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Customer Service Assistant

Location:
Durham, North Carolina, 27713, United States
Posted:
January 26, 2017

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***** ******

**** ******* *****, *** *

Durham, NC 27713, USA

Cell: (984)-***-****

Email: *.*.******@****.***

Profile

I am an Economist/Quantitative Analyst with extensive knowledge, education and experience in economics, business and finance. I am adept in analysing financial time-series data, drafting business and economic reports, determining and solving problems, with a strong documentation, interpersonal and communication skills to enable effective negotiation with business and enterprise management. I am competent with risk management measures such as credit and market risk models, value at risk

(VaR) calculation, Historical and Monte Carlo Simulations, stress testing, validation techniques, asset pricing models (CAPM and the APT, involving Beta estimation), forecasting stock prices (using ARIMA models), modelling volatility using the GARCH and ARCH frameworks as well as portfolio optimization with a strong statistical background gained through the use of software and application platforms such as: R, RATS, Eviews, Stata, MATLAB and SAS Enterprise Guide. Also competent with banking products, fixed income securities, financial networks, predictive analysis, data science and strong proficiency in Econometrics. In addition, I am eligible to work in the United States for any employer without restrictions nor require sponsorship now or in the future. Education

Ph.D., Economics (Completed with very minor corrections, of less than 4 weeks) - University of Bath (UK), (2015)

o Thesis title: “Inflation Dynamics and its Effects on Monetary Policy Rules” o Area of concentration: Macroeconomics, with a focus on time-series Econometrics MPhil/Ph.D., - Doctoral Research training programme in Economics (with Distinction), University of Bath (2013). Units:

o International Monetary Policy and Institutions

o Time-series modelling and analysis of Financial Econometrics o Advanced Economic Theory and Applications I & II M.Sc., Business Economics and Finance (with Merit, results in the top 2% of year) - London Metropolitan University (LMU), UK (2010). Coursework Elements: o Quantitative Research Methods, International Business with a focus on International Trade and Foreign Direct Investment

o Corporate Finance & Global Financial Markets

B.Sc., Economics (Hons), University of Buea (2008). Relevant Coursework: o Monetary Economics, Operations Research, Project Evaluation and Analysis o Managerial Economics, Mathematics for Business and Economics o Macroeconomics, Econometrics & Research Project (with Distinction) Professional Certifications and Training Courses

R programming language for statistics and data analysis, 2016 Introduction to research consultancy, 2015

Principal investigator and research grant application, 2015 Teaching Qualification: Associate Fellow of the Higher Education Academy, UK Higher Education Teaching Accreditation, 2015

Diploma in human resources (grade achieved: 90.8%, with Distinction), 2014 Research data management, 2014

SAS enterprise guide, 2013

An introduction to Stata and RATS programming languages, 2013 Critical writing and analytical thinking, 2012

Project Management, 2012

Quantitative statistics: An introduction to data analysis and hypothesis testing, 2010 Relevant Professional Experience

Data Analysis & Research Experience

Research Data Analyst, University of Bath, 7/2015 – 10/2015 o Worked as the Chief Econometrician on a funded research project based on the impact of climate change on the relative prices of goods and services in the UK, for various quintiles of the population

o Assisted with the design and modelling techniques to satisfy client needs o Collected and examined secondary data using quantitative techniques o Provided robustness (statistical) analysis for different econometric modelling to support the research project

o Searched, gathered and performed literature review from key sources (such as electronic Journal articles) to ensure that results obtained were consistent with the extant literature

Senior Economic Analyst, University of Bath, 10/2013 – 5/2015 o Prepared reports aimed at addressing banking reforms and financial regulations requirements for the effectiveness and conduct of monetary policy framework. o Provided advice on several economic issues and fiscal policies (such as budget deficits and inflationary effects)

o Demonstrated data interpolation techniques and developed specifications to support these modifications for empirical analysis

o Applied economic forecasting of macroeconomic variables o Analysed models of inflation and monetary policy framework, using the time-series approach.

o Communicated project deliverables through presentation to both expert and non- expert research audiences

Research Assistant (Voluntary experience), LMU, 5/2011 – 10/2011 o Developed research project design and successfully completed the following research projects

o Investigated the impact of interest rate changes on the profitability measures of commercial banks: Evidence from a sample of UK Commercial Banks, 2011 o Examined the effects of macroeconomic factors on stock exchange returns: Using data from Nigeria, 2010

o Interpreted and examined financial time-series data for outliers and structural breaks, 2010

Business and Accounting/Financial Experience

Customer Advisor (Business Operations) Argos (London), 11/2011 – 8/2012 o Highly responsible for the business development through effective sales by effectively managing B2C relationships

o Worked with project managers to implement tools to achieve performance goals and compiled chart presentations on a regular basis while comparing performance and quality trends against set goals

Customer Service Representative, LMU, 9/2011 – 11/2011 o Provided customer services during University admissions for both current and prospective students, and also kept records of survey about customer satisfaction for quality assurance

o Attracted potential students by answering questions face-to-face, and over the telephone as well as suggesting information about academic courses o Handled complaints, provided appropriate solution within the time limit, in order to ensure organizational efficiency

Account Assistant (On internship) University of Buea, 6/2009 – 9/2009 o Calculated and checked to make sure that payments, amounts and records were correct

Teaching Experience

Teaching Fellow in Economics/Statistics (Undergraduate Lecturing), University of Warwick (Coventry), 12/2015 – 05/2016.

o Taught Statistics, including non-parametric methods to the Undergraduates in Economics

o Reported results of statistical modelling in the form of graphs, charts and tables o Supervised Research in Applied Economics for the final year Undergraduates involving the use of Stata, economic modelling and econometric applications o Fortnightly reviewed and selected the 4 best Undergraduate Economic Briefings Report out of a sample of 68 projects

Teaching Assistant (Postgraduate Lecturing), University of Bath, 9/2013 – 7/2015 o Taught the following Postgraduate (Master’s) modules (below) for students in: MSc Economics, MSc Accounting and Finance, MSc Economics and Finance and MSc International Money and Banking

o ES50060 – Econometrics for Economics and Finance o ES50061 – Financial Econometrics

Teaching Assistant (Secondary education) Friern Barnet School (UK), 1/2012 – 7/2012 o Supported the general curriculum, for students with Special Educational Needs

(SEN)

o Monitored and evaluated students responses to learning activities and progress made toward individual educational plan (IEP).

o Discussed feedback to management about students’ academic developments. Teaching Assistant (Undergraduate Lecturing), University of Buea, 7/2008 – 9/2009 o Taught tutorials for the following Undergraduate modules (below) in Economics, after emerging as the second overall best student in Economics o Advanced Macroeconomics, Econometrics (using Eviews), Research Methods, Operations Research involving linear programming and decision making techniques Leadership/Management Positions Held

Personal Tutor for Postgraduate and Undergraduate students in Economics, University of Warwick, 1/2016 – 05/2016

Head Tutor (EC124 – Statistical Techniques B), University of Warwick, 12/2015 – 05/2016 Chief Exam Invigilator, University of Bath, 10/2013 – 7/2015 Course Representative for MSc, Business Economics and Finance, London Metropolitan University, 9/2009 – 10/2010

o Attended Departmental, Faculty and University wide meetings on behalf of all MSc students in Business Economics and Finance, and provided constructive feedback for quality assurance and enhancement in both teaching and research. Languages

English (First/Native language)

Proficiency: fluent spoken, reading and written English French

Intermediate to Business level French

Achievements – Research Funding, Awards & Grants

Recipient of the Allan and Nesta Ferguson Trust Research Grant, UK (2015) Recipient of the Graduate School Doctoral Research Scholarship through opened competition, University of Bath (2012)

Recipient of the 2nd best student Award for M.Sc., Business Economics and Finance, LMU

(2010)

Recipient of the Masters Postgraduate Full Scholarship through opened competition in Business Economics and Finance, London Metropolitan University (2009) Overall, B.Sc., Economics 2nd best student out of 250 students, University of Buea (2008) Achieved a Distinction in Undergraduate Research Project, averaging 82%, 2008



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