Resume

Robin L. Maples

acwx2e@r.postjobfree.com (919) ***-**** I (919) ***-****

Data Manager

Database Management for Non-profit organization & Research Analysis • I.T Project Site Manager 10 Years in Progressive Roles with Multinational Corporation • I.T. Financial Responsibility to $1M

Recent experience in web development, open source web content management systems and customer relationship management; ten years in data analysis; and over seven years in deployment, project management and technical support. Ambitious, productive team member who loves to learn; computer savvy. Exceptional liaison with global experience, performing due diligence on change management and minimizing costs. Highly organized, analytical thinker with strong communication skills.

CRM & Content Management Multi-Site Operations

Inventory Planning & Control (SLA) Research & Development

professional experience

HR Directions Research Analyst, Raleigh, North Carolina(2008–Present)

Execute project work in a Qualitative Research for U.S. Dept. of Education. Accomplish collecting research data for project by conducting and performing professional interview skills in accordance to RTI International and the Federal Government policies and procedures.

Responsible for collecting data for the project by means of a federal government database in secondary and postsecondary education.

Document problems that occur during interviews.

Maintain acceptable performance expectations and standards of behavior as outlined in the Policies and Procedures.

Conduct sound judgment and reasoning in completing assigned task.

Kelly Services Data Manager, Morrisville, North Carolina(2011-2012)

Oversee the International Society of Bayesian Analysis database. Design and construct web pages including incorporating graphic user interface (GUI) features and other techniques. Maintains and provides ongoing design of the website, promos and ad banners and content for ISBA.

http://bayesian.org/

Use CiviCRM for ISBA database records. Use Drupal 7 CMS for web pages and forum development.

Maintain membership data and contact records. Respond to emails from members in the database concerning questions and updates/correct their records as needed.

Liaise with Dept. of Statistical Science Senior IT Analyst, Executive Secretary, Treasurer and Web Editor

and other authorized personnel at Duke University to provide information or make changes to database server.

Deliver highly customized web-based solutions that support the mission of ISBA by specifying, planning,

designing, developing and implementing data intensive website. Work includes transitioning existing PHP/SQL based websites into Drupal.

Build out rich content as necessary. Create/manage web logins as requested. Troubleshoot end user problems.

Accomplish updating known bad contact information for existing members, as well merging database

contact in CiviCRM and records in Drupal 7.0

MODIS (Ajilon) GM IS&S Site Project Manager, Warren, Michigan (2001–2007)

Provide a point of contact for the end-user community that ensures the customers’ IT needs are

fulfilled in accordance to General Motors common practice with company standards and policies using

GM project methodology SDP and CMMI Level3.

Coordinate Business plan deployment Canada, USA and Mexico for Electrical Engineering.

Support the transfer of the innovative technologies developed in the area of Vehicle Electrical Architecture,

Software, and Serial Communication into GM engineering and production programs such CATIA,

Siemens PLM (unigraphics), MATLAB.

Responsible for over-seeing the development and configuration of new applications and purchased software

packages, approving enhancements and modifications, anticipating and identifying trouble spots and manage

corrective actions.

Oversee project budget and ensures project deployment are deliver timely. Control more than $1 million worth of high tech equipment. CRM administrator (Salesforce). Manage electrical engineering intranet web sites and web services (HTML, CSS, JavaScript, Dreamweaver, SQL and Objected Oriented Solutions.

Report writing for the GMNA iVED monthly meetings and bi-weekly Electrical Engineering. Documents such as (Charter, Plan and Scope). Collaborate in GM IS&S tollgate meeting for Deployment Site Implementation Plan phases projects.

Configure, test, pack, ship and install PC, UNIX workstations and LAN equipment for assigned area in General Motors Electrical Engineering Group using WISE installer or Installshield (Flexera). Upgrade workstation equipment from desktop, client-server and back-end servers

Accomplishment: Slashed $960k in cost for hardware and support charges for GM IS&S Electrical Engineering Group by workstations retirements and lease expirations, cover by an obsolete EDS Master Service Agreement and Service Level Agreement. Completed 1M in cost for server consolidation for GM Electrical Engineering product development.

Electronic Data Services, Troy, Michigan (1985–2000)

Quality Assurance Project Coordinator, 1999

Achieved lean manufacturing processes have resulted in major productivity improvements and cost savings.

Analyze monthly supplier data and design charts for Monthly meetings.

Perform QA metrics for plant quality engineering service level performance and quality system.

Use Lean Manufacturing Systems for monitoring and evaluation of the various aspects of plant facility to ensure that standards of quality are being met.

Exposure to UNIX, CMMI, Six Sigma

Technical Associate, 1999

Resolved 80% level 2 networks and satellite support issues.

Resolved issues and document the problem and resolution by logging any resolution detail in VCATS helpdesk systems and closing the case.

Support LAN.WAN environment.

Support Hughes PULSAT networks covering satellite and broadcast technology for General Motors Dealerships.

DBA/Assistant Administrator, 1998

Resolved database issues such as duplication of domain/group and users in Oracle Interoffice; Back-up recover and maintenance.

Resolved any add/deletes and modification for domain/group and users.

Assist Administration by writing programs utilizing UNIX shell scripts for UNIX/Oracle server environment.

Exposure to UNIX Server, Oracle, Project Planning and MS Access.

Technical Specialist, 1998

Resolved end user’s technical problems 90 % of the time on first level support by troubleshooting network connection, password resets, TCP/IP, Internet, Intranet connection issues, laptop dial-in connection.

education

Bachelor of Science, Information System Management • University of Phoenix-Metro Detroit Campus and Online-IN PROGRESS

Certificate of Applied Science, Computer Science 1997• Marygrove College-Detroit, Michigan

technology skills

Proficient in Excel, Word, Citrix, UNIX, Linux, Drupal, PHP, CiviCRM, Wordpress, Oracle, SQL, ASP.Net MVP Framework, ColdFusion, Dreamweaver and Salesforce.

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