Racheal Mclain

Customer Service Specialist

Scottville, MI 49454

ad29w6@r.postjobfree.com

+1-616-***-****

Authorized to work in the US for any employer

Work Experience

Merchandiser

Nabsico - Ludington, MI

April 2022 to June 2022

Stock, front and face shelves according to plan o grams. Lead cooler inventory

GMI Inc - Scottville, MI

June 2016 to June 2021

Complete running tally of incoming and outgoing orders. Quality control of orders. Interact with coworkers and assure correct amounts are going to correct address. Prepare orders for shipping in a fast paced setting. Answer phone and emails in a professional and courteous manner and direct caller to proper department. Prepare pick list on acumatica app.

Construction Clean Up Crew

MD Home Services - Ludington, MI

January 2014 to October 2016

CNA - Certified Nursing Assistant

OAKVIEW MEDICAL CARE FACILITY - Ludington, MI

April 2008 to April 2013

Assist residents with ADL's record information into resident charts, take vital signs and answer call lights. Education

Certificate of Education in Applied Mathematics

West Shore Community College - Scottville, MI

September 2008 to May 2012

Skills

• Math

• Customer service (10+ years)

• Management (3 years)

• Phone etiquette (10+ years)

• Leadership (3 years)

• Inventory control (4 years)

• Food safety (10+ years)

• Scripting

• Cleaning Experience

• Time Management

• Retail Sales

• Communication Skills

• Merchandising

• Planograms

• Typing

• Restaurant experience

• Food service

• Guest services

• Serving

• Customer service

• Restaurant experience

• Hotel experience

• Planograms

• Quality control

• Construction

• Vital signs

• Assembly

Certifications and Licenses

Customer service specialist

August 2008 to Present

One year certificate studying every aspect of excellent customer service skills including, but not limited to: empathy, interpersonal communications, ethics, phone etiquette, script and prompt following, calm speaking and mannerisms, positive marketing, subtle upselling and many more Driver's License

September 1997 to February 2026

Assessments

Call center customer service — Proficient

May 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Case management & social work — Proficient

May 2021

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Nursing assistant skills — Proficient

May 2021

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient

Sales skills — Proficient

May 2021

Influencing and negotiating with customers

Full results: Proficient

Building relationships for childcare providers — Proficient May 2021

Building positive and productive relationships with families of children ages 0–3 Full results: Proficient

Basic bookkeeping — Proficient

May 2021

Calculating and determining the accuracy of financial data Full results: Proficient

Customer service — Proficient

May 2021

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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