JENNA G. BENNETT

**** ***** ***, ******, ** ***** C: 805-***-**** acxwjy@r.postjobfree.com

Linkedin

http://www.linkedin.com/in/jennagbennett

Professional Overview

Extremely Versatile 10-year Chief Operations Officer and effective leader. Spearheaded Hawaii's only streamline all-in-one vacation rental search engine. Exclusive in-depth database index library and unsurpassed dynamic sales tool. Delivering ability to hand-tailor entire vacation, start-finish including all vacation additional bells and whistles. Seamless Accurate pricing, availability calendar, personalized filter results and instantaneous online secure booking capability. Host to over 10,000+ individual vacation rentals and condos and more than 600+ resort rental properties, rental homes and villas located throughout the Hawaiian Islands.

Sites Managed

www.MauiHawai iVacat ions.com

www.MVRBO.com

www.TheRoyalMauian.com

www.MauiVacationRentalByOwner.com

Co-founder/Co-Creator

Areas of Expertise

Ability to both learn and contribute quickly Intuitive emotional intelligent awareness Big picture innovator Knack for process & performance Accurate observation of minute details improvement Hawaiian travel expert & tourism specialist Extensive personal network Strategic tactical planning Ability to inspire, influence motivate, engage Keen eye for market trends and encourage

Professional Experience

Chief Operations Executive Officer 04/2006 to 11/2016 Maui Hawaii Vacations Maui, Hawaii

Business Development

Cultivated strategic business partnership with HomeAway SoftwareTM initiated and monitored company merge with HomeAway resulting accurate pricing, live availability search, customized results filter with instant online booking capability. Advised business partners, communicated site developers company vision and ultimate business goals.

Business Innovation

Identified strategic business partnerships by research, gathered market information gaining a vast competitive advantage increasing revenue 55% in 2 years. Developed innovative sales marketing strategy for enhanced new website. Ranked #1 in the market place after only 10 months from initial launch. Enhanced exposure through effective website content management Authored all original new content ranking Google page 1 for 78% all key search terms Cultivated new business partnerships on each island optimizing industry connections. Dictated production of company wide emails, newsletters, blog updates, social media and web content.

Implemented policies, procedures with process improvement initiatives for retention rates and increase customer satisfaction.

Cultivated optimal communications tactical strategies to reach target audiences in both US

& Canada.

Generated new accounts implementing effective networking and content marketing plans Contacted new and existing customers to discuss specific implementations that could meet their needs better.

Added value to marketing material by introducing creative advertising concepts such as becoming a ‘one-stop-shop' for entire vacation itinerary start-to-finish. Partnered various local businesses supplying direct marketing channels and streamlined company operations.

Extensive experience with Google Business, Webmaster Tools, Analytics alongside several other google business affiliates.

Human Resources & Staff Development

Grew and developed a team of 5 customer service representatives increasing profitabili ty, simplifying booking process, streamlining productivity, enhancing reservation call center operations both in record efficiency and effectiveness Determined training manuals targeted at resolving even the most difficult customer issues. Operations Management

Facilitated day-to-day business activities including information flow between customer service, account management operations, quality assurance training and payroll department guaranteeing sale center objectives.

Resolved customer questions, issue, conflicts and complaints. Developed brand identity, including distinctive content verbiage, company slogans, graphic style and tone, for all company communications.

Affiliations

Biggest Competitors & Channel Partners

www.HomeAway.com

www.vrbo.com

Leading Travel Review Sites

www.tripadvisor.com

www.fl ipkey.com

Business Partners

www.BlueSkyTours.com

www.expiry.com

www.WestinKaanapal i.com

www.aaoceanfront.com

www.ali iresorts.com

www.chasenrainbows.com

www.mauiresorts.com

www.TheSnorkelStore.com

www.GuestStream.com

Sister Sites

www.MauiVacationRentalByOwner.com or aka www.MVRBO.com www.TheRoyalMauian.com

Personal Interests

Astrology, painting, traveling, writing, reading, psychology, body language, color psychology, history, researching and collecting data, cooking, design, horseback riding, hiking, collecting books. References

Fernando Nolan

Director of Leisure Sales at Starwood Resorts Maui 808-***-**** Erik Dahl

Lead Travel Agent Specialist at Travel Leader 207-***-**** Micah Wolfe

TheSnorkelStore.com (Owner/CEO) 808-***-****

Additional References Furnished Upon Request

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