

●Configures, installs, monitors, and maintains IT users' desktop software and hardware

●Assist multiple users regain lost access on a daily basis

Achievements

●Assist multiple users with connectivity issues

●Reach daily ticket deadlines

IT Desktop Refresh/Logistics Field Technician November 2021 - May 2022

The Walt Disney Company ( ATOS ), Burbank, CA

●Project Management

●Wiped hundreds of Mac and HP Devices

●Handled logistics for an entire warehouse

●Managed device returns and device research

●Used ServiceNow to research, work and close tickets

●Provided excellent customer service to Disney Cast Member ( Employees )

●Managed time to complete multiple projects, effectively and on time

●Reached out to Remote users and coordinated the return of their old devices

Achievements

●Met all device shipment deadlines

IT Desktop Support Technician ( Contractor ) March 2021 - November 2021

The Walt Disney Company, Burbank, CA

●Project Support

●Handled PC and Mac device wipes

●Used SNOW to work on over 1,000 LBA tickets

●Managed time to complete multiple projects, effectively and on time

●Reached out to Remote users and coordinated the return of their old devices

Achievements

●Support COVID-19 initiatives

●Implementing new asset retrieval process to support Remote workers during COVID-19

IT Desktop Support Technician

July 2020 – February2021

Kaiser Permanente, Burbank, CA

●Project Support

●Imaging Technician

●Refresh Technician

●Server troubleshooting

●Mobile Platform Setups

●Handled Break/Fix Devices

●Desktop & Laptop setup/ Support

●Support Deployment Rollouts/Upgrades

●Install, Configure, and troubleshoot all applications

●Managed time to complete multiple tasks, effectively and on time

●Executes equipment refresh activity and updates asset management system

Achievements

●Met SLA Standards

●Support COVID-19 initiatives

●Implementing new on-boarding & off-boarding

●process to support Remote workers during COVID-19

●Connected multiple devices to specific department servers

Cashier

June 2018 – March 2020

Jack in the Box, Los Angeles, CA

●Provide high quality customer service while taking orders

●Efficiently bagged and delivered food for both drive-thru and dining room, within Jack in the Box’s minute standard, minimizing error through practical communication

●Ensure proper sanitation in accordance to code

●Checking and Organizing daily inventory

Education & Training

February 2020 – February 2021]

Year Up, West Los Angeles College

●Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship

●Relevant courses include; Operating Systems, Software, Hardware, Microsoft Excel, Office and PowerPoint Training

SKILLS

●Languages: Fluent in Spanish

●Software: Microsoft Office, Windows, OS Deployment, Software Deployment, Global Protect VPN, Active Directory, ServiceNow, MS Teams, Bomgar, Registry Editor, Snagit, EUS Tools, AssetTrack, Excel, Power point, MS word, PingID, HP.com, Remote Desktop Connection, SNOW, AMDB, backstage Pass VPN, Slack, Snipping tool, MS Outlook,

●Certification(s): PC Pro

Contact this candidate