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Customer Service Sales

Conway, Arkansas, United States
April 20, 2017

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** *********** ****

CONWAY, AR 72032

(870) ***-****


Amicable, trustworthy and dependable individual with professional experience ensuring high caliber customer service

Excels in quality assurance and monitoring, operational management, team collaboration, and process improvement

Created and formatted templates for various type of projects statically and categorically

Successfully enhanced the quality and quantity of a hospital through marketing, fundraising tactics, and advanced customer service

Excelled leadership and communication skills by improvising analytical assessments, overseeing a departments tasks, conducting and managing service to public audiences

Skilled in public fundraising and community development

Displays positive demeanor and sense of urgency in dealing with work challenges

Outstanding charisma, energy and persona in regards to a client/public relationship management

Skilled efforts in organization for an entire department with punctual accomplished assignments within


Northwestern Mutual December 2016-Present Conway, AR

Financial Representative

Manage own business

Implement financial plans for individuals and business owners throughout the state

Develop unique personal planning analysis’ to enhance financial security

Monitor and manage all client accounts

Format a plan regarding a client’s short-term and long-term goals

365 Fitness November 2015-August 2016 Conway, AR

Sales Rep/Front Desk Manager

Exceeded quota each month in new membership contracts

Instructed members on proper equipment use and gym codes

Designated tours for all new members

Developed promotional media & strategies for all new merchandise and equipment

Maintained equipment and gym appliances for customers

Proven enhancement on sales over the phone

Managed all member contracts and other data

University of Central Arkansas August 2014-May 2015 Conway, AR

Graduate Assistant

Assisted all professors and chairman for the Health Science department

Hosted the UCA health and career fair for the entire Health Science department

Mentored undergraduate students

Conducted the implementation of programs amongst various classes

Reviewed assignments and formatted them statistically on spreadsheets

Led various lectures that contribute promotional programs within a specific study or studies

Performed research for application of grants

Managed the departments’ student accounts by creating templates

Dick’s Sporting Goods January 2014-July 2014 Conway, AR

Marketed all types of athletic and outdoor equipment

Educated customers on concurrent or future sales

Led in registration of Dick’s rewards cards for each month’s quota

Proven success for upselling Dick’s credit cards

Monitored inventory for all merchandise within my designated department

Conway Regional Health Foundation May 2013-August 2013 Conway, AR

Foundation/Marketing Department Internship

Developed fundraising for the hospital

Hosted and conducted the hospital’s women council events

Collected sponsorships for the hospital

Managed client inventory within the hospital regarding foundation donors

Designed marketing tools for the hospitals such as slogans, web advertisements, and digital platforms

Derived donations from public organizations to increase Conway Regional’s foundation

Conducted research regarding marketing strategies to enhance the fitness center’s kid’s running club

University of Central Arkansas December 2009-May 2013 Conway, AR

Leader in the Campus Recreation Department

Head referee for intramural games, responsible for inventory of all equipment, trained subordinate referees in regards to rules and procedures, and mentored all trainees


University of Central Arkansas August 2008-August 2013 Conway, AR

Bachelor of Health Science in Health Education

University of Central Arkansas August 2013- August 2015 Conway, AR

Master of Behavioral and Health Science

Emphasis in Administration/Marketing


SPSS, Microsoft Office Suite, Web Design, Media Suite, Sales Force

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