Salesforce Com Business Process

Name: Vikas Sharma

Email: ********@*****.***

Number: 732-***-****

SUMMARY:

2+ years of overall IT experience which includes 1+ years’ experience in Salesforce.com CRM platform Development and Configuration

Extensive experience in Object Oriented Analysis, Designing and Programming skills.

Proficient in developing Service Cloud, Financial cloud, Marketing cloud and Sales Cloud functionalities, partner and Customer portals, Salesforce CRM AppExchange applications.

Strong experience in integration, development and customizations of Salesforce.com application using Force, Apex classes, apex triggers, Sharing rules, Page layouts and migration tools.

Good knowledge in using declarative features like Validation rules, Assignment rules, Auto - response rules to satisfy complex business process automations and worked with test automation

Implemented Pick lists, Dependent pick lists, Junction objects, Master detail relationships, Lookups, Validation and formula fields of the custom objects.

Expertise in using Permission sets, Object Level Security, Record Level Security and Field Level Security.

In-depth understanding of OWD Org hierarchy and SFDC Administrative skills, Apex Data Loader, import wizard, Dashboards, workflows and validation rules, governor limits, Informatics Cloud Data Loader and data manipulation language for data migration and management in bulk.

Good understanding of CRM Business process like Campaign, lead, account and case management.

Experienced in Salesforce1 mobile apps, SDFC chatter feeds and Salesforce Customer Community, knowledge base, live agent, web-to- lead, web-to-case, and email-to-case.

Configured Sandbox environments for successful production, QA testing and deployment of the applications, migration applications from Sandbox to Production using Force.com IDE and Salesforce.com change sets. Written queries using SOQL and SOSL in apex classes and triggers.

Integrated Salesforce.com with other internal/external applications using SOAP and REST based web services, Integrating Force.com and SFDC application and with existed apps from App Exchanges

Technical knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect, MVC and Aura Framework. Used Tabular, summary and matrix reports, to create standard reports and custom reports.

Developed Lightning components using AURA framework.

Good command over database development using SQL/PL-SQL, MYSQL, Oracle and SQL Server.

Built Lightning applications and made Lightning Components available to other developers through unmanaged packages.

Excellent understanding of Software Development Like cycle (SDLC) with expertise in Requirement gathering, analysis, design, development and testing. Familiar with continuous delivery and continuous integration concepts and/or tools. Expertise in Agile, scrum methodologies and waterfall model. Experience with Production support.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Lightning, Apex, Apex Triggers, Apex Classes/Controllers, Visual force Pages/Components, apex Web Services, Apex Data loader, Workflow & Approvals, Case management custom objects, Dashboards, S-Controls, Snapshots, SOQL, SOSL

Salesforce Tools: Force.com IDE, Force.com, API tools (Data loader), Force.com Explorer, Force.com Migration tool, Force.com Excel Connector, AppExchange, Jira, Sandbox environment, Lightning components

Languages: Apex, C, C++, Java

Databases: MS Access, Oracle Applications, SQL Server, MySQL, MongoDB

HTML, DHTML, HTML: 5, XHTML, CSS, JQuery, JSP, Angular, NodeJS, Primefaces

Web Services: JAVA EE, Servlets, JDBC, SOAP, RESTful web services, WSDL, XML, AWS, Glassfish server 3.1, Tomcat Server

Scripting: JavaScript, JSON, AJAX

Operating Systems: Windows NT, 2000, XP Pro, Windows 7, Windows Server 2000, 2003, Linux, Mac

Version Control: GitHub, Bitbucket, Tortoise SVN

Data Modelling: MS Visio, Tableau, Infogram

Other tools: Sublime Text, IntelliJ Idea, Eclipse, Force.com IDE

PROFESSIONAL EXPERIENCE:

Jan 2023 to Dec-2024

Pro Career, New Jersey (Remote)

Salesforce Developer

Responsibilities:

Created Tabs, record types, Organization wide default-settings, Sharing rules and queues and groups. Created custom objects and fields for contractual and transactional information.

Developed APEX classes, Visualforce pages and APEX triggers to develop the custom functionality as per the requirement. Worked with Sales cloud, service cloud and marketing cloud.

Developed custom Visual Force pages to automate Approval processes that used Email approvals and parallel Approval steps. Generated custom dashboards and reports to analyze clients and claims.

Designed, built, test and deployed enhancements to Salesforce custom objects, UIs, workflows, Triggers, Alerts and Reports within Salesforce using Apex and Force.com.

Written project specifications including technical, functional and solution design documents using UML.

Created Visualforce pages to identify a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display values depending on whether it is in progress or completed.

Worked on various Salesforce.com standard objects like Case Management, accounts, Contacts, Content, Reports and Workplaces. Provide Tier-2 support level tasks and resolved issues for end users.

Developed REST webservice calls to invoke third party web calls.

Developed Validation Rules on various objects and created Assignment Rules on Lead object to assign the leads automatically to various group of users.

Migrated meta data among various salesforce environments and other tools such as Data expert, etc. using Change sets. Worked with Dynamic Apex to access Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.

Worked on Data management including data integration from external data sources using API’s, web services, importing and exporting large volumes of data. Worked with Lightning App Builder to build custom interfaces and lightning component actions.

Setup activities and customized the apps to match the functional needs and built Custom applications to match the existing business needs with the required enhancements.

Involved in writing test scripts for the encryption and decryption logic and interacting with the testing team to help them with Integration and UAT testing. Used Agile Methodology.

Worked on Test methods to include the controllers and Trigger Handlers to ensure all the apex code has coverage and is being pushed to other sandboxes and production environments.

Leveraged Project management standards including repeatable timeline, WBS, and SDLC milestones.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component and Controllers), S-Controls, Apex Triggers, Custom objects, Web services, Data loader, Security Controls, Wave analytics.

Trailhead DoubleStar Ranger

Badges 238

Points 120,575

Trails 63

link :- https://www.salesforce.com/trailblazer/e2yvte1jrjwx6qu9zo

Education

● Bachelor’s degree in Tourism Studies (BTS) from IGNOU – 2009 – 2012.

● Higher Diploma in Hospitality & Management from RIG Institute of Hospitality & Management, Greater Noida, affiliated to HTMi, Switzerland.

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