Gregory Putnam

Normal, IL

ad1ls7@r.postjobfree.com

309-***-****

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I am well-rounded as candidates come, which suits this vital role. I am a certified, practicing Six Sigma Black Belt, ITIL Foundations, and Agile Scrum Master with over two decades of experience in project management, process improvement, change management, and instructional design, across several industries, including: Distribution/Logistics, Manufacturing, Insurance, Financial Services, Telecommunications, Recruiting, and Academia. Have worked with executive leadership as an external consultant, where I have played critical roles in enterprise-strategy development, application development, product development, new-product introduction, inventory control, operational excellence. Also designed complete Service-Desk environment based on principles from ITIL for major U.S. university. Simultaneously, worked there as a change agent for the university’s transformation to Unified Communication. Lead others to accomplish whatever meets organizational goals. Accountable and dependable. Projects and teams I ran/worked completed enterprise-level transformations for Fortune 50 companies & a reputable U.S. university, since my initial career job as a warehouse manager. From 1996 on, my work has been directed by C-Level, executive management teams with reach enterprise wide.

Notable Activities & Accomplishments

Guided all Operations departments through Process Program with executive-level leadership, whereby we examined past policies, processes, training, and tools for improvement opportunities at Caterpillar (IT/Business); State Farm (Systems/Business TWO times); Wells Fargo (IT/Business); & University of Illinois (Student/faculty/emeritus).

Saved State Farm millions during major department through managing and executing the creation of an inventory of all IT assets (business processes, applications software, IT services) for implementation of new compliance tool for Asset Risk Management (ARM) tool [Troux] focused on Non-Public Personal Information (NPI), per Matters-Requiring-Attention (MRA) from the federal government.

Led two major (change) projects for Campus Information Technologies and Educational Services (CITES) at the University of Illinois, including three-part VOC plan (student, faculty, staff):

oDrove improvements through design of a Service Management environment, based on ITIL.

oHelped lead university’s transformation to Unified Communication (UC) conversion across the institution, with it possibly the first major U.S. university to accomplish such a feat.

Teamed with executives at State Farm to develop strategy creating new, $12,000,000 IT Quality Department with three units: Process Management, Quality Assurance, and Quality Control. Yearly savings estimated at $20,000,000.

Managed several IT improvement projects, including Payout Annuity Underwriting, Web Segmentation, Systems Information Retrieval Process, (SDLC) Exception Review Process, Test Center Information Management, Executive Support, Workstation Support, and others, garnering tremendous improvements and savings. No numbers on these.

Served as project manager, from position of technical writer, over company’s top programmers for major manufacturer’s global initiative project, the Quality Initiative, taking international dealers from green-screen technology (AS400) to GUI in Unix environment.

Directed strategy as pre-release manager for major telecommunications company’s $600,000,000, cutting-edge technology project for development of world’s first 4G cell-phone platform, navigating through two major, cutting-edge, corporate environments simultaneously.

Drove Change (process) among major resistance for two global manufacturers (CaseIH and Caterpillar Inc.).

Developed strategy to turn crop-insurance organization from regional inconsistencies and customer-service failures to ushering adoption of consistent processes and revised customer-support policies and processes.

Project Experience

Independent Consultant 2001-Current

GPutnam Music, LLC 07/2017-Current

Founder

Writer/Producer/Business Manager

Write, record, and produce songs aimed for publication as commercial products.

Have 119 songs “on hold” in the market, among several reputable music-industry businesses.

Have two songs on TV; more coming.

Recorded songs at Eclipse Studios in Normal, IL.

Consulting for Wells Fargo – Chicago, IL 01/2017 to 06/2017

Continuous-Improvement Program Lead

Guided all Operations departments through Process Program with executive-level leadership, whereby we examined past policies, processes, training, and tools for improvement opportunities.

Served as ScrumMaster for 3 project teams and designed future-state processes, based off current-state, with focuses on Software Development, Release Management, and Testing.

Participated weekly Leadership Strategy meetings to develop direction and policy covering all corporate departments, before major changes enacted as managers/leaders were reorganized.

Used process documentation for Enterprise Information Management (EIM) content management systems (OpenText) for VoC activities and process maps for future-sate automation & mobility.

Utilized reports tool (Tableau) for data management.

Analyzed and assessed metrics and measures, while managing process mapping teams, setting up executives for clearer metrics-based improvements, cost savings, and measurable improvements.

Consulting for State Farm Insurance – Bloomington, IL 07/2013 to 12/2016

Scrum Master/Process Analyst

Guided departments through Asset Risk Management (ARM) Program, working with leadership from every department at corporate headquarters, amidst end-of-year fiscal deadlines.

Worked hand-in-hand with Regulations Dept & Enterprise Security, using RSA Archer Suite for compliance documentation compliance activities & report.

Helped guide enterprise Agile frameworks, such as Scaled Agile Framework (SAFe), Large Scale Scrum (LeSS), Disciplined Agile Delivery (DAD) to guide organization on right path for Scaled Agile adoption & maturity.

Developed inventory of all business processes & applications, linked NPI processes with their associated tools with specifically required information.

Used LEAP as mechanism to collect documents and OpenText for “test” set of collaborative processes.

Determined risk for processes & applications exposed to Non-Public Personal Information (NPI).

Guided mapping infrastructure of related processes & applications (with other relevant Configuration Items).

Risk-ranked all processes & applications, based on NPI, which could be reported on at will.

Over 6,000 configuration items, whether or not ones that distribute NPI - Inventory was 100% complete with all required information risk-characteristics documented accurately.

FTE - Diversified Crop Insurance Services 07/2012-11/2012

Designer - National Training Plan

Started with 1 report and ended up with 3.h

Managed industry vendors to purchase yearly safety training for 200+ employees.

Consulting at the University of Illinois - CITES– Urbana 04/2011-07/2012

Business Analyst/Change Manager/Project Manager

Managed Unified Communication (UC) project - Service Management Process Design (UC-20).

Designed processes for ITIL Service Management-Based service center, using Service Now system.

Designed workflow for Lync provisioning for Unified Communication migration.

Mapped workflow for CITES Service Desk Knowledge Base Process.

Worked with thousands of end users, including students, faculty, and staff.

Consulting at Cybersearch LTD. 09/2009-03/2011

Business Performance Analyst

Managed vendor contracts.

Helped convert to an outsourcing operation and designed standard processes.

FTE - Case IH 11/2008 –09/2009

Inventory Control Specialist/Change Agent

Brought in for Black Belt and to lead process transition:

Mapped inventory & operations processes.

Established metrics for effective Just-in-Time (JIT) inventory process.

Conducted Kaizen events and helped design Kanban system for steel inventory, resulting in yearly savings of $580,000.

Guided Change in processes among all manufacturing departments amidst strong resistance, garnering significant savings in area of $16 million.Release Manager 11/2006-05/2007

Served as fill-in pre-production Release Manager to deliver $600,000,000 4G telecommunications platform.

Oversaw all work in all areas, including application development, legal, testing, security, config, Windows, service-desk, infrastructure for Dev and Prod.

Managed vendor contracts optimizing resource utilization.

Developed strategic partnerships to effectively communicate, coordinate, and execute assigned releases.

Articulated and presented release management’s process requirements and related strategic goals.

Determined the readiness of each release based on release criteria provided by the development organization.

Consulting at Country Companies 11/2006-05/2007

Business Analyst/Change Analyst

Led development of use cases, process flows, & models.

Served as liaison with offshore developers and developed software requirements for DRIVE.

Consulting at Allstate 05/2005-10/2006

Instructional Designer/Change Agent/Process Analyst

Worked with executives to determine strategy and accepted project manager responsibilities in midstream.

Led in development use cases, sequence flows and process models in RUP.

Oversaw development of test scenarios using UML.

Guided implementation of internal marketing processes following established scope and timelines.

Utilized statistics and statistical analysis for overall process evaluation and improvement.

Consulting at State Farm 02/2001-04/2005

Process Trainer/Change Agent

Led/coordinated organizational Change plans for transition to process focus.

Facilitated individual & team understanding of how Process focus benefited customer needs.

Helped roles redefine values and direction.

Communicated appropriate information to appropriate stakeholders at appropriate times.

Delivered process training, including process, procedures, standards, policies, and tools.

Caterpillar Inc. 05/1995 – 01/2001

Trainer/Technical Writer

(Consultant 1995-1997 -- FTE 1997-2001)

Technical writer for enterprise Quality Initiative for worldwide dealers.

Coordinated Quality Initiative effort with Y2K solutions.

Responsible for developing and publishing processes for internal and external publications.

Student 08/1989-05/1995

Earned bachelor’s and master’s degrees. (received masters in 05/1999)

Certifications

Six Sigma Black Belt; ITIL Foundations; Agile Coach/Scrum Master; CCMP; Daryl Sink Needs Analysis, Instructional Design; Train the Trainer; Power Point Advanced

Education

Bachelor degree in technical writing, Master degree in teaching technical writing, Illinois State University

Technologies

Client Server, Host Platforms, Unix, AS400, AIX, SAN, LAN, Window Server, Tomcat, WebSphere, Java, Lync, Documentum, OpenText Content Suite, Extended ECM, Exchange, LEAP, EDE, LogicGate, Minitab, Courier, BPMN, SmartTerm, SF-BPMS (State Farm in-house), Service Desk, ServiceNow, ZenDesk, Crystal Reports, ERP, SAP, MRP, Cognos, Microsoft Project, Primavera, Clarity, Access, Sequel, Office Suite, PageMaker, Word, Arbortext, Excel, Acrobat, Word Perfect, Power Point, Outlook, Windows NT, Notes, SGML, HTML, XML, DreamWeaver, Rally, Hypercard, Visio, Paint Shop Pro, Photoshop, Illustrator, Photo Impact, Que Tip, Rational Rose, Clear Quest, Oracle dB, TROUX, Archer, uCMDB, RSA Archer Suite, WSSR, MEGA, ROVR, HPAM, RAS ArcherArticulate, Captivate, Tableau

Structured Methodologies

Six Sigma: DMAIC, DMADV, DMEDI; RUP; RAD; ITIL; PMI (PMBoK); Agile; JSD/JSP; CMMi; ADKAR; CCMP; Project Office (PMO/PMP); ITAR; SCRUM; IEEE Process Framework; Waterfall; ICIS, Black Box, ERP; KanBan; Kaizen; Piaget Stages of Development; Adult Learning Theories; ADDIE; SAM.

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