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Customer Service A Team

Taylor, MI
January 30, 2024

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Kelsea Stovall

Taylor, MI ***** +1-313-***-****


Ambitious, multifacted indivudal with over 7 years of experience in leadership roles, and a proven track record of client/customer satisfaction, multitasking abilities, self-sufficiency, and excellent written and verbal communication skills. A proven ability to work efficiently both independently and on a team. A calm and focused approach allows me to perform tasks accurately and timely. Being a quick learner, I thrive on taking on new challenges. Key Qualifications

• Retail management: Proven track record of managing teams, meeting sales goals, and overseeing daily operations in fast-paced retail environments

• Administrative Skills: Expertise in various administrative duties, including but not limited to: Creating schedules for staff members, scheduling and coordinating appointments for clients, processing payments, performing audits on paperwork containing highly sensitive information, faxing, emailing, data management, and proficiency in Microsoft Word and Excel

• Client Relationship Management: Demonstrated success in building strong relationships with clients, resolving issues efficiently, and improving overall client satisfaction PROFESSIONAL EXPERIENCE

Operations Assistant Manager Dollar Tree Taylor, MI June 2023 – September 2023

• Direct and delegate tasks to a team, ensuring achievement of daily operational targets.

• Supervise daily store operations including opening and closing procedures.

• Manage cash transactions, ensuring accuracy and compliance with company policies.

• Foster a team-oriented environment to meet sales and stocking goals.

• Implement effective task delegation to optimize productivity and efficiency. Key Team Leader/Department Manager Dunham's Sports Taylor, MI October 2019 – May 2023

• Spearhead visual merchandising initiatives, adhering to planograms and assembling fixtures.

• Conduct comprehensive employee training, preparing candidates for management roles.

• Manage promotional activities and ensure top-level customer service.

• Oversee daily operations including usage of POS system, inventory management, and MS Office Suite.

• Implement inventory management strategies, including price changes and inter-store transfers. Personal Assistant Crystal’s Backyard Boutique Taylor, MI June 2020 – November 2020

• Monitor customer orders, ensuring timely processing and accurate delivery.

• Prepare customer orders for shipment, adhering to company's quality standards.

• Implement and maintain an efficient inventory management system.

• Provide exceptional customer service by promptly addressing customer inquiries and issues.

• Collaborate with team members to optimize workflow efficiency and productivity. Virtual Receptionist Remote, MI September 2023 – Present

Address client concerns, questions, and issues, and use discretion to escalate callers when needed Facilitated clear communication between clients and attorneys, directing over 60 calls daily Using technical savvy to navigate multiple platforms and databases to gather and input information in a timely manner

Process credit and debit payments

Taking messages, screening new clients, booking appointments, collecting payments, and transferring calls for a multitude of law firms,

all while working remotely and independently

• Implement effective multitasking skills to input data between multiple platforms at a time, ensuring the highest level of accuracy


Coursework in Environmental Science Henry Ford Community College, Dearborn, MI Digital Marketing and HubSpot Marketing courses Udemy Currently Pursuing SKILLS

• Leadership: Proven ability to lead and motivate teams, effectively delegate tasks, and streamline operations to exceed business goals.

• Inventory Management: Proficient in managing inventory, ensuring optimal stock levels, and implementing loss prevention measures.

• Staff Training & Development: Skilled in training staff on store procedures, sales techniques, and customer service to build a high-performing team.

• Marketing & Promotion: Experience in creating and implementing marketing strategies, including digital content creation and social media management.

• Schedule Management: Proficient in planning and managing schedules to ensure optimal staffing levels and efficient operations.

• Document Management: Skilled in managing important documents, ensuring accuracy and organization.

• Microsoft Office Proficiency: Proficient in using Microsoft Office Suite (Word, Excel) to enhance productivity and efficiency.

• Problem-Solving: Excellent problem-solving skills, with a proven ability to make sound decisions under pressure.

• Communication: Strong written and verbal communication skills, with the ability to clearly convey information and ideas.

• Time Management: Exceptional time management skills, with the ability to prioritize tasks and manage multiple responsibilities efficiently.

• Detail-Oriented: Meticulous attention to detail, ensuring accuracy in all tasks from visual merchandising to cash handling.

• Adaptability: Proven ability to adapt to changing business needs and challenges, displaying resilience in high-pressure environments.

• Tech Savvy: Comfortable with using various types of technology in the workplace, from POS systems to digital marketing tools.

Assistant Manager Halloween City Taylor, MI

Manage daily store operations including usage of POS system. Oversee merchandising activities including displays and fixture assembly. Handle cash transactions, ensuring accuracy and compliance with company policies. Conduct comprehensive training for new employees, enhancing their skills and knowledge. Implement an efficient inventory management system, ensuring optimal stock availability. August 2016 – December 2018

Assistant Store Manager I Love You CBD Detroit, MI Implement an effective inventory management system. Manage daily store operations including opening and closing procedures. Oversee merchandising activities, maintaining visual appeal of the store. Conduct training for new employees, promoting a culture of continuous learning. Handle cash transactions, ensuring accuracy and compliance with company policies. July 2019 – November 2019

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