Coutija Harris

Princeton, TX *****

ad28kp@r.postjobfree.com

+1-662-***-****

Authorized to work in the US for any employer

Work Experience

Office Manager/Treatment Coordinator

Illume Dental - Princeton, TX

May 2023 to Present

• Plan, direct, and coordinate supportive services to the Practice, such as record keeping, mail distribution, patient reception, scheduling, billing, and record keeping

• Analyze internal processes; recommend and implement procedural or policy changes to improve operations

• Prepare and review operational reports and schedules to ensure accuracy and efficiency Customer Care Analyst

Mutual of Omaha - Remote

November 2021 to April 2023

• Effectively responded to and resolved customer requests by utilizing customer service & product knowledge skill sets

• Provided exceptional customer service via multiple channels such as phone calls, written/email correspondence, etc.

• Supported the retention of customers and identified opportunities to grow the business

• Performed successfully within a fast-paced environment, which included multitasking, system utilization, analyzing and handling entire requests from start to finish Branch Manager

Credit Central Loans and Taxes - Rosenberg, TX

March 2020 to April 2021

• Business development; introduced customers to the finance/credit services available

• Performed office management duties, including staff management, credit extension, credit and collection functions

• Assisted in meeting standards in weekly credit delinquency reduction, loan volume, and slow file percentages

• Made outside sales calls and reported consumer activities to the direct supervisor Assistant Manager

Regional Finance - Rosenberg, TX

June 2019 to January 2020

• Assisted in developing marketing strategies to increase branch's loan portfolio and enhance profitability

• Grew account volume through good judgment, processed loan product applications, and effectively solicited customers in the branch and by telephone

• Completed weekly progress report and works with management to develop, communicate, and tracked daily/weekly/monthly goals

• Worked closely with past-due customers by developing a plan for resolution and minimized delinquent debt through appropriate account management activities

• Trained new employees

Relationship Banker

Kforce - Opus Bank - Everett, WA

August 2018 to February 2019

• Responsible for opening new accounts, processing transactions such as deposits and check cashing, cash balancing, safe deposit box set up and inquiries, and performing maintenance on existing accounts in an accurate and timely manner

• Built, developed, and maintained relationships with internal Opus Bank partners to maximize opportunities and effectiveness

• Delivered exceptional client experiences and assisted clients in finding solutions to everyday challenges

Retail Banker II

Woodforest National Bank - Indianola, MS

September 2017 to June 2018

• Processed payments and withdrawals while authorizing and evaluating overdrafts and loans

• Promoted the bank's services and managed budgets and meeting targets

• Addressed customer questions and concerns by phone and in person; filed disputes or referred to appropriate internal resources

Assistant Manager in Training

Zales - The Diamond Store - Ridgeland, MS

January 2017 to September 2017

• Executed daily, weekly, and monthly sales goals

• Computed sales and total purchases using a point of sales system that processed cash, credit, and checks

• Extended customers outstanding support by understanding their needs, recommending the right products and services, and resolving customer issues Supervisor/Security Officer

U.S. Security Associates - Greenville, MS

October 2014 to December 2016

• Coordinated all of the team's activities, such as scheduling shifts and training

• Ensured all security systems and CCTVs were working properly

• Briefed the security team at the beginning of a new shift to update them on developments since the last shift

• Operated switchboard equipment to receive, transferred and transmitted calls; performed telephone clerical tasks such as referring callers to appropriate agencies and locating telephone numbers Education

Master of Business Administration in Business Management Nova Southeastern University-Online

Bachelors in Business Management

University of Phoenix-Online Campus

Associate in Arts (AA) in Accounting Fundamentals

University of Phoenix-Online Campus

Skills

• Organizational Skills

• Data Entry

• Switchboard

• Typing

• Sales

• Scheduling

• Confidential Maintenance

• Customer Service

• Time Management

• Microsoft Office

• Excel

• Computer Literacy

• Multi-line Phone Systems

• Cash Handling

• Team Building

• Training

• Communication Skills

• Phone Etiquette

• Underwriting

• Collection Management

• Analysis skills

• Office Management

• Technically Savy

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