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Manager Operations

San Diego, California, United States
January 31, 2017

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***** ** ******* ****, ****** OR 708-***-****


Hardware: Routers, Switches, Firewalls, Servers, PCs, Laptops, Printers, WLCs, APs, Load Balancers

OS/Programs: Microsoft XP/Vista/7/8/10, Server 08/12, Linux, MAC, Wireshark, VMware ESXi, Manage Engine, SolarWinds, MS Office, Visio, Network Node Manager (NNMI), Cisco Identity Services Engine (ISE)

Skills: DNS, DHCP, SNMP, VLAN, RADIUS, VPN, LDAP, BGP, OSPF, EIGRP, VRRP, HSRP, ACLs, QoS, VoIP, STP, Web Filtering, Cabling, Upgrading, Patching, Fiber, Switch Stacking, PoE


DeVry University - Chicago, IL

BS in Network and Communications Management Graduated - October 2012

GPA 3.6/4.0, Dean’s List 2011/2012

Winner of the 2012 Panduit Excellence Award Scholarship

CCNA / CCNP Routing and Switching certified (CSCO12120851)

CompTIA A+ certified (COMP001020364747)


Daimler – Portland, OR Aug 2016 - Present

NOC Coordinator

Monitor and troubleshoot network, servers, mainframe using tools such as Sitescope, What’s Up Gold, Entity, VMware, Cacti, Scheduling software SAP CPS,

Interface with other teams and answer calls to the NOC hotline

Edit JCL and restart batch jobs

Create trouble tickets and escalate as necessary

Work with Word, Excel, Outlook, SharePoint and our ticketing system on a daily basis

Crate&Barrel – Northbrook, IL Dec 2014 – Jan 2016

Network Engineer

Configure, and troubleshoot various technologies in an enterprise network consisting of over 100 branches, warehouses, and corporate datacenter

Hands-on experience with Cisco models: 1841, 2811, 2950, 2960, 3850, 3650, 4507, 4510, 6509, 7010, WLC 2106, 4400 and Dell SonicWall – TZ 150, NSA 240, 250, E6500, E7500, SRA EX6000 and Meraki - MS220, MR34

Assisted in the deployment of Meraki wireless access points and switches at each of the branches

Upgraded 9 corporate IDFs from 15 yr old Cisco Catalyst 4006 switches to Cisco 4507 switches and installed new CAT6 patch cables and cable management

Assisted in the roll-out of Verifone and Ingenico payment terminals at each store

Assisted in the Re-IPing of our public IP address space at our corporate datacenter

Arthur J. Gallagher Itasca, IL Feb 2014 – Dec 2014

Network Operations Analyst

Troubleshoot performance and connectivity issues on T1/T3 circuits, Ethernet, MPLS while working with stakeholders to ensure network performance and availability

Proactively monitor the health of servers and network devices via the tools Solar Winds Orion, VMware vSphere, and Microsoft System Center Operations Manager 2012 within a global environment

Facilitate efficient resolution of issues

DeVry Education Group Oak Brook, IL Jan 2013 Feb 2014

Associate Network Operations Technician

Proactively monitor Windows and Unix servers utilizing the tools System Center Operations Manager (SCOM) and HP OpenView

Create trouble tickets and provide incident triaging using the ticketing system BMC Remedy

Proactively monitor network appliances such as Routers, Switches, Firewalls of vendors Cisco Systems and Juniper and provide technical assistance

Work with multiple departments to facilitate and resolve issues

Ensure batch processes are executing and completing as desired through the use of UC4 Applications Manager scheduler

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