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Banking Operations Specialist

Dallas, TX
January 31, 2024

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Amal Alyafai 817-***-**** Arlington, TX

Professional Summary

Versatile professional with excellent customer service and communication skills, as well as sales skills to recommend any product to customers. Strong attention to detail, courteous, efficient, helpful and accurate seeking a position to utilize my customer service experience to increase sales and customer loyalty. Work Experience

The Judge Group-Charles Schwab

Banking Operations Specialist Feb 2023-Present

● Responsible for performing a wide variety of bank operational duties in a high volume deadline driven environment

● Receives, verifies, processes and distributes incoming transfers according to established procedures

● First-line resource for problem solving regarding all deposit operational issues Vastmed Grand Prairie, TX The Judge Group

Client Care Manager Jan 2022 - Feb 2023

● Processing orders

● Taking calls from clients and sales reps

● Organizing Logins for over 100 websites

● Setting up logins for government bids in counties, cities & school districts

● Marketing Emails

● Use of Excel & Word

● Processing payments to vendors and collecting payments from clients Ubereats & Door Dash DFW, TX

Delivery Driver July 2021 - Present

● Picking up and dropping off meal orders

● Ensuring an efficient and safe pick and drop off

● Communication between the customer and restaurant in need of replacement or delays Wells Fargo Cedar Hill, TX

Teller July 2019 - Apr 2021

● Sold cashier’s checks and money orders

● Made deposits and withdrawals for customers

● Trained and helped account holders access technology to enhance banking convenience via multiple self-service channels


San Antonio, TX Aug 2017 - July 2019

● Perform housekeeping duties

● Plan, shop and prepare for nutritious meals

● Maintin a safe play environment

● Plan and set appointment accommodating constant changes in schedules Wells Fargo San Antonio, TX

Teller July 2016 - Aug 2017

● Assisting customers with basic trancastions such as make deposits and withdrawals

● Verifying customers’ identities and ensuring the paperwork is properly completed and they have sufficient funds in their accounts to cover their transactions.

● Counting the cash in my drawer before and after my work shift to ensure it balances.

● Recommending special products and referring interested customers to specialized bank employees.


University of Texas at Arlington

Bachelor of Criminal Justice Aug 2011 - Dec 2015


Great communication Problem solving Leadership Microsoft programs Time Management Adapability Decison Making Organization Detail oriented

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