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Customer Service Human Resources

Location:
Montgomery, AL
Posted:
March 15, 2017

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Resume:

Jonelle McCollough

**** ******* ******

Montgomery, AL 36116

Phone 708-***-****

E-mail aczatx@r.postjobfree.com

Summary of Qualifications:

A business professional with several years of leadership and advanced experience. Skilled in the field of human resource, management, administration, complex training in law, employee relations, and providing quality bookkeeping.

Objective:

To master an accredited position that will provide noble accomplishment, opportunity for advancement, and ensure an ascending career path.

Education:

Alabama State University

August 2003- May 2010

Major: Political Science

Minor: Criminal Justice

Bachelors Degree obtained

Troy University

September 2011- incomplete

Major: Human Resource Management

Master Degree

SHRM-CP Certification: expected to be obtained in December 2016

SHRM- Montgomery Chapter Member

Active since 2015

Work experience:

December 2013- Present

Hyundai Motor Manufacturing of Alabama

Employee Relations Specialist

1. Employee Relations: Partner with Team Members and management to communicate various HR policies, procedures, laws, standards, and government regulations. Respond to Team Member issues such as harassment allegations, civil rights violations, and complaints.

2. Training: Facilitate training (including orientation) to the workforce. Explain policies to Team Members and management. Identify management training needs

3. Investigations: Responsible for investigations, answering and settling disagreements involving management and Team Members

4. Development: Advise and coach all levels of management in corrective action and policy interpretation.

5. Administration: Maintain a daily log of issues. Administer, coordinate, and comply with all Business Management Systems (BMS), Environmental Management Systems (EMS), and Safety Management Systems (SMS) requirements.

January 2013- October 2013

Aerotek at Hyundai Motor Manufacturing of Alabama

Employee Relations Specialist/ Recruiter

1. Employee Relations: Provide expert advice and counsel to management and employees on complex employment issues in order to maintain high levels of employee engagement and satisfaction. Assist employees in addressing workplace complaints and concerns. Conduct investigations and collect thorough details to facilitate appropriate employment disciplinary action. Partner with management and client to communicate various human resource policies, procedures, laws, standards, and government regulations. Demonstrate sound judgment, innovation in approaching business challenges, and the ability to translate action into results.

2. Recruiting: Develop creative recruiting resources and networking activities to attract qualified employees interested on contract, contract to hire and direct placement employment. Work in partnership with the recruiting team to fulfill positions in a timely manner. Perform all necessary contractor screening to ensure the candidate qualifications meet job specific expectations for open positions (i.e. interviews, reference checks and background checks). Identify and participate in networking activities such as attending career fairs, cold calling, and client specific events.

3. Operations: Maintain all documentation through Aerotek’ s online systems (i.e. RWS) to track contacts, pipeline candidates, and update information. Maintain a professional work environment in alignment with Aerotek and client organizational culture.

4. Management: Assist On-Premise Manager with maintaining and managing contractor workforce according to Hyundai’s specific Progressive Discipline Program as outlined in Aerotek and client Employee Handbook. This includes monitoring attendance, tardiness, and providing counseling. Develop appropriate methods for addressing performance concerns with employees. Assist with policy development and implementation.

January 2011- January 2013

Wal-mart Corporation

Assistant Manager: Human Resources

1. Human Resources: Develop job postings, administer recruitment advertisement, host job fairs, and monitor results. Pre screen qualified applicants for open requisitions, schedule interviews and prepare regret sessions. Prepare on- boarding guideline materials, training programs and development plans. Maintain personnel files to ensure compliance with employment law. Manage employee relation matters. Ensure drug and background screenings are in accordance with company standards. Reviews FMLA packets to ensure completion and provides support for benefit related issues.

2. Operations: Ensure compliance of company policies and procedures by developing strong relationships of accountability amongst team members, analyze and interpret reports, and provide direction on executing company programs as well as strategic initiatives. Address all consumer concerns and complaints. Provide resolutions to consumer matters.

3. Merchandising: Making area-specific merchandising decisions, including accurate and competitive pricing, and proper signing.

4. Profit/ Loss: Budgeting/forecasting, provide ideas and sales strategies to ensure success and create opportunities for new growth.

5. Inventory: Monitor sales and sale through of products to maintain adequate stock levels.

6. Civic Responsibility: Assessing economic trends and demographic information and contribute to Wal-mart’s sustainability efforts, such as waste and energy reduction, that have a positive environmental, socioeconomic and business impact.

7. Leadership: Provide supervision and development opportunities for management and hourly associates by hiring, training, orientating, mentoring, assigning duties, evaluating performance, providing recognition and ensuring diversity awareness.

8. Asset Protection: Control internal, external, and human error events that effect profit and investigate loss trends in all areas. Ensure accidents are reported and addressed. Safety team Support Supervisor and host of safety and compliance meetings. Monitor and lead investigations to prevent company loss.

January 2005- December 2008

Cato’s Corporation

Store Manager

1. Sales Generation: Provide significant increases to stores annual revenue and business analysis.

2. Loss Prevention: Guarantee all activities are in strict compliance with company policies. Investigate all activity linked to company loss.

3. Human Resources: The recruitment, hiring, training, development of associates, and weekly reports of performance..

4. Administrative and expense management: Maintain payroll, normal office operations, quality bookkeeping, record keeping, faxing, emailing, and telecommunication.

5. Visual Presentation and Merchandising: Presentation of merchandise per plan-o-gram, effective execution, and replenishment.

6. Customer Service: Acknowledge all consumer concerns and complaints to ensure customer satisfaction. Provide resolutions to consumer matters.

February 2008- December 2008

Alabama Attorney General's Office

Assistant Attorney General Intern/ Executive Assistant

1. Shadowed daily responsibility of Assistant Attorney General

2. Exposure to legal proceedings

3. Witness to formal and informal allocation of legal advice

4. Administration: bookkeeping, faxing, emailing, filing, copying, scanning, and telecommunication

4. Legal research and detailed analysis

5. Law clerk responsibilities: reporting, evaluation of clients cases, and case studies

6. Pro law software proficiency

May 2003- January 2005

Victoria's Secret

Assistant Manager

1. Customer Service: Maximize sales, customer orientation, provide desirable experiences.

2. Human Resources: Payroll management, scheduling, interviewing, surveying, and team development.

3. Management: Task delegation, provide team incentives, and training follow ups.

4. Loss Prevention: Monitor sales floor, provide loss reports, and communicate with loss prevention team monthly.



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