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Customer Service Windows Server

New York, New York, United States
January 03, 2017

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Charles Binning

***-** ***** ******

Jamaica, New York 11435 Cell Phone: 917-***-****


**/**** – Present

Stern & Montana, LLP New York, New York Office Assistant

Prepare, serve and file litigation court documents in New York State, District and Appellate Courts.

Train new employees on legal document preparation procedures and office duties.

Assist multiple attorneys with caseloads of 40 or more with file maintenance, data entry, editing and proofreading legal documents.

Prepare Orders to Show Cause, Motions for Summary Judgment, numerous stipulations, various discovery documents and all exhibits for serving and court filing.

Prepare Examination Under Oath document requests for depositions.

Assist both firm partners and associate attorneys with Racketeer Influenced and Corrupt Organizations (RICO) trial preparation (trial binders, exhibits list, etc.)

Upload legal documents and correspondences to company legal software (Prolaw).

10/2012– Present

Stern & Montana, LLP New York, New York

Office IT Support (File/Mail Clerk)

Configure and install company work stations, printers, laptops, software, peripheral devices and cellphones for new and existing employees

Troubleshoot software and hardware on company networks and PCs

Work hands on with company server

Escalate issues to Senior Administrator as needed and assist in resolving end user issues through queries or developments

Work with the Senior Administrator to ensure that new functionality adheres to standards and improves system performance

Responsible for Windows Server 2003, 2008 and 2012 hardware support and basic administration, configuration, & ongoing support

Install and configure desktops, laptops, software, and peripheral devices

Functions, somewhat independently, under direction of senior technician or supervisor/manager

Assist in analyzing and evaluating system malfunctions and takes appropriate action as directed

Involved in the installation and rollout of new software packages, upgrades and new desktop hardware

Participates in the testing and evaluation of new desktop hardware and software

10/2010 – Present

Stern & Montana, LLP New York, New York

File/Mail Clerk

Responsible for retrieving and distributing incoming and outgoing mail for a staff of over 25

Assisted multiple attorneys simultaneously in retrieving files and legal documents.

File documents in New York City Supreme and District Courts

Performed traditional office duties, i.e. faxing, copying, emailing

05/2009 – 11/2010

Rite Aid Brooklyn, New York

Sales Associate

Perform cashier duties such as purchases and returns.

Carried out floor associate and stock duties, i.e. restocking shelves, unloading truck shipments.

Assisted with the security of the store to ensure company products are kept safe.


11/2015 – Present

NY Business Institute New York, New York

Network + Certification Program

09/2013 – Present

TCI College of Technology New York, New York

Associates Degree in Network Technology


Sound knowledge of Active Directory, Windows 7, Windows Server 2008, and MS Outlook

Able to handle a heavy workload, adapt to changing processes, and to work well under pressure

Able to work independently as well as part of a team

Self-motivated, detailed oriented and have good organizational and verbal communication skills

Strong interpersonal skills to provide proper level of customer service required in the position

Contact this candidate