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Customer Service Management

Location:
Houston, Texas, United States
Posted:
January 26, 2017

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Daniel J. Vasquez Jr.

**** ***** **** * Houston, TX 77086

Phone: 832-***-****

Email: acyhz3@r.postjobfree.com

Professional with a wide array of skills who has enjoyed repeated success in Account Management, ISO 9001:2008 implementation, Quality Control and Management. Seeking the opportunity to continue a successful track record with a dynamic team and successful, stable company.

Professional Skills

RABQSA Certified Lead Auditor

Document Control

Certified ISO 9001:2008 Quality Management System

Internal Auditing

QMS Implementation

Data Analysis (OTD, NCR Bottleneck, Scrap)

Nonconformance Reports and Corrective Actions

Strong Communication Skills

Proposal Preparation/Presentation

Accountability/Responsibility

Process Mapping and Analysis

Conduct Product Training

Presentation Skills

Team Player

Self Discipline

Exceeding Quota’s

PowerPoint Knowledge

Customer Service

Meeting Timelines and deadlines

Ability to Create Training Material

Proficient Microsoft Word and Excel

Read Blue Prints

Work Experience

True Vine Fellowship

Senior Pastor (03/2007-Current)

TVF is a ten year old church that supports ministries around the world and is a positive influence in the community.

Build team and train team leaders for each department

Develop training and growth plans

Life coach

Prepare and deliver sermons and speeches

Prepare financial budgets and forecasts

Conducted financial meetings and board meetings

PSI-Process Solutions International

ISO and Quality Manager (08/2012-12/2014)

PSI supports all aspects of liquid and solids treatment processes ranging from environmental remediation, oilfield drilling operations and uranium mining throughout the world.

Maintained the Quality System’s compliance with an ISO 9001certified body

Prepared and perform internal audits

Generated NCR’s and Corrective Actions

Generated data analysis and managed KPI’s such as OTD, NCR’s, and customer satisfaction among other business metrics in order to pinpoint problem areas and improve business performance

Prepared Management Review Agenda

Conducted Management Review Meetings with upper management

Wrote Procedures and Processes

Maintained documentation

Prepared the company overall for the yearly surveillance audit

Trained Inspectors

Ensured compliance with the customer requirements, quality policy, company standards, regulatory and external standards.

Worked directly with suppliers to ensure compliance of supplied materials.

Worked directly with customers to support quality requirements.

Worked with purchasing staff to establish quality requirements for external suppliers.

Wrote technical and management systems reports.

Set Quality compliance objectives and ensures that targets are achieved.

Assessed the product specifications of the company and its suppliers, and comparing with customer requirements.

Maintained and improved product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods.

Developed policies and procedures to ensure quality product.

Facilitated analysis and coordinates activities related to process/system improvement projects.

Communicated with other managers to coordinate operations and activities.

Maintained operations data and prepares productivity/quality reports for management.

Led as Project Manager over specific jobs as required.

Lay off due to downturn in oil and gas

M3 Distribution, Inc.

Compliance Coordinator/ISO and Quality Control (11/2010-08/2012)

M3 is an 12 year old distribution company located in Tomball that specializes in Fabrication, Cable Assembly, and Distribution.

Lead the initiative in attaining ISO 9001/2008 Certification

Wrote Quality Manual and Procedures as well as accompanying documentation

On time delivery statistical analysis

Maintained Nonconformance and Correction Action Documentation Using the 5-Why Method

Pareto Analysis

In charge of purchasing and product management for particular product lines

Responsible for on time delivery of product

Expedited product with long lead times

Implemented a safety program and manual

Coordinated a company move to new building

Wrote Welding Procedure Specifications and Welding Procedure Qualification Records Documents

Project was completed and found permanent job closer to home

A& D Freight

Owner (05/03/2006-12/2010)

A & D Freight is a furniture delivery company that services Houston and much of the surrounding area.

Transport of furniture from distributors to stores

Deliver to customers residence

Expertly build customers’ furniture upon request

Repair minor damages

Customer service

Sold Business

Education

Houston Community College

Major: Accounting



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