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Customer Service Sales

1.50 to 3 lekh pr month in indian rupies.
October 11, 2016

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m Vita

Pankaj Bishnoi Mobile:-978*******/099********

@ :

V.P.O. Mahalsara,

Teh:-Mandi Adampur

Dist:-Hissar, Haryana

Career Objective

To be a part of fast growing market and to work significantly in the growth of the organization and achievement of its goals, and giving my 100% to the company for its growth. Seeking a challenging retail store management position where I can utilize my experience.

Professional Qualifications33

3 Years Diploma in Retail Management from H.S.E.B.

Academic Qualifications

Graduation from Monad University, U.P.

10+2 (Arts)Govt.Sen.Sec.School, Mandi Adampur, Dist.Hisar with an aggregate of 69%.

10th New Jyoti Public School, Haryana Board.

Training projects/Experience

Worked in Dalmia Showroom as C.C.A for 1 year. Proven success record.


To handle the section Sales.

To maintaining the outlook of the store.

To handle customer requests and complaints and ensuring the best possible service be given to them.

To Strategy plan for promotional activities to improve the sale.

To ensuring the requests are made and the same be ordered to the merchandiser.

To ensuring the availability of merchandise.

To train new members.

To maintain daily attendance& leave management.

To brief about new promotional offers.

To report daily to Head Office about daily activities.

To check Hospitality Operations.

To Schedule Crew Members for daily operations.

To train all Crew members both on the job and off the job.

Responsibilities Customer Service Desk

To handle Complaints and queries about all the products and Departments of Store

To train Floor staff about different aspects of customer service

To ensure best customer service at store

(2) Working as SA in Latin Quarters from 20 March 2013 to 17Dec 2015.

(3) Working as Senair SSA in Zara(Inditax Group) 17 Dec 2015 from till Date.


To ensure Growth as per the annual business plan within stipulated Margins.

To Maintain Stock rotation.

To minimize the in store Shrinkage


To ensure the product availability, its visibility and its hygiene at the store level.

To Coordinating with the Back End and the Front End.

To ensure store hygiene so as to provide good ambience to the customers.

Visual coordination for enhancing sales

Team Management

Recruit & train floor team on Product, Promotions.

Manpower utilization through various ways


Team Development


Technical Skills

Led and motivated the store team to increase sales and ensure efficiency.

Managed the stores stock levels Made key decisions about stock level and stock control.

Ensured that quality, customer service, health and safety standards are met Resolved safety, legal and security issues.

Dealt with employment issues such as interviewing/hiring potential employees, conducting appraisals and performance reviews.

Responded to customer comments and complaints.

Updated superiors on business performance, new initiatives and other issues.

Maintained awareness of market trends in the retail industry.

Improved the accuracy of sales forecasts.

Reached a record in sales with new target sales.

Developed customer satisfaction.


Reading fashion magazines.

Listening soft music.

Exploring the arena on the web world for my work

Interacting with people around me.

Personal Profile

Date of Birth : 16 June 1990

Fathers Name : Mr. Rajinder Singh

Age : 26 Years

Langue known : English, Hindi, Punjabi

Marital Status : Single

Date: - Signature

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