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Technical support Technician

Jackson, Mississippi, United States
April 26, 2017

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Highly motivated and ambitious team worker looking to obtain a position that will empower professional growth.


Maintain customer relations through superior customer service.

Able to work in a deadline oriented environment

Able to handle multiple tasks and projects simultaneously

Meet or exceed all business objectives


2012 – Present Milwaukee Public Schools Milwaukee, WI

Desktop Support Technician

Managed all IT support for nine schools with a combined network of roughly 900 systems on a weekly basis

Working with HEAT ticket system doing repairs of desktops and/or laptops.

Ordering new warranty replacing parts such as motherboards, ram, hard drives, etc.

Imaging hard drive or reimaging Windows XP & Windows 7 Operating Systems

Troubleshooting connectivity issues between clients/servers

Configuring network printers to be put on the MPS network to be shared by staff and students

2005-2012 Create A PC Milwaukee, WI


Computer Consulting, network and PC services for small business Clients Including:

PC, Server installation & Active directory management of user accounts.

Troubleshooting and repair of workstations, network wiring and configuration.

Workstation upgrades and refresh projects for other companies

2007- 2011 Cargill Meat Solution Butler, WI.

Forklift Driver

Shipping and receiving in raw materials for processing.

Driving a stand-up forklift in food prep warehouse setting.

Taking nightly inventory on product and material

2005-2005 Computer Geeks Milwaukee, WI

PC & Network Technician

Perform repairs on desktop PCs, workstations and laptops in a break/fix type repair shop.

Go out on houses call to do in-home repairs, virus removal and/or internet connectivity issues.

Troubleshooting problems over the phone to see if problems could be fixed before a technician would be sent out.

2003- 2004 Milwaukee PC Shorewood, WI

Computer Technician

Build custom PCs from a list of specification that would be faxed in daily.

Parts are brought to the production floor to be assembled by a group of installers which I was a part of, and after assembly PCs were divided amongst us to troubleshoot and fix any hardware instabilities.

Installation of drivers, anti-virus software, and any other applications that were required per customer specs before being shipped out at the end day


2003- 2004 Techskills Brookfield, WI

Comptia Network Plus Certified ID# COMP001003129416

Currently attending classes at Milwaukee Area Technical College pursing certifications in CCNA & MCITP


March 2012 Insight/Fast pitch project Milwaukee, WI

Network and system refresh project, taking out old workstations and replacing with new server and workstations.

Taking out old Ethernet cables and running all new wires and putting in and whole new network from top to bottom

2004-2007 DWS & Co., INC Milwaukee, WI

IT Consultant for a Business Consultant firm installed all server and networking needs.

Setup-up and managed active directory for all employees using server 2003

2006 Food Team Milwaukee, WI

Installed peer to peer network with 5 workstations and office printer.

Ran all necessary cabling to all offices


David Stokes Business Consultant/Mentor Known for 12 years 414-***-****

Jamel Qualls Food Team Known for 8 years 414-***-****

Neville Francis Cargill Meat Solution Known for 7 years 414-***-****

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