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Manager Sales

Location:
United States
Posted:
January 19, 2017

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Ericka Elliott

McKinney, TX ***** 214-***-**** Home

acydiv@r.postjobfree.com www.linkedin.com 724-***-**** Mobile

LEARNING & DEVELOPMENT ENGAGEMENT MANAGER/ SOLUTION ARCHITECT

Learning and development relationship manager and executive development solution manager with 12+ years of experience designing and executing sustainable training strategies that result in talent development, business growth and client satisfaction. Demonstrated ability to build and leverage internal and external partnerships at the C-Level and cross-functionally within the organization.

SELECTED AREAS OF EXPERTISE

Leadership Development

Client Relationship Management

Building Strategic Partnerships

Advanced Program Management

Curriculum Design & Development

Strategy Execution

Influence/Communication

Implementation Planning

Performance Improvement

Talent Development & Coaching

Executive Coaching/Leadership

Global Business Acumen

Measurement/Sustainability

Problem Solving

Needs Analysis

PROFESSIONAL EXPERIENCE

Harvard Business Publishing, Brighton, MA (remote from Dallas)

February – September 1, 2016

Senior Engagement Manager (Promoted to Full-Time, Management Position)

Continued support of projects that I led as an Engagement Manager

Overseeing the onboarding and delivery of core products that included virtual, independent and face-to-face training

Curriculum design using Harvard Business School assets and resources to create detailed syllabi for custom senior leader programs.

As a part of the senior team in the Global Delivery group I contributed to internal initiatives and planning

Managed and coached direct reports

Served as a liaison between the Program Coordinator team the senior team

July 2015 – February 14, 2016

Engagement Manager II (Contract Position)

Manage client engagements, serving as the primary point of contact from onboarding through delivery completion

Build and maintain a trusted advisor relationship with clients to ensure expectations are met and without scope creep

Oversees Global Delivery internal and external staff for each client project guaranteeing a smooth onboarding and delivery process and expected results

Facilitates key discussions with the client about needs and expected outcomes, metrics, participant value statements, communications, best practices and sustainment; acts as lead in assisting client document and communication key messages

MHI Global (formerly AchieveGlobal, Plano, TX August 2005 – July 2015

Global performance improvement organization focused on helping our clients grow profitable revenue by bringing expertise and precision to how our clients engage with their customers.

Director, Client Solutions (Aug 2014 – July 2015)

Develop and implement new client engagement process across combined Miller Heiman, Huthwaite and AchieveGlobal brands

Gather customer intelligence to determine what customers expect and collaborate with the client and sales team to identify a solution

Works closely with clients to design and develop a strategic solution which encompasses all phases of the training and development process, from assessment through sustainment and evaluation

Implement and evaluate global cross-brand client engagements to determine best practices

Review key must-win deals and support sales via coaching and sharing expertise on MHI capabilities across all product franchises

Solution Architect (Oct 2013 – Aug 2014)

Create blended-learning leadership development programs aligned with various client organization’s core competencies and behaviors ensuring that the training solution is practical and successful in shifting/building the organizational culture.

Consult with key stakeholders to conduct needs analysis and impact mapping to identify curricula that addresses key business issues and drives behavior change.

Design training program interventions and leadership development learning paths resulting in comprehensive solutions for all levels of leaders.

Guide and coach clients to sustain solutions and achieve business goals by conducting strategy sessions and developing actionable sustainment plans.

Sr. Solution Manager (September 2009 – September 2013)

Led multiple complex projects for the full life cycle from development through implementation and measurement of the learning solution ensuring that the client’s business outcomes were met.

Collaborated with various internal and client resources to ensure that all deliverables were within scope – cost, time and budget– resulting in profitable solutions and contributing to over $500K in professional services revenue.

Served as the relationship manager and implementation consultant for several key accounts including Samsung, USAA and American Airlines, resulting in highly successful training initiatives.

Managed critical project milestones and metrics including developing and managing the budget and directing resources to ensure quality of deliverables.

Co-Presented ASTD Webinar, “Increasing Training ROI: Best Practices for Implementation & Sustainment” July 2013.

Program Manager (June 2006 – August 2009)

Organized and managed multiple facets of complex projects; including developing initial plans, defining goals and objectives, delegating tasks, coordinating resources and managing budgets and timelines.

Facilitated strategic project meetings and led status meetings overseeing the project deliverables.

Project Manager (August 2005 – May 2006)

Supported the implementation of various training initiatives by acting as a coordinator for resources, scheduling, and deliverables.

Achieved “best in class” standard for consistency in issue resolution by working with multiple teams and building a rapport with internal contacts, as well as customers.

American Express, Dallas, TX February 2005 –July 2005

Field Sales Analyst

Held various short-term contract positions in the Dallas, TX area June 2004 – February 2005

Mellon Financial Corporation, Pittsburgh, PA October 2003 – May 2004

Executive Assistant

Janssen Pharmaceutica (Johnson & Johnson), Pittsburgh, PA February 2003 -October 2003

Pharmaceutical Sales Representative

Hewlett-Packard Company, Pittsburgh, PA November 1997 - February 2003 Regional Sales Coordinator

EDUCATION AND ONGOING PROFESSIONAL DEVELOPMENT

Chatham College, Pittsburgh, PA

B.A. Business Management

Bryn Mawr College, Bryn Mawr PA

Professional Development:

Microsoft Project Specialist

Certified Associate in Project Management (CAPM)

Experienced in facilitating virtual meetings (i.e. WebEx, Adobe Meeting)

Completed numerous leadership, sales and service training programs

Member of the International Society for Performance Professionals (ISPI)



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