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Manager Service

Morris Plains, New Jersey, 07950, United States
January 25, 2017

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Nubia M. Sanchez

*** ****** **

Hackensack, NJ **601

Phone: 201-***-****

Email :


To obtain a position in a dynamic environment that focuses on building strategic relationships with clients and promotes customer satisfaction while achieving personal and company goals that will benefit my experience in the business field. EDUCATION

2000-2001 University of Phoenix, Online

Criminal Justice Coursework

1996-1998 Bergen Community College, Paramus, NJ

Criminal Justice Coursework

2011- 2012 Weichert Real Estate School, Wayne, NJ


Home Point Financial

Loan Officer Assistant September 2016 through Present Assist loan officers, Branch Manager and Operations Manager Input all prospect borrowers 1003 into Encompass system for preapproval. Follow up on loan officers prospect, referrals and existing clients. Communicate and keep borrowers up to date with loan process and any documents that are needed. Answer questions they make have on process and assist on helping them obtain documents that may be time consuming. In charge in creating marketing flyers for upcoming open houses, Gala and Networking parties for branch. Attend promotional function and Gala for company. Keep in contact and create new business with realtors. Maintain spreadsheet of prospects for the up and coming month. Order and request transcripts, VOE, VOM, VOD for all borrowers. Assist in any office function as needed. North Jersey Federal Credit Union

Loan Processor/Underwriter June 2015 -September 2016 In charge of assisting members, Member Service Representatives and third party with questions and concerns regarding loans, payoffs, refinance and purchases of autos, boats, RV and accounts and statements. Promote and input on branch specials and promotion before they become in effect to our members. Frontline to three high volume operating branches. Calculate, retrieve and process income documents along with reviewing and auditing loans. Setting up closing and preparing closing documentation along with setting up Docusign . Northpointe Personnel/New York Life May 2015

Branch Assistant

Assisted agents with new business processing

Handle initial and downstream accounting entries related to the new business process.

Processed policy billing to agents, including appropriate required state forms Magellan Health Services, Parsippany, N J

Frontline service position answering incoming calls to communicate programs, policies, and procedures to Magellan’s members and service providers. Responsibilities include researching and articulating member eligibility, services, claims status, authorization, and appeals inquires to callers while maintaining confidentiality. Make referrals, perform triage, and fulfill other information requests. Identify and respond to Crisis Calls and continue assistance with Clinician through call resolution. Responsibilities also include database maintenance and the administration of intake documentation. Discourages unnecessary clinical/physician phone transfers and encourages medical records to be submitted. Helps callers understand what clinical information is required.

Bulk Funder (September 2004-July 2008)

Opteum Financial Services, Paramus, NJ

Audit original notes, mortgages, riders, and addendums for bulk sales of loans. Ensure all documentation is complete and accurate; follow up documents that are needed before the sale of loans. Input outstanding documents into the Destiny system and track status of all outstanding documentation. Duties also included: prepare bulk loans for shipping to banks and schedule daily pick up with UPS for prompt delivery. Fluent in Spanish and English/ Excellent references available upon request.

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