Travel Consultant Corporate

AYERO (LULA) KOUTSOPOULOS

843-***-**** *****************@*****.*** linkedin.com/in/lula-poulos

Professional Summary

Corporate travel consultant with 25+ years of experience, specializing in complex domestic and international bookings. Expert in Sabre GDS, with extensive experience in fare structuring, ticketing, and itinerary management. Proven ability to manage high-pressure, after-hours travel support, ensuring seamless service for corporate clients. Strong customer service skills, handling high call volumes and resolving urgent travel issues efficiently. Experienced in working with entertainment accounts, including Paramount, providing VIP-level travel coordination. Areas of Expertise

After-Hours Travel Support Sabre GDS Expertise Corporate & VIP Travel Domestic & International Bookings Vendor & Client Relations High-Volume Call Handling Problem Resolution Cost Optimization

Professional Experience

Corporate Travel Consultant - After-Hours Team (Remote) Corporate Travel Management (CTM) 07/2023 - Present

- Provide after-hours travel support, handling urgent flight changes, cancellations, and itinerary adjustments

- Leverage Sabre GDS for complex travel bookings, ensuring efficiency and cost-effectiveness.

- Work with airlines, hotels, and ground transportation vendors to resolve travel disruptions in real time.

- Manage high call volumes and back-to-back client interactions with professionalism and efficiency. Corporate Travel Consultant - After-Hours Team (Remote) Carlson Wagonlit Travel (CWT) 03/2018 - 07/2023

- Specialized in after-hours corporate travel, managing last-minute changes and disruptions.

- Expertly used Sabre GDS to book and modify flights, hotels, and transportation.

- Handled urgent client inquiries, ensuring exceptional customer service under pressure.

- Worked with high-profile accounts, including entertainment and corporate industries. Corporate Travel Consultant (Remote)

Various Corporate Travel Agencies 25+ Years of Experience

(Including American Express GBT, BCD Travel, Egencia Corporate Travels)

- Managed corporate travel bookings across multiple agencies, ensuring seamless experiences for clients.

- Expertise in Sabre GDS, fare pricing, and ticketing for high-profile corporate accounts.

- Handled urgent client requests, last-minute changes, and cancellations with efficiency.

- Worked with entertainment, financial, and tech industry clients, delivering exceptional service. Education

Travel Consultant Certification

Lucas Travel School, Raleigh, NC

Technical Skills

Sabre GDS Concur Microsoft Office Suite (Word, Excel, Outlook) Automated Reservation Systems

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