Nicolle Dransfeldt

503-***-**** ***** Canyon Ridge Dr. Oregon City, OR ad2yg2@r.postjobfree.com

Objective

Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard working and adaptable by my peers. Aiming to leverage my abilities to successfully fill the vacancy at your company.

Experience

Cloudworkers Inc. Chat Moderator Current

Reviewed and moderated user-generated content to ensure adherence to community guidelines and legal standards.

Adapted to various customer personalities and situations, showcasing empathy and problem-solving skills to ensure customer needs were met effectively.

Demonstrated strong communication skills in coordinating with various teams and addressing content-related issues promptly and efficiently

Identified and escalated potential safety or security risks to the appropriate teams for swift resolution.

Working Solutions Customer Service Representative 2021-2023

Analyzed customer issues providing effective solutions in a timely manner.

Entered client information, paid attention to detail and organized client records.

Ensured that clients' enrollment processes met all necessary legal and regulatory standards.

Understood insurance industry regulations and compliance requirements. Reviewed and moderated user-generated content to ensure adherence to community guidelines and legal standards.

Freelance Typist/Data Entry 2016-2020

Detected key points for inclusion in files based off reviews of large and complex texts.

Handled fast-paced clerical office work with expert typing and 10-key abilities (60+ WPM).

Produced high-quality drafts and corrected copies of reports, letters and other documents.

Fact-checked reports, including verifying mathematical calculations and researching key points.

Coordinated secure electronic transmissions of data.

Starbucks Barista 2013-2016

Documented complex orders to accurately process payments in POS system.

Cleaned prep areas and replenished supplies to maintain a safe and healthy work environment.

Followed money handling guidelines to verify check total, monitor tip disbursement and manage cash drawer.

Maintained speed and accuracy when preparing beverage recipes and specialty drinks to minimize customer wait times.

Education

Portland Community College Transfer Degree in Sciences 2015-2017

Completed 55 credits towards degree, continuing coursework in physics, math and psychology.

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