Human Resources Medical Assistant
Resume:
OBIOMA A. GRANT
CONTACT
Statesboro, Ga. 30458
******.****@*****.***
PROFILE
Medical assistant with management experience in both medical and retail fields. Humbled as a leader to encourage and motivate staff and students, implementing goals using organizational development and encouraging engagement to inspire patient and customer satisfaction which supports the improvement of morale and maintains the reputation of the working environment.
SKILLS
25 years of customer service experience
Continuing Education Instructor
Trained on EPIC, Athena Health
Medical Terminology
ICD-10, CPT
EXPERIENCE
Human Resources Lead
BELK - Statesboro, GA
02/2023 to 11/2023
As a Human Resources Lead, I transformed lower energy morale into a higher functioning momentum by raising measurable expectations.
•Responsible for hiring and training new associates. Maintained and reimplemented standard operating practices encouraging employees to align with company policies.
•Documenting time and attendance as well as initiating corrective actions.
•Managed the cash office, balancing the vault and the till maintenance drawers.
•Processing change orders/deposits, weekly deposits, and processed cash pick-ups by Loomis.
•Responsible for employee appreciation week, luncheons, information boards, and notifications of all corporate changes that affect employees.
Benefit Verification Specialist / Remote
SPECTRAFORCE STAFFING SOLUTIONS - Bergen, NY
11/2022 to 03/2023
•For this remote assignment, I worked for three months as a benefit verification specialist. Responsibilities are to verify patient eligibility and benefits for the use of the drug called EYLEA, an injection into the eye.
•Confirmed both in/out of network benefits for the provider for each preferred specialist and verified non-ambulatory clinics where the injections were given.
Telligen Customer Service Agent/ Remote
ACCEDE SOLUTIONS - Statesboro, GA
11/2021 to 04/2022
•Remote/Contract
•As a remote contractor, I provided status updates for ordering and attending providers and their facilities.
•Trained to oversee each client profile to assist the provider and patient.
•Disposition calls appropriately within the Telligen phone system. Utilized professional tone and constancy on the call maintaining an average handle time of 5 - 7min per call.
Medical Assistant
EAST GEORGIA REGIONAL MEDICAL CENTER - Statesboro, GA
04/2021 to 10/2021
•Aided in the office of six providers and 2 nurses.
•Performed vitals, roomed patients, scheduled follow-up appointments.
•Managed fifty patient-focused calls per day.
•Microsoft Office
•Medicare / Medicaid insurance verification, commercial insurance verification.
•Prior authorization and pre-certifications
•Due to the risks of COVID-19 in the office accepted a remote position
CMA INSTRUCTOR
CENTRAL TEXAS COLLEGE - Killeen, Tx
06/2019 – 10/2020
•Responsible for and enjoyed the wonderful opportunity of teaching adult students aspiring to become a certified medical assistant.
•Trained students in front office procedures, medical billing and coding, computer skills, telephone communications, vital signs, phlebotomy, injections, EKG, suture removal skills, surgical/sterile processing procedures beginning with anatomy and physiology.
•Supervised the completion of the competency work list for each student signifying proficiency of skills.
•Initiated the use of online training for this program and was able to implement practices/skills to be learned in conjunction with the in-class assignments. Offered tutoring using the computer lab and other online tools i.e. quizlet.
•Students were trained in how to use the assimilation lab treating each mannequin as a live patient.
•Assisted with the practice NHA (National Health Association) offered to condition students on how to take the actual NHA.
•Aiding students with becoming a Certified Medical Assistant.
EDUCATION
Kalamazoo Valley Community College
1995-1996
Grand Rapids Educational Center (GREC)
1997-1998 Completed
Health Insurance Specialist
Western Michigan University
2014-2015
Ross Medical
2017-2018 Completed
RMA, Registered Medical Assistant, AMT Certified
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