Customer Service Sales
CANDACE MICHELLE MARCONI
CONWAY, AR 72032
aczwpf@r.postjobfree.com
QUALIFICATION PROFILE
Amicable, trustworthy and dependable individual with professional experience ensuring high caliber customer service
Excels in quality assurance and monitoring, operational management, team collaboration, and process improvement
Created and formatted templates for various type of projects statically and categorically
Successfully enhanced the quality and quantity of a hospital through marketing, fundraising tactics, and advanced customer service
Excelled leadership and communication skills by improvising analytical assessments, overseeing a departments tasks, conducting and managing service to public audiences
Skilled in public fundraising and community development
Displays positive demeanor and sense of urgency in dealing with work challenges
Outstanding charisma, energy and persona in regards to a client/public relationship management
Skilled efforts in organization for an entire department with punctual accomplished assignments within
WORK EXPERIENCE
Northwestern Mutual December 2016-Present Conway, AR
Financial Representative
Manage own business
Implement financial plans for individuals and business owners throughout the state
Develop unique personal planning analysis’ to enhance financial security
Monitor and manage all client accounts
Format a plan regarding a client’s short-term and long-term goals
365 Fitness November 2015-August 2016 Conway, AR
Sales Rep/Front Desk Manager
Exceeded quota each month in new membership contracts
Instructed members on proper equipment use and gym codes
Designated tours for all new members
Developed promotional media & strategies for all new merchandise and equipment
Maintained equipment and gym appliances for customers
Proven enhancement on sales over the phone
Managed all member contracts and other data
University of Central Arkansas August 2014-May 2015 Conway, AR
Graduate Assistant
Assisted all professors and chairman for the Health Science department
Hosted the UCA health and career fair for the entire Health Science department
Mentored undergraduate students
Conducted the implementation of programs amongst various classes
Reviewed assignments and formatted them statistically on spreadsheets
Led various lectures that contribute promotional programs within a specific study or studies
Performed research for application of grants
Managed the departments’ student accounts by creating templates
Dick’s Sporting Goods January 2014-July 2014 Conway, AR
Marketed all types of athletic and outdoor equipment
Educated customers on concurrent or future sales
Led in registration of Dick’s rewards cards for each month’s quota
Proven success for upselling Dick’s credit cards
Monitored inventory for all merchandise within my designated department
Conway Regional Health Foundation May 2013-August 2013 Conway, AR
Foundation/Marketing Department Internship
Developed fundraising for the hospital
Hosted and conducted the hospital’s women council events
Collected sponsorships for the hospital
Managed client inventory within the hospital regarding foundation donors
Designed marketing tools for the hospitals such as slogans, web advertisements, and digital platforms
Derived donations from public organizations to increase Conway Regional’s foundation
Conducted research regarding marketing strategies to enhance the fitness center’s kid’s running club
University of Central Arkansas December 2009-May 2013 Conway, AR
Leader in the Campus Recreation Department
Head referee for intramural games, responsible for inventory of all equipment, trained subordinate referees in regards to rules and procedures, and mentored all trainees
EDUCATION
University of Central Arkansas August 2008-August 2013 Conway, AR
Bachelor of Health Science in Health Education
University of Central Arkansas August 2013- August 2015 Conway, AR
Master of Behavioral and Health Science
Emphasis in Administration/Marketing
COMPUTER SKILLS
SPSS, Microsoft Office Suite, Web Design, Media Suite, Sales Force
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