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Test Cases Customer Service

Kirkland, Washington, United States
January 13, 2017

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Sathi Rauth

Email :

Cell : 425-***-****

Professional Summary:

Over 5 years of experience in Software Quality Assurance and Testing of Stand Alone, Client Server, Web Based applications. Mobile based application testing.

Extensive exposure in end to end System Integration Testing, project co-ordination, functional and regression testing (Manual and automated) and production application support. Worked on executing web based application testing and backend web service testing

Experience in working with Agile Methodology for implementing rapid and high co-ordination environment among Development and QA teams using SCRUM model.

Excellent communicator with the ability to handle multiple functions and activities with tight deadlines. Demonstrated ability to use sound judgment & decision-making skills and effectively perform in a self-directed environment.

Experience in Software QA and Testing Methodologies, verification and validations in all phases of the SDLC.

Expert in Develop Test Plans, Test Designs, Specifications, Test Cases and Scenarios.

Well versed with Support functionality and Service level agreement.

Demonstrated excellence in customer support, while troubleshooting complex issues across a broad range of network technologies. In-depth knowledge of service level agreement.

Good experience in Functional and System Testing for Web Service based applications

Involved in all phases of the SDLC and performed all activities in QA life cycle.

Experienced in documenting defects, generate defect and test progress graphs with overall test summary.

Knowledge of and ability to apply a wide range of software test engineering concepts: testing principles (Testing Methodology) and concepts, building a test environment, tracking defects in Quality Center

Strong technical Knowledge of UNIX Utilities, shell Script to automate process.

Ability to manage multiple project in testing by managing team, automate process and delivered all task.

Ability to develop complicated SQL script for Data validation testing by running SQL script, procedures.

Extensively involved in Mobile based application testing, SIT and UAT by supporting Testing and implement QA Process.

Extensively Used Quality Center, Rational Clear Quest for Test Case and defect tracking management.

Expert in working with various cross geo teams across the world with various time zones.

Excellent interpersonal and communication skills with good learning curve in short span of time.

Ability to work in a Team or individually and very flexible to work in complex environment with tight schedules

Technical Skills:

Operating Systems: Windows XP/ 2000 Professional /98/NT, Unix, Linux Platform

Languages: PL/SQL, Shell Scripting, SQL

Database: ORACLE, SQL Server, MS Access, OLTP, OLAP

Application Servers: JBoss, WebLogic, Web Sphere

Testing Tools: SOAP UI, Quality Center

Test Automation SOAP UI, Quick Test Professional

Hardware: HP C7000, HP BL 640

Professional Experience:

PNC Bank/National City Corp, Cleveland, OH Feb ’2015 – Nov 2015

QA Test Analyst -T&A Data Mart

Environment: Jboss Webserver, Oracle, SQL, PL/SQL, Sql Developer, Windows XP Professional, Win Merge, Bugzilla, Quality Center 10, XML, XSD, Linux/Unix, Shell scripting.


Involved in Test preparation and testing lifecycle planning.

Working as a test lead in reviewing and designing test lifecycle, both automated and manual testing.

Test resource planning for projects. Help building cost effective test plan.

Preparing ATP document on the current solution and Review. Hands on experience in MS Word, Excel and Notepad.

Execute Mobile based application and Web service API based testing.

Writing Functional and System Verification Test cases and driving the Test case Campaign.

Managing team of 12 on system verification Testing and delivery of functional Testing.

Preparing final SW bundle and MOP, supporting production regression testing and soak support.

Interacting with customers and helping in customer ATP on end to end functionality.

Timely Issue reporting and troubleshooting during system integration testing.

Managing Issue tracker and status report and guiding team members on critical issues.

Helping troubleshooting and resolving critical customer tickets in time.

Perform test automation and load testing through Soap UI and JMeter and report to customer.

Taking complete ownership of System verification. Prioritizing issues as per the criticality to meet timelines on each phase.

Deploying new code drops and executing complete regression testing in lab and pre-production environment. Helping development team understand the requirements and solving code Issues.

Contributing to project critical decisions to meet critical deadlines

Involved in user training sessions and assisting in UAT (User Acceptance Testing).

Used Bugzilla and HP Quality Center for Bug Reports and Defect Tracking.

Performed Risk Analysis based on Defect Severity and Priority.

Tested User Interface inconsistency and application functionality.

Performed System Integration Testing and Integration Testing between different modules.

Heavily involved in interacting with UNIX Shell scripts on Linux based platform.

Analyzed Business Requirements and Developed the Test Plan, Test Scripts and Test Cases

Developed Test Plan and Test Cases for the entire module of Data mart.

Identified the Test Cases to be automated and lead the effort for automating the product.

Worked with drill down, prompts, hierarchies, calculations, formulas, sorts, drop down list, breaks etc

Accelerate the rate of adoption of the system, improve the quality of the data being input and generated, and promote accountability amongst the staff and users.

Made recommendations on potential functional and technical improvements to planned or existing system components and applications.

Tested whether the reports developed are as per company standards.

Involved in testing the XML files and checked whether data is parsed and loaded to staging tables.

Independent Health, Buffalo, NY Aug ’2012 – Dec ’2014

QA Test Analyst

Environment: Linux OS, JBoss Application server, JSP, SOAP UI, Safari Inspector, Quality Center 10.0, SQL, XML, XSD, Linux/Unix based platform, Shell Scripting, XML Spy 2008, Flat Files, CSV Files, Excel, Oracle 10g


Reviewed and analyzed Business Requirements and clarified with Business Analyst.

Responsible for preparing Test objects and test cases, test execution (automated and Manual).

Running test cases both Mobile based application testing and backend service verification.

As a part of QA group identifying test cases, executing the test cases and raising defect in defect tracking tool.

Identifying quality issues and assigning to right team to fix the issue.

UI testing through browser and also from handheld mobile device to validate requirement.

Test execution using SOAP UI for backend services and APIs.

Release deployment in test labs and configuration for Test environment setup.

Prepare SOAP UI projects for automated testing, helped team members for automated testing.

As a part of QA testing team writing test objects, preparing test cases and updated test results as per project guidelines.

Responsible to identify bottleneck issues in testing lifecycle and timely raising the issue with the development team to get it fixed.

Used SQL queries to retrieve data from tables using Linux command line and to perform back-end testing.

Experienced in writing complex SQL queries for extracting data from multiple tables connecting to Linux command line interface after connecting to DB.

Reviewed High Level and Lows level Design docs and clarified design solutions with Developers

UNIX and Oracle are using in this project to write Shell Scripts and SQL queries.

Wrote SQL queries in Linux command prompt to validate source data versus data in the data warehouse.

Identified duplicate records in target tables.

Promoted unix application releases from development to QA and to UAT environments as required.

Created and executed Test scripts for system validation and user acceptance testing (UAT).

Experienced in writing test cases, test scripts, test plans and execution of test cases

Involved in all walk throws for test designs, data designs, Developed Test Plan, Test cases & Test Scenarios for new features.

Updated existing Regression Test cases for impacted features due to new features.

Tested the Application in Linux Environment and collecting the Test data from the Business Team

Prepared Test status reports for each stage and logged any unresolved issues into Issues log.

Writing the test scripts for manual testing.

Executed the Stored procedure when passing the valid/Invalid Parameters.

Involved in Data migration and Data distribution testing.

Analyze the results and log the defects in bug tracking tool

Retested resolved bugs on each build release

MET Technologies Pvt Ltd, India Mar ’2011 – June ’2012

PL/SQL Test Engineer

Environment: Linux OS, weblogic, SOAP UI, Quality Center 10.0, SQL, XML, XSD, Shell Scripting, Flat Files, CSV Files, Excel, Oracle 10g

Responsible customer support and daily system health check.

System health monitoring using NOC tools. Experience in monitoring tools as Clarity Dashboard, Wily, HP OpenView.

As a part of support group timely handling critical issues and prioritizing issues depending on criticality.

Issue analysis and timely trouble ticket logging to II level support team.

Health checkup pre-post deployment activities in customer network. Tracking changes done during maintenance window.

Raised Customer Service requests with the configuration management team and Development Unit for any customization in the existing product and patch implementation.

Daily health check report preparation and network trend forecast report preparation. Hands on experience in MS Word, Excel and Notepad.

Prepared complex SQL queries, shell scripts and scheduling them to automate hectic daily tasks.

Handled real-time monitoring, predictive support and diagnosis for various network related issues.

Undertook trending and analysis for determining potential bottlenecks in Content provider integration to prevent downtime.

Engaged in network monitoring on 24X7 bases in line with client requirements and rendering on–call production support.

Attending defect triage meetings.

Extensively executed SQL queries in Linux command line by connecting to DB in order to view successful transactions of data and for validating data.

Participated in QA weekly meetings and various other meetings

Discussed Enhancement, and Modification Request issues and defects in the application.

Tested XML extracts as per the standard schema provided.

Tested XML for correct values, tags, data elements, sequence and order.

Used XML spy to validate XML against the Standard XML schema.

Tested the application if the correct values are displayed after a change made in XML and the functionality

Involved in Data Profiling.

Involved in Defect prevention, productivity improvement and knowledge management activities

Preparing metrics and reports.

Documenting test procedures, test plans, test cases and test results.

Education: Bachelor of Technology in Computer Science (AIEM, Kol, INDIA)

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