Resume for David Sullivan

Résumé for David Sullivan

Mobile: 425-***-**** E-mail: *************@*****.***

SUMMARY

Versatile, multi-talented professional with 20+ years’ experience in technical writing, instructional design, editing, Web design, Web production, graphic design, and technical illustration

Strong ability to work with stakeholders to analyze the effectiveness of technical communication in print or on the Web and to help improve its quality

Confident communicator with good training and presentation abilities

Intuitive problem solver with a high degree of technical competency

Energetic self-starter with proven ability to meet changing needs and new challenges with innovative solutions

Excellent team and interpersonal skills with the ability to work effectively with clients and coworkers to complete projects to the clients’ satisfaction

PROFESSIONAL EXPERIENCE

Aquent, August 2023 to present

Work with product managers, designers, and developers to create UI content for Microsoft 365 admin tools focusing on Copilot

Retrofit updated UX content into older designs that were created without content input

Participate in content designer sessions to evaluate ongoing content efforts

Array, March 2022 to May 2023

Senior Content Designer

Worked closely with product designers to create UI content for the complete suite of Array’s embeddable fintech products

Created FAQs and email templates for Array products

Initiated processes to localize Array products into US Spanish and Canadian French

Created and maintained the Array content style guide

Created white papers and edited marketing content

Wrote legal notices and privacy statements in user interfaces and explained privacy policies that protect people using financial tools

Steyer Associates, Bainbridge Island, WA, March 2020 to December 2021

Vendor content writer at Microsoft

Created help content for in-app and website users

Analyzed content usage and satisfaction to plan content improvement

Worked on the de-duplication of a large content library in order to streamline user access and reduce maintenance overhead

AT&T, Bothell, WA, April 2017 to March 2020

Senior Digital Content Writer

Created online help in HTML and PDF for AT&T Business Center web, desktop, and mobile applications

Worked with UX and product teams to create user interface content for AT&T Business Center web, desktop, and mobile applications

Collaborated with the content team to continually develop best practices and style guidelines to meet changing requirements

Worked with legal department to provide legal boilerplate and policy explanations in user interfaces

KForce, Inc., Bellevue, WA, July 2014 to April 2017

Technical Writer on contract at AT&T

Worked with product architects, project managers, and user experience designers to create UI content for business to business tools for networking and telecommunications

Created online help in HTML and PDF quick guides for network setup

Created email and SMS communications for status of issue resolution and network management

Expedia, Inc., Bellevue, WA, April 2012 to May 2014

Senior Copywriter, Lodging User Experience team

Developed guideline to revamp tone and message for online partner-facing tools

Developed user interface and online help for multiple tools across several teams

Managed localization schedule, handoffs/handbacks, and check-in of strings in source control

Developed and implemented documentation style guide used across multiple content development teams

Prithvi Catalytic, Redmond, WA, April 2011 to April 2012

Technical writer on contract at Expedia, Inc.

Created content plans for and developed content for help, FAQs, and UI for various online tools

Worked closely with developers to implement UI text

Coordinated localization for several projects

Revised and produced updates to internal forms for collecting important data

Aquent, Seattle, WA, July 2010 to November 2010

Technical Writer on contract at Microsoft Corporation for Dynamics CRM team

Developed end-user help content for international users

Created scripts and production guidelines for online video content

Planned content needs and conducted gap analyses for end-user content

Microsoft Corporation, Redmond, WA, August, 2008 to May, 2010

Technical Writer 2, Dynamics AX SysDocs Team

Created and managed a SharePoint site for receiving and vetting white paper content requests, managing content development of whitepapers, publishing white papers, cataloging published white papers, and archiving white paper source documents

Set up a Windows Server 2008 system with SQL Server 2008 where I deployed and maintained product builds for other writers to access

Developed documentation plans for the Workflow and Upgrade features of Dynamics AX 6 based on feature specs and collaboration with the PMs for my feature areas

Worked with PMs, Test, and Dev teams to develop terminology, labels, and user interface text for my feature areas

Created content guidelines for writers who will provide feature area-specific content for upgrade tasks

Microsoft Corporation, Redmond, WA, July, 2007 to August, 2008

Technical Writer 2, Office Accounting UA Team

Wrote the document plan for the Office Accounting 2009 release

Created new and revised help content for Office Accounting 2009

Created content and videos for the continuous publishing model for Office Accounting 2008 and Office Accounting 2009

Managed a vendor to create a the Getting Started section for Office Accounting 2009 help

Managed the adoption of new authoring and publishing tools

SAKSON & TAYLOR/Aquent, Seattle, WA

Consultant at S&T Consulting January, 2005 to July, 2007

Completed projects for various clients.

Completed analysis with recommendations for internal developer documentation for Intuit, Inc.

Created XML reference help for Microsoft internal users of the XMetal XML authoring program

Created online help and SDK documentation for the payroll component of the UK edition of Microsoft Small Business Accounting

Created SDK for Microsoft Human Interaction Proof (HIP) technology

Completed multifaceted analysis of Macromedia Studio MX documentation and delivered report and presentation showing how Macromedia can improve its help and tutorials

SAKSON & TAYLOR/Aquent, Seattle, WA, April, 2003 to December, 2004

Vendor for Publisher Marketing at Microsoft

Researched and developed deliverables for Publisher UA and Publisher Marketing.

Created online training course

Created Office sub-Web for the Publisher Service Provider Program (office.microsoft.com/info/prepress)

Wrote and edited the Prepress Reference Guide for the Publisher Service Provider Program

Wrote and edited online help articles for Microsoft Publisher

SAKSON & TAYLOR/Aquent, Seattle, WA, April, 2002 to March, 2003

Contract Technical Writer on Publisher UA at Microsoft

Created online help for Microsoft Publisher commercial printing features

Researched and developed topic lists for new features and wrote new topics

Evaluated topics for current features to see if they need revision and updated or rewrote as needed

Wrote UI text and program error messages

Wrote new and revised inline definitions for commercial printing concepts

ADOBE SYSTEMS INCORPORATED, Seattle, WA, April 1994 to November 2001

Web Producer, Web Support Technologies, February 1996 to November 2001

Performed every task of online content development: researching, outlining, writing, editing, graphics production, coding in HTML and JavaScript, and publishing to the Web

Maintained project schedule for Web production team

Consulted with key stakeholders in Technical Support and User Education to identify customer needs and designate projects for the team

Evaluated and promoted new tools and workflows for production

Created new section of Adobe’s corporate Web site to meet end users’ needs for graphically rich, in-depth online technical support content

Developed and implemented workflow and production guidelines for a Web production team that streamlined content development and maintained accountability at all stages in the workflow

Created templates in HTML and Adobe FrameMaker that standardized content formatting and shortened production times

Implemented single sourcing content to Web and print that facilitated production for multiple purposes

Conducted training for European support staff in Edinburgh, UK that coordinated the input of people across Adobe’s worldwide locations for developing technical content for a global user base

ADOBE SYSTEMS INCORPORATED, Seattle, WA, April 1994 to February 1996

Technical Trainer, Technical Support

Assessed training needs for new hires, planned training curricula, researched and wrote instructional materials, and conducted classroom training

Planned and organized training for a large department expansion that effectively integrated several groups of new hires into Adobe’s technical support team

Implemented training for technical support staff from an acquired company, resulting in standardized support policies throughout the department’s three North American locations

ALDUS CORPORATION, Seattle, WA January, 1992 to April, 1994

Product Support Engineer

Provided in-depth, expert support to end users of Aldus software that involved mastering the knowledge of several complex applications and technologies

Researched complex customer issues and wrote documentation for a support database

Contributed pre-press expertise as a member of the Aldus PressWise product development team to ensure that the product would meet customer needs

Developed and conducted training for key technologies that significantly enhanced support technicians’ ability to resolve difficult issues

EDUCATION

Prairie Bible College, B.Th., Theology and Biblical languages

Trinity Divinity School, M.A. (not completed), Old Testament studies and Semitic languages

SOFTWARE EXPERIENCE

I am experienced with a wide variety of software for writing and editing, graphics and video production, Web design, and desktop publishing. My experience includes the following applications:

Authoring and content management tools

Microsoft Office Word

Adobe FrameMaker

DocStudio/DxStudio

XMetal (with Microsoft Content Studio)

RoboHelp

Author-it

Salesforce

PowerBI

Google Analytics

Graphics production

Adobe Photoshop, Illustrator

Snagit

Axure

PicMonkey

Video capture and editing

Camtasia

Adobe Captivate, Premiere, After Effects

Web design and development

Adobe GoLive, Muse, Dreamweaver

BBEdit

Microsoft SharePoint, SharePoint Designer

Desktop publishing

Adobe InDesign

Microsoft Office Publisher

Adobe PageMaker

User interface design

Figma

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