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Technical Writer Quality Assurance

Englewood, Colorado, United States
January 12, 2017

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Jules Elise Reid


EDUCATION BA Psychology, 1996 - University of Colorado - College of Arts and Sciences

Volunteer Experience

Colorado Friends of Los Pipitos, Nicaragua, La Trinidad (Direct Care)

St. Vrain Valley School District, Adult Education (English as a Second Language [ESL]) Assistant Teacher

Boulder Bicycle Swap, Social Media PR/Marketing

Greenwood Wildlife, Animal Care

Hope 4 Wildlife Rehabilitation Center: Social Media Relations, Marketing

Wild Once More Rehabilitation Center: Social Media Relations, Marketing

Animal Help Now: Researcher


Windows, Mac, and UNIX proficient

Teaching (software, hardware use, and Internet)

Proficient with FrameMaker, Arbortext Editor, Acrobat, RoboHelp, InDesign, MS Office (Word, Excel, PowerPoint, Visio, Outlook), MultiEdit, PhotoShop, Illustrator, WebWorks, StarOffice, WordPerfect

Quality Assurance (QA)

Version control systems: SharePoint, CMS, Cheetah/Vasont


Firm knowledge of Chicago Manual of Style and AP Style Guides

Social Media, Marketing, Public Relations (PR)


Resident Assistant, RA (Fort Collins Health Care Center) 2016

Provides skilled personal care which may include but not limited to:

Assisting patients with skin care, oral care, hygiene, light housekeeping, dressing changes, ambulation, meal preparation, and other daily activities.

Technical Writer (Medtronic via Artech) 2015

Identify document requirements and obtain necessary raw information from various sources

Design, develop, and maintain documents using FrameMaker, Illustrator, Photoshop, and other software applications

Control document versioning and maintain the documents archives

Provide document-related support to the Global ST Service group

Perform the administrative documentation tasks required to establish and track documents in a Product Lifecycle Management system

Continuously evaluate business processes, identify improvement opportunities, and implement improvements

Complete projects independently, manage their priorities, apply company procedures to resolve issues, identify and pursue improvement projects

Social Media Specialist

Hope 4 Wildlife (Volunteer) 2013 - 2015

Maintain social media accounts (Facebook, Pinterest, Instagram, Twitter)

Content management for website content

Research wildlife specialist networking opportunities

Technical Writer

TarrenPoint (formally Integrity) 2011 – 2014

Work with an XML-based authoring and content management system (CMS)

Create, research, edit, write, and publish technical documentation for the

Hewlett-Packard (HP) Workstation product line

Produce technical User Guides and Installation Guides

Update documents for technical accuracy, style, grammar, and adherence to various task-based guidelines

Develop and maintain templates, processes, and training documentation

Content management of source material

Train and mentor new employees

Technical Writer

Insight Global (part-time) 2007 – 2009

Create and edit business documentation

Technical Writer

CCS, Inc. (part-time) 2007 – 2009

Collaborate with technical illustrator to create illustrations for course material

Edit course material

Technical Writer

PCN (Sun Microsystems) January 2007 – February 2008

Create User Guide for Oracle-based software

Collaborate with team members about software documentation

Test product functionality (QA)

Design and write User Guides for internal users

PCN (Level 3) January 2006 – February 2007

Update and create business process documentation for a recently acquired company

Update business process documentation to include the historical, transitional, and future practices

Create business process flow charts

Create Product Lifecycle Documents (PLDs) to support the documentation

Update existing templates

Technical Writer

Sun Microsystems, Sai People Solutions April 2006 – May 2007

Update Sales Guides

Research product information

Create Installation Guide for software application

QA of user interface (UI)

Provide documentation on usability of software user interface (UI)

Technical Writer

SkyeTek Inc. (part-time) Nov. 2005 -July 2006

RFID reader technology for original equipment manufacturer (OEMs)

Design, develop, research, and write documentation (User Guides, reference manuals, application notes, and Quick Start Guides)

Product quality assurance tasks

Create illustrations for documentation

Develop documentation templates

Update existing documentation from (Word) to new template (FrameMaker)

Localization Of Technical Documentation

L10NBRIDGE April 2003 – October 2005

Rebuilt website for localization using CSS, JavaScript, and HTML

Format English and foreign language documents

Edit and quality assurance tasks

Mentor to peers and contractors

Work with client to achieve customer satisfaction

Technical Writer

Highland Management, Inc. May 2003 – August 2005

Design, develop, research, and write software help files

Contribute to website content

Design and wrote User Guides

Provide feedback on software usability

Technical Writer/Web and Marketing Specialist

Professional Consulting Network (PCN) July 2004 – July 2005

Utilize Interwoven Starlight (TeamSight, Section Manager) for content management of websites

Utilize Jitterbug and RT Tool to track and fix website issues

Use of HTML, CSS, and JavaScript to update websites

Maintenance and research of website content (architecture, navigation, usability)

Write marketing material updates for website

Create process documentation and flowcharts to document marketing and website issues

Technical Editor/Writer

TechPartners (Harvey Nash) December 2002 – July 2005

Technical writing and editing for enterprise-level hardware and software

Web course editing and writing

PDF and HTML output of deliverables

Mentor to peers

Troubleshooting and problem solving

Work closely with customers and engineering staff to ensure technical accuracy and thoroughness of documentation

Technical Editor/Writer III

Sun Microsystems August 2000 – Nov. 2002

Technical writing and editing

Contribute to development of Quality Assurance (QA) checklists

Research, develop, write, and instruct FrameMaker training

Research and develop tools to create efficient processes

HTML editing and scripting

Mentor to peers and contractors

Troubleshooting and problem solving numerous issues

Lead in the development of data-conversion tool, which increased efficiency of product development and delivery

Technical Research Associate / Editor

EarthWeb Subscription Services January 1999 – August 2000

A business-to-business Information Technology service provider

Data conversion (conversion of diverse file types into a proprietary sub-set of SGML using Perl translators and MultiEdit software), HTML editing

Responsible for creating Quality Assurance (QA) standards that increased accuracy and quality of the product

Created documentation of QA procedures and instructed other staff on procedures

Researched and problem solved graphic issues which resulted in increased quality of product

Created documentation and delivered training presentation on graphic issues

Mentor to peers and contractors

A member of a team that increased productivity and accuracy of company product

Software Instructor

CompUSA (Part Time) April 1998 – December 2002

Teaching Windows operating system, HTML, Internet, website design, and software skills

Help students discover the most productive tools and shortcuts

Develop and deliver Internet research training material in the classroom

Localization Specialist

Sykes Enterprises Inc. 1998 - 1999

Republish hardware and software manuals into foreign languages using FrameMaker, Trados, Acrobat, and other tools

Work with Windows and Mac foreign-language operating systems

Proofreading, editing, and QA for documents

Functioned as Lead Publisher on several projects

Mentor to my peers

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