Mobile Tel: +*** (0-50-520-****
e-mail: acy4tc@r.postjobfree.com
Alaa Ali Al-Rammah
CAREER SUMMARY
Highly motivated and dynamic IT Expert with over 13 years of experience in large international and local organizations. Hands on experience in delivering and administering the IT services provided to 400+ employees in KSA, areas of expertise include Digital HealthCare, health information’s system HIS, Cloud PACS System ERP SAS & HRMS System Integration’s managing office infrastructure and connectivity with other regional offices (including Network, VPN, Hyper-V, VMware, Clouds, iPad & iPhone Mailing System Louts Notes, Outlook, 365 Office, Audio and Video Conferencing facilities ), managing IPS, planning, Budget for IT demand and purchasing of IT equipment, Contracts and devices . RECENT PROFESSIONAL EXPERIENCE
Saudi Medicare company (SMC) 2015 to present
Corporate IT Manager
Joined SMC as a Corporate IT Manager in September 2015
Project manager for the full development of the Healthcare Information System (HIS) in Muscat Private Hospital – Oman.
Project Manager for the update of operations policies in Muscat Private Hospital – Oman
Acted as an IT healthcare consultant to a group of hospitals in Saudi Arabia, Oman and the United Arab Emirates.
Managed the process to develop the medical records department and implemented new technologies.
Cloud Medical Record integrations
Cloud PACS System Integrations with HIS
SAS Enterprise Intelligence Platform
Price water house Coopers, Saudi Arabia 2008 to 2015 IT Assistant Manager
• Joined PwC as an IT Senior Officer and promoted to IT Assistant Manager in2010
• Participated in the annual budget in gand planning exercise for IT capital expenditure and contract renewals
• Responsible for inventory maintenance, updates, tracking and safeguard O Operational responsibilities include:
o IT Operation Management
o Administrator Support
o Inspect, maintain, repair and test internal client terminal (offsite) o Client relationship manager with Mobily (ISP and BES) o Manage internal operations covering: Videoconferencing, Audioconferencing, BlackBerry staff support, iPhone/iPad support, connectivity, HP backup services, Windows Server 2008- 2012 support, active directory support, printer sand copiers software support o Focal point of contact for all internal staff relationship, troubleshooting, Microsoft updates, PwC propriety software’s maintenance and updates, laptop and terminal upgrades
o Administrator for IBM Lotus Notes
Saudi Holland Bank, Saudi Arabia 2007 to 2008
AdministratorOfficerBusinessDevelopment(CallCenterSupervisorTasks)
• Customer Service, complaints handling and cross selling
• Support in branches and other departments
• Coordinating with central compliance for all call center actions
• Controlling reports
• Daily, weekly and monthly reporting to Credit Card Department Manager
• Responsible for Customer Service email handling (Exclusive access)
• Assisting in development for news strategies and operation plans
• Affiliates coordination and support
• Department porch asking stock control (official documents, stationary, and stamps) Assistant for customer service manager and fill up his absence. Employee training preparation and development of skills. Al-Dares Group, Saudi Arabia 2005 to 2007
IT Senior Administrator
Was mainly responsible for routine and daily IT operations and maintenance Activities
ACADEMIC QUALIFICATIONS
March2004 Higher Institute-University of Damascus Branch Computer Science
PERSONAL INFORMATION AND SKILLS
Date of birth: 05 May 1981
Marital
Status:
Married
Nationality: Syrian
Languages Arabic: Mother tongue
English: Very good (conversational and work proficiency) IT Technical
Knowledge
• ERP
• HRMS
• HIS
• Windows Server
• Microsoft Office
• Email cloud system
• SAS Enterprise
• MacAfee enterprise
• Encryption System
• Aura (Auditing System)
• Enterprise Servers (Blackberry and IPhone)
• Bank Works
• Card Management System
• E-Banking system ...etc.
TRAINING COURSES
IT Security
Professional Banking Customer Service & Communication Cards tracking system
Anti-Money Laundering
Branch Customer Service communication
References: Available upon request.