Abdulla V. Norman
Highly motivated, versatile and result driven professional seeking a network administrator position that offers opportunities for self-improvement and professional growth. I have over 25 years of IT experience. I have been a computer contractor for most of my career and I have held contracts for pharmaceutical companies: Astra, Merk, Rohm and Hass, Glasxo SmithKline and Independence Blue Cross. Projects consisted of desktops, laptops, hardware, software, printers and network configurations. Demonstrated exceptional ability to diagnose data communication problems with wired and networks; as well as to assess the impact of new voice and data applications on network performance using specialized tools, test equipment and software utilities. Possess outstanding interpersonal skills, complemented with expertise in establishing productive relationship with individuals of diverse cultures and organizational backgrounds. Display keen attention to detail and proven ability to multitask in fast-paced multi-platform environments with dedication to operational excellence.
SUMMARY OF EXPERIENCE
Optimized operational efficiency by expertly installing and maintaining more than 100 servers of the company
Demonstrated proficiency in utilizing VMware, Cisco routers and switches, HP switches, Microsoft Active Directory, DNS, Exchange Server, Windows XP, Windows 7, 8,Windows Server 2003, Windows Server 2008, Mimecast email archive, Symantec Backup Exec, and InMage Disaster Recovery. Provided expert oversight to servers and network communications for multiple sites. Drove all efforts to sustain the system uptime to more than 99%
Played a vital role in maintaining servers, emails, printers, and network communications for multiple businesses throughout. Meticulously evaluated network data to determine network usage, disk space availability, or server function. Configured and defined parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment. Led the evaluation of LAN or WAN performance data to ensure sufficient availability or speed as well as to identify network problems. Determined the causes of networking problems and utilized diagnostic testing software and equipment to troubleshoot various technical problems under time constraints. Implementation and Configuration of Routing protocol such as RIP, EIGRP, OSPF, BGP, IS-IS. Implementation of Network Security using Private VLANs, RACLs, VACLs and Firewall Cisco ASA 55xx. Securing traffic using IPSec over GRE, Cisco site-to-site VPN, Radius and Tacacs+ servers. Hands-on experience with Cisco Routers, Multi Layer Switching configurations and troubleshooting such as Cisco Routers 2600, 2800, 3600, 3700, 7200, Catalyst 2900, 3550, 3560. Implementation of WAN technologies: HDLC, PPP, Frame-Relay, SONET, ISDN, MPLS VPNs. Working knowledge of network protocols: TCP/IP, DNS, FTP, TFTP, SNMP, TELNET, SSH, AAA. Wireless Access Point Configuration and Installation. Visio 2007, VMware, MS office 2003/2007/2010, Wireshark. Configuration of Music on Hold (MOH) Resources and Trans-coder Resources. Configuration of CISCO gateways such as 2800, 2600. Network administrator for Windows 2000, Exchange 2000 Server. Network administrator for Active Directory for Windows 2000. PBX administrator
Jan 17 to March Indotronix International Corporation
Computer Consultant support
Tier 3 IT
Managed and support a site with over 350 users, installed Hardware and reimaged Thin client computers and provided break fix support. Part of a CISCO switch confutation team. Copied configuration files to the switches as per each M&T bank location.
March 15 to Oct 16 Data Group
Tier 3 IT Support
Part of a migration team converting computers and data from one network to another.
Supported 70 sites and over 35,000 users globally
Installed and configured office 365, Lotus Notes, windows 7 and a host 300 software packages that the client used
Installed, configured imaged laptops and desktop computers
Sept 13 to March 15 Best Buy Newark, DE.
Responsible for checking in clients computers, tablets, Smart phones, printers and
home theater equipment. I also trouble shoot, configure and install computer software
programs. Install anti virus software, Ms Office 365/home and business/Windows 8
I also provide client education on how to use their technology equipment and software programs.
Aug 05 to Sept 13 Insight Global Philadelphia, Pa
Geeks on Sites
Dispatched to client’s home‘s or office’s performing network installations, desktop installations, hardware, software installations and virus removal and laptop repairs.
Johnson and Johnson
Imaged and configured over 600 desktop and laptop computers
Migrated Email from Outlook 2003 to Outlook 2007 and User Data
Applied New Security Patches
Configured User for VPN secured connection
As part of the Cisco development team we were responsible for:
1) Uninstalling old Cisco switches, router, cabling and also removing old PBX phone systems, 2) Configuration of the new Cisco IOS routers (2811), switches (3560) and Cisco VOIP phone systems and; 3) Installing and wiring new Cisco router, switches, phones and the music on hold paging systems. Installed and configured wireless barcode reader to work with the Cisco routers. The barcode readers are used by the employees for inventory of all products in stock.
Project manager- Network administrator
Uninstalled old UNIX servers and hardware
Uninstalled all network cabling
Installed and configured new IBM x225 servers
Installed new hardware
Installed and configured Local area network
Project manager - network administrator
Install and configured windows 2000 severs
Install and configured windows XP workstation
Installed and configured network topology
Feb 03 to Aug 05 Arbor Philadelphia, PA.
Manager of information systems
Network administrator for Windows 2000, Exchange 2000 Server.
LAN\WAN security using Watch Guard firebox 1000.
Network administrator for Active Directory for Windows 2000.
Network analyst, systems design and methodology.
Maintained orders for office supplies and computer equipment for competitive pricing
Installed and configured XP workstations
Set up training classes for employees
Managed and supported 150 end user
Citrix and VPN administrator
ISO 9001 certification for disaster recovery
Created disaster recovery documentation for the IS department
June 01 to Feb 03 Delaware County Community College Westchester, PA.
Teacher assistant for the MCSE Windows 2000 core training class
Teacher assistant for Microsoft Office 2003
Jan 99 to June 01 CompuCom Paulsboro N.J
As part of a team of 16 technicians our responsibility were to work on help desk tickets that where assign to us by management. In the morning management would log into the helpdesk data base to see what problems users are having. Installed and configured Compaq pcs, laptops, all dell pcs, HP printers, scanners, hard drives, SCSI devices, warranty replacement on Compaq pcs and laptops, break fix, ghosting NT 4.0 images on ps and laptops, RAS configurations, mapping network drives, NT administration, LAN/WAN connectivity
Independence Blue Cross:
Responsible for providing hardware and software support, provided onsite support
for Compaq computers, and laptops. Installed and configured hardware and software
Installed and configured HP printers and connected it them to the networking, password rest, and desktop administration
A+ CompTIA Certification, MCSE NT/2000 Certificate, Windows 2003 SMS Certificate, CCNA Certificate
ISO 9000/9001(Industry Standard Organization). Dell laptops and desktops computer Certificate
HP Sever Certificate,
Oct 06 to June 2010 Peirce College Philadelphia, PA.
Associates of Science
Apr 98 to Aug 98 Wharton Business School Philadelphia, PA.
Certificate in Business
Aug 93 - Aug 95 Computer Learning Center Philadelphia, PA. Associates of Computer Programming
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