HEIDI JUNE PRICE
MARKETING OPERATIONS EXCELLENCE ACCOUNT MANAGEMENT
EXPERIENCE
Self Employed
Business Consultant (Jane of All Trades) 1998 - Present
• Managed accounts, event, and marketing efforts for multiple industries.
• Recognized as the subject matter expert (SME) with in-depth knowledge relationship development, resulting in a 74% client retention rate.
• Seamlessly overseeing budgets exceeding $5M.
• Continuously refining strategy and operating models for accounts and customer success, including roles and responsibilities, customer segmentation, coverage model and engagement model.
• Fostering relationships with stakeholders by collaborating effectively with business leaders and functional teams to identify performance gaps and technical training needs. Increasing capability by creating a culture to minimize losses and increase engagement.
• Leveraging background in Staffing, Talent Relations, Stage Managing, Operations, Event Producing to ensure best in class experience to clientele.
• Developed multiple marketing tools to engage clientele: Newsletters, Presentations, Correspondence, and Loyalty Programs.
• Proactive engagement with various internal and external departments to ensure seamless delivery of work product.
• Ability to articulate complex data analysis in a clear and concise manner across the organization.
• Innovative idea-generator, with power to produce unique angles on important issues.
• Expert understanding of social media monetization trends and practices demonstrating exceptional clarity around research and generate strong insights in order to drive creative thinking.
• Multi-task across numerous work streams and projects to ensure customers' needs and issues are resolved.
• Quantitatively measure operational success and create reporting to envision trends over time.
• Evolve visualization of the state of the live ecosystem and leverage it to increase awareness and improve collaboration across the organization. PROJECT HIGHLIGHTS
Event Highlight: Microsoft Ready - hired to assist in making sure various client needs were executed including resourcing, music licensing, scheduling, etc. Event Highlight: Airbnb Open LA - hired to oversee the production of the staffing manual, schedule, and training. Managed the hire of 300+ staffers for the 15-venue event. The Event Marketers Grand Ex Award was won for this event as a team/event/program.
Los Angeles, CA + Miami, FL
ad0x9a@r.postjobfree.com
linkedin.com/in/hjprice1011
A dynamic and successful
freelancer with 15+ years of
combined experience boosting
client satisfaction, successful
events, operations, and strategic
initiatives for a wide range of
organizations, brands, and
agencies.
Skilled in the development and
rollout of comprehensive training
programs, providing staff with the
knowledge, resources, strategies,
and motivation to surpass
objectives.
Accomplished in the cultivation of
productive relationships that result
in new business, top brand loyalty
and enhancements in competitive
performance.
EDUCATION
Arizona State University
Bachelor of Interdisciplinary
Studies, emphasis in African
American Studies and Marketing
HEIDI JUNE PRICE
MARKETING OPERATIONS EXCELLENCE ACCOUNT MANAGEMENT Inspira Marketing
Activation Manager 2015-2019
Operations Manager 2018-2019
• Designed project plans, scope of work and the 10+ on-premise specialists responsible for executing brand and corporate initiatives through target account programs.
• Monitoring key business reports to determine the successful fulfillment and key performance indicators (KPIs).
• Partnered with various departments to ensure all requirements are adhered to.
• Cultivated strong relationships with Senior Leadership, C-Suite and Team Members across multiple departments.
• Recognized for providing exceptional services, staff development, management, and operational efficiencies.
• Communicated frequently with local distributors and Diageo field sales team to report market highlights and align key learnings.
• Led project management activities elevating procedures providing a clear overview on activations and execution of programs.
• Managed a department Profit and Loss (P&L) statements and oversaw the budget.
• Utilized various channels of intelligence feeds to research and improve our marketing broadcast towards the public.
• Recommended opportunities for employee and consumer engagement on multi-facet branding for the company to senior leadership.
SKILLS
Event Management, Live Events, Innovation, Special Events, Production Strategies, Global Partnerships, Media, Film/Television, Entertainment, Public Speaking, Storytelling, Logistics, Operations, Leadership, Training and Development, Brand Marketing
Communication, Collaboration, Client Relations, Multi-Tasking, Leadership, Enterprise Account Management, Sales Process, Customer Relationship Management (CRM), Strategic Planning, Business Development, Negotiations, Team Building, Resource Management, Accountability, Organization, Coaching, Performance Improvement TECHNICAL COMPETENCY
Microsoft Office: Word, Excel, Outlook, PowerPoint, Access, SharePoint, Teams, Social Media: Facebook, Instagram, Twitter, LinkedIn, TikTok, HRIS Software: ADP, Workday, Airtable, Staffconnect, Communication Software: Slack, Google Chat, Google Duo, Yammer, Cvent, Smartrecruiter, Asana, Workflow, Pilotware, Salesforce MEMBERSHIPS AND COMMUNITY
American Association of Event Professionals- Charter Member, Food Protection Manager Certification- ServSafe Food, EKU- Fundamentals of Supervision and Management certificate, Yale- Science of Well Being certificate, USF MUMA- Post-Crisis Leadership certificate, EKU- Individual Excellence certification, EKU- Keys To Effective Communication