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Customer Service Administrative Assistant

Location:
Washington, District of Columbia, United States
Posted:
April 20, 2017
Email:
aczwnd@r.postjobfree.com

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**** ******* **. ** *** #***

Washington, DC. ****0

(202) *** – **** Home

(301) ***-**** Cell

aczwnd@r.postjobfree.com

LaVeria Smith

Highlight of Qualifications:

Oral and Written Communication

Customer Service and Organization/Prioritizing

Office Management

MS Office Suite Proficiency

Residential Caregiver

CPR/First Aide Certified

Computer Literate

Education:

Southeastern University (Degree Candidate) - Accounting/Business Management

University of Phoenix - Social Worker

Work History:

Federal Emergency Management Agency (FEMA) 08/2015 - Present

500 C St., SW

Washington, DC 20024

IA Specialist (Reservist)

Help respond to recover from and mitigate all hazards by performing a variety of emergency management functions which are and not limited to disaster survivors assistance, conducting and verifying damage assessments, and providing administrative, financial and logistical support.

Keystone Human Services 06/2014 – 07/2015

5335 Wisconsin Ave, NW

Washington, DC 20006

Direct Support Professional

Work directly with people with physical disabilities and/or intellectual disabilities with the aim of assisting the individual to become integrated into his /her community or the least restrictive environment.

I assist individuals with disabilities to lead a self-directed life and contribute to the community, assist with activities of daily living if needed, and encourage attitudes and behaviors that enhance community inclusion. A DSP may provide supports to a person with a disability at home, work, school, church, and other community places. A DSP also acts as an advocate for the disabled individual, in communicating their needs, self-expression and goals.

Innovative Life Solutions 03/11 – 06/14

6475 New Hampshire Ave.

Hyattsville, MD 20783

Direct Support Professional

Work directly with people with physical disabilities and/or intellectual disabilities with the aim of assisting the individual to become integrated into his /her community or the least restrictive environment.

I assist individuals with disabilities to lead a self-directed life and contribute to the community, assist with activities of daily living if needed, and encourage attitudes and behaviors that enhance community inclusion. A DSP may provide supports to a person with a disability at home, work, school, church, and other community places. A DSP also acts as an advocate for the disabled individual, in communicating their needs, self-expression and goals.

Department of Employment Services (DOES) 01/09 – 01/11

Office of Worker’s Compensation

64 New York Ave. NE.

Washington, DC 20002

Claims Clerk

Reviews claims forms and documents for accuracy and completion and obtains missing information as necessary. Determines claims coverage by examining company records. Responsible for calculating claims amounts and submitting claims for payment.

Family’s Forward Inc. 01/08 – 01/09

1012 14th St NW # 105

Washington, DC 20005

Residential Advisor

Provide support to families in crises, responsible for entering daily information and retention of activity records for shelter residents. Evaluate needs of shelter residents and forward social issues to case manager. Utilize good judgment and excellent decision making skills in communications and exchanges with residents.

Randstad 03/06 – 01/08

1711 King St Suite A

Alexandria, VA 22314

Administrative Assistant

Maintained confidentiality of all Personnel matters.

Planned, scheduled, and prioritized work, excellent communication skills

Interacted with upper and lower management personnel

Supervised the ITS Training Administrative Technician.

Worked closely with DHS supervisors regarding setting up applicant interviews, typed correspondence, and distributed interview packages to applicants.

Proficient in computer usage; developed and interpreted reports

Worked with Administrative Technician to develop training schedules based on city-wide IT training needs

Assisted in maintaining the Personnel DHS computer system and the State LETTS Personnel computer system; entered data with accuracy



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