Customer Service Rep
Resume:
MIRANDA GRITTON
*** ******* ****, *********, ** 72845
Ph: 479-***-****
**********@*****.***
Professional Summary
Well-organized and knowledgeable [Job Title] able to stay calm under pressure, and quickly
resolve customer complaints and address issues. Offering skills in call control, order
management, and team collaboration. Effortlessly engage customers with good communication
skills to boost satisfaction and build loyalty.
Skills
« Process transactions « Investigate claims
« Customer relations « Coordinate schedules
* Cross-selling * Serve customers
Clerical support « Process payments
« Documentation
Experience
Customer Service Rep Feb 2015 - Mar 2017
Coast to Coast Carports - Knoxville, AR
« Helped customers with problems
« Scheduled installation
« Filed Orders
« Sold Buildings
« Upsales
+ Worked Reception
« Used proven techniques to increase sales and promote high-value products.
Continuously met or exceeded daily service quality and performance scores.
Investigated concerns, communicating between departments such as sales and
production to understand issues.
Regularly removed trash, organized tools and checked the shop's equipment to maintain a
neat and safe work area.
Education
GED
Westside High School - Hartman, AR
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