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Hospitality or serving or greeting guest.

January 23, 2017

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Devashree Mazumdar

d evashree_mazumd

Contac No-080********(Self) and 833-***-**** (self)


Introduction- A highly competent, motivated and enthusiastic p rofessional with education and exposu re in Hosp itality and Tou rism sector. Well organized and p roactive in p roviding timely, efficient and accu rate administrative support to office managers,work colleagues and good customer relationship hand ling ability. Objective--- To work for Administration and Back Office. Ready to relocate and take challenges in d iverse situations.


3years Bachelor in Tourism Science (Hons) comp leted from IGNOU in 2009. Comp leted 1yr d iploma in Aviation, Hospitali ty, Travel and Tourism (BTECHNC) from Frankfinn, 2008


-B.A comp leted from Vinoba Bhave University, Dhanbad, 2007. WORKING EXPERIENCE

Presently I am working in Hotel PARK PLAZA in CARLZON AND RAZIDSON group, a FIVE STAR HOTEL in Kolkata Ballygunge (from 5th feb in 2015 to 18th oct 2015 ) as HOSTESS in Food and Beverages in MulitiCuisine Restaurant(all d ay d ining).

Job Role Hostess


Handled large volumes of customers efficiently.

Greeted and escorted customers to tables.

Informed customers about menu items and daily specials.

Followed proper phone etiquette procedures.

Followed proper dress codes and service standards.

Coordinated with senior staff and kitchen staffs to deliver food to customers in a timely manner.

Assisted in bussing and cleaning tables and maintain hygiene all the time.

Thanked customers upon departure.

Have worked in GLOBAL ADSORBENT PVT LTD (Manufacturing of ACTIVATED CARBON) in Kolkata in sales coord ination as a Marketing Executive. (On 8th Oct to Dec in 2014) .

Job Role-Sales coordinator


Give introduction regards products or material. (product ACTIVATED CARBON) through phone and mail .

Making call to the customer for an ord er .

Send ing all d etails of product through mail.

Attend ing telephonic call and queries of IN OUT house both.

Confirming d ispatch of materials and d elivery d ate to the customer through mail and over phone .

Maintain all d aily work record and do follow up .

Confirming the mail received or not from the customer and coordinate with senior staff or Manager and Director.

Worked in MONOTELHOTEL, SALTLAKE(KOLKATA) for 4 months- Group Hotel of Hald iram Bhujiawala

(From Jan 2014- April 2014)

Job Role- Hostess(Food and Beverage department)


Welcoming and escorting Guest to Table.

Making Guest comfortable and p roviding menu .

Ensu ring p romp t and fast cou rteous service to Guest.

Co-ord ination with backend staffs.

Ensu red high standard and hygiene in the restau rant.

Attend ing telephonic calls and queries-In house and ou t house. Worked in Front d esk for 7 month in HOTEL SKYLARK,DHANBAD,

-3 Star Hotel-Johal Group

(From Jan 2010 to July 2010).

Job Role-Receptionist cum Administrationii


Greeting Guests.

Taking care of Guest check in and checkou t p rocess.

Attend ing telephonic calls and queries-In house and ou t house

Prepared all bills-Room Bill, Bar Bill and Restaurant food bill.

Hand led Cash and Cred it Card Transactions.


Date of birth : 22.12.1986

Nationality : Ind ian

Religion : Hindu

Gender : Female

Marital status : Single.

Permanent add ress : Flat no-1 A1,1st floor, Ad itya enclave, Ad ityapur,jamshedu r -831013

Language : Read & Write Hindi, English and Bengali. Hobby : Listening Music.

Devashree Mazumdar Date .

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