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Customer Service Manager

Tamil Nadu, India
January 05, 2017

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+** - 900-***-****


Namakkal, Tamil Nadu 637001

Best time to call: Any time

Skype Id: sivakumarpavithra

* ***** * ****** ** experience in the areas of Retail Operations, Business Development, Stock / Material Management, Client Servicing and Team Management

“Scaling new heights of success with hard work and dedication and leaving a mark of excellence at every step” PROFILE SUMMARY

Skilled in Stock Material Management and Business Development process operations enhancement for achieving the required quality level in the supplies

Expertise in formulating strategies to ensure the FMCG availability to full fill the customers expectation

Possess innate understanding of the importance of customer service and product knowledge

Consistent track record of improving efficiency, maximize profits whilst minimizing costs

Technically proficient in Microsoft Office, Excel, Power point, Windows 7, 8, XP & Internet skills

Ability to manage daily operations, and planning the use of materials and human resources to ensure maximum efficiency

Ability to recruit, select, train and develop exceptional staff whilst ensuring that team members deliver outstanding customer service at all times


Customer Service

Organizational Skills

Cost & Stock Control

Operations Management

Training & Orientation

Material Management

Health & Safety

Stores Management

People Management


Vendor Development

Interpersonal skills

Visionary Leadership

Human resource


MBA Business Administration, Sunderland University, United Kingdom – 2008

Diploma in Mechanical Engineering, The Salem Co-Operative Sugar Mills Polytechnic College, Namakkal, India – 2003


Gained International exposure by working at United Kingdom

Interacted with the clients from USA & Hungary


Got promotion as a Branch Manager with ROC UKLTD

Honored as a Best Manager of the month at ROC UK LTD – 2010 EXTRA-CIRCULAR ACTIVITIES

Effectively performed research on The Relationship between Customer Satisfaction and Service Quality in during post graduation

Successfully completed the Level 2 Principles of Food Safety course trained and assessed by Local Council of Croydon UK

Served as a volunteer on National Service Scheme during Diploma and created cleanliness and awareness for the local people

Achieved Runner on a district level football match at my school days conducted by the Government of Tamilnadu.


Branch Manager, ROC UK LTD 2008 – 2015

Spearheading and managing a team consist of 15 employees

Effectively assign the duties and managing the staff in the most efficient manner

Motivating staff to increase sales and ensure store efficiency

Develop marketing plans to improve store sale performance

Maximized the customers experience about products as well as quality of services

Managed budgets, marketing, merchandising, and rotating inventory of stock

Coordinate and communicate with the senior management regarding marketing and business development

Involved in the maximizing customer satisfaction level by on time delivery, monitoring customer complaints and provide efficient services

Ensuring all corporate and local regulations and procedures are met and complied with

Responsible for developing, researching and implementing marketing strategies

Accountable for maintaining accurate records for all pricings, sales, and activity reports

Providing training to the staff by assessing their strength & weakness

Managing address shrinkage and stock loss, ensuring health and safety compliance

Maintaining awareness of monitoring local competitors References: Available upon the request

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