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Customer Service Representative

Toney, Alabama, United States
January 20, 2017

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Yvette D. Beatty

*** ******* ******, ***** ** ***73

Home: Cell 256-***-****


OBJECTIVE: A position in a business environment where my business education and experience will contribute to the growth of the team.


Associate Degree in (Office System Technology),Proficient in typing, Enter Data into Computer, Assisting the staff with clerical duties as needed, The ability to learn new skills as needed, 10 years of Customer Service, Time Management while working in a fast-past environment, Knowledge of office practice and procedures. Also gain experience through my education while getting my degree in (Office System Technology). Scheduled appointment for technician to go to customer home while working at Charter Communication Cable as a Customer Service Representative for four years, Microsoft Office, 10 key, Scanning documents into the company database, Inbound outbound calling, Administrative Assistance, Filing, Consulted with customers by phone and in person, I am a team player able to work with all levels of management and paying attention to detail making correction as needed when entering information into the computer. Do inventory and order items as needed. The ability to work well with other and is a multi-tasker.


Sales Associate/Customer Service Barista 10/2010-12/2016

Books-A-Million Huntsville, AL

Interact with customers and provide assistance with purchases to include making specialty drinks.

Anticipate and meet customers’ needs while working efficiently in a fast-paced environment.

Conduct regular inventory ensuring that products dates have not passed the date of expiration.

Maintain current knowledge on the preparation of a variety of food and beverage products as well as preparing food and coffee of the day.

Ensure food temperature remains within an acceptable ranged.

Perform other duties in the bookstore as needed.

Train other employees as needed to become a Barista.

Do inventory of the food and stock for items to be order.

Greet customers when they walk into the café.

Customer Service/Cashier 6/2009-10/2009

Snelling Staffing Service/Wilson Lumber Huntsville, AL

Courteously greeted customers and efficiently processed transactions within a busy, fast-paced retail environment.

Operated cash register, scanners and computers to itemize and total customer purchase.

Collected payments and made change for cash transactions; and balanced drawer at the end of each shift. Assisted customer in their lumber and building product purchases, scanned invoices in the computer on a daily basis and making correction as needed.

Performed other duties as needed.

Customer Service Representative/Outbound Calling 5/2008-6/2008

Snelling Staffing Service/Muscular Dystrophy Association Huntsville, AL

Communicated with customers by phone.

Scheduled appointments to raise money for Muscular Dystrophy Association for a fund raiser event.

Sales Associate/Customer Service 11/2004-4/2008

Limestone Furniture Mart Madison, AL

Consulted with customers by phone and in person to determine their furniture and decoration needs.

Maintained customer sales information in company database to keep customer informed on the progress of items to be delivered.

Determined product placement and pricing for new arrivals to the sales floor.

Received incoming calls, provided assistance to caller.

Greeted customer and provided assistance as needed.

Passenger Service Agent 5/2004-10/2004

American Airline Inc. Huntsville, AL

Assisted airline passengers in booking flights, rerouted passengers on delayed or canceled flights.

Issued boarding passed screened passenger’s bags and assisted passenger’s on and off the flights.

Operated Jet Bridge for departed and arriving flights to get passenger’s on and off the airplane.

Ensured the prospered paperwork is completed accurately for each flight, assisted captain in calculating the airplane weight, fuel needs, and if the flight was over booked.

Made sure that the airplane was cleaned and restocked prior to departure.

Customer Service Representative 7/1999-6/2003

Charter Communication Cable Tullahoma, TN

Collaborated with customers by phone to determine their problems with cable and the internet service and determined the best available solution.

Assessed the needs of new and existing customers and offered suitable service packaged.

Updated customer information in the company database; also used in house training to remain current on trends in the cable and communication industry, proper phone etiquette, and service available to customers.

Enter customer mail payment into the company database on a daily basis.

Administrative Assistant 4/1999-7/1999

Luna Reed and Associates Tullahoma, TN

Worked with clients and applicants by phone and in person, prepared application packaged for individual seeking temporary employment, and conducted pre-interviewed evaluation of applicants.

Evaluated the need of the clients and selected the qualified applicant to fill that need.

Enter applicant’s information in the company database on a daily basis.

Team Leader/ Customer Service Representative 10/1998-1/1999

United States Census Bureau Atlanta, GA

Interviewed perspective team members over the phone and made recommendations to upper management.

Scheduled assignment for my team and followed up to ensure completion.

Maintained accurate computer records of assignments and reported directly to area manager.

Enter information into the company data base on a regular basis.


Graduated with Honors Cum Laude (GPA: 3.59)

Outstanding Sales Goal Charter Communications


Microsoft Office, Typing 45 wpm, 10 key calculator, Data Entry, Public Relation.


J.F. Drake State Community and Technical College Huntsville, Alabama

Office System Technology (Cum Laude) 12/2014

Motlow Community College Tullahoma, Tennessee

Continuing Education, Photography 2003

References are available upon request.

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