Customer Service Accounts Receivable

KC

KATHLEEN CARROLL

ad09k5@r.postjobfree.com 442-***-**** Oceanside, California 92054

Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Credit and Collections

Billing Dispute Resolution

Payment Management

General Ledger

Department Oversight

Invoice Preparation

Statement Preparation

Accounts Receivable

Invoicing Proficiency

Complaint Resolution

Handling Escalations

Relationship Building

Customer Service

Product Knowledge

Skilled Multi-Tasker

Customer Relations

Ymnet Encinitas, CA

Accounts Receivable Specialist

05/2015 - 02/2023

Reviewed and verified accuracy of invoices and account balances. Researched past due accounts and initiated collection efforts in a timely manner.

Maintained organized records of all customer accounts receivable activity. Reconciled discrepancies between customer payments and invoices due. Responded promptly to customer inquiries regarding their account status or payment history.

Verified the validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments.

Provided excellent customer service while resolving disputes with customers concerning their accounts receivable balance. La Jolla Cleaners San Diego, CA

Assistant Store Manager

10/1998 - 01/2021

Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

Answered customer questions and addressed problems and complaints in person and via phone.

Handled complaints from customers by empathetically listening, recording details and offering solutions.

Supervised cashiers in processing credit, debit and cash payments to streamline sales.

Completed thorough opening, closing and shift change functions to Summary

Skills

Experience

maintain operational standards each day.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Target Poway, CA

Jewelry Team Lead

06/1988 - 04/1991

Assisted in training new jewelry team members on product knowledge and customer service techniques.

Maintained inventory records including stock levels, pricing information, orders, returns and discounts.

Collaborated with other departments to ensure that customers received efficient service from start to finish of purchase process. Interfaced with customers directly at point-of-sale locations in order to provide assistance with selecting items or resolving any inquiries they may have had.

Cleaned shelves, counters and tables to maintain organized store. Greeted customers to determine wants or needs.

Answered store and merchandise questions and led customers to wanted items.

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current. Computed purchases and received and processed cash or credit payment. San Diego State University San Diego, CA

Some College (No Degree) in Criminal Justice

Education and Training

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