OBJECTIVE: To contribute developed skills in a Secretary position with a progressive organization offering opportunities for growth and advancement. QUALIFICATIONS: Over ten years of customer service experience with consistently increasing responsibilities in the medical field, trucking industry, administration and further knowledge of customer service.
Skills: Microsoft Office, SMS, SRS, SIS, 1100, E-Assist, Outlook, TenStreet, Lotus, AS400, Typing (55wpm), Data Entry (8,000ksph), Multi-line Phones/Switchboard Systems, Vital Signs, Drawing Blood, Giving Injections, Removing IV, EKG and Patient Care.
Self-motivated; able to implement decisions and set effective priorities to achieve both immediate and long-term goals.
09/13- Swift Transportation
Safety Compliance Assistance
Hire truck drivers
Process and prepare records
Answering a multiple line phone system
Support medical staff with any concerns or issues
05/12- 05/13 Escreen
Medical Surveillance Coordinator
Answering a multiple line phone system.
Processed and prepared patient records for all doctors and nurses. Supported employees with medical questions, problems and issues. 01/12 - 05/12 Atlanta Heart Specialist
06/11- 12/11 Oakley Family Medical Clinic
10/10 - 11/10 Atlanta Endoscopy Center
Medical Assistant Extern
Prep Patients for surgery.
4/08 – 3/09 America’s Capital Partners, Atlanta, Georgia Customer Service Coordinator
Answered a multiple line phone system.
Dispatched work orders to multiple external employees.
Assisted Customer Service Manager with administrative duties. 8/03 – 4/08 LabCorp, Tucker, Georgia
Customer Service Representative
Processed and prepared patient records for all doctors and nurses.
Answered switchboard and sustained medical files.
Supported employees with medical questions, problems and issues.
Provided administrative support to staff as needed. 4/01 – 6/03 Grady Memorial Health System, Atlanta, Georgia Area Clerk
Processed, admitted and discharged patients into and out of hospital.
Completed projects as assigned.
2010 Everest Institute, Decatur, Georgia
Medical Assistant GPA: 3.8
2003 Devry Institute, Decatur, Georgia
Telecommunications Management GPA: 3.5
Worked throughout college to pay for expenses.
2000 DeKalb College, Clarkston, Georgia
Computer Engineering GPA: 3.2
CERTIFICATIONS: CPR Certified, Trained in OSHA and HIPPA REFERENCES: Available upon request.